Part Time

PURPOSE OF THE ROLE
To manage and deliver a professional and enjoyable visitor experience at The Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property. You will assist in the development & delivery of the golf operations. You will also assist the Visitor Services Manager in the planning and delivery of golf-related events.
Duties will include welcoming golfers and collecting green fees as well as taking bookings over the phone, by email and in person. The successful candidate will also assist with the marketing and promotion of the golf course online and good computer skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work out of doors on a regular basis.

KEY RESPONSIBILITIES:
• To ensure the delivery of the proposition to exceptionally high standards in order that visitors enjoy a valued and worthwhile experience
• To maintain an active and prominent presence during service periods
• To continually review and develop products and procedures to achieve high standards of delivery, and installing efficiencies and economies wherever possible
• To ensure that the golf facility and associated equipment is maintained and presented to a high standard
• Proactively support the sale of retail products in the Golf Facilities, and liaise with property management over stock and point of sale
• Responsibility for opening and closing and security of the Golf Starter Cottage, and any other relevant areas
• Maintaining and developing Kingarrock’s Social Media presence

Customer Service:
• To be engaging and knowledgeable about Hickory Golf, Kingarrock & Hill Of Tarvit, and to be aware of the products and services on offer
• To present a short introduction about the history of golf and Kingarrock golf course
• To work hands-on with management and other departments in the planning and the delivery of Golf related products and events

Health & Safety:
• To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

SCOPE OF THE ROLE

People:
• To work closely with colleagues and volunteers to ensure coverage of the golf operations from March to October

Financial:
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Haddo House.
Situated in the heart of Aberdeenshire, Haddo House is a popular visitor attraction for tourists and locals alike.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Leith Hall.
Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team Tenement House, Holmwood House and the Weavers Cottage.
These trio of properties are a fabulous offer for tourists and locals to discover Glasgow’s heritage. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

You will welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets, operate the retail shop and control visitor entry/flow; facilitating their access and enjoyment of the sites while furthering the aims and objectives of the National Trust for Scotland.
A Visitor Services Assistant is crucial to visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Maximising our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Retail, Catering and Events activities making the property the best possible place to visit and work.

As a team member you will always provide a consistently high standard of visitor care when:

• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants, stewarding the rooms when needed along with the volunteer team.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service promoting the value of the trust membership
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety). Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative. The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

JOB PURPOSE

This role will ensure five-star standards of hygiene and cleanliness across the Culloden Cluster. They will maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the properties
Sites
Culloden Battlefield Visitor Centre welcomes around 300 000 visitor per year. The visitor centre includes a bespoke retail space, café and exhibition.
Abertarff House was built in 1593 and is the oldest home in Inverness. It includes a tearoom, meeting rooms and exhibition space. It is open to the public from late spring through to the end of October.
Hugh Miller’s Birthplace Cottage and Museum is in Cromarty on the Black Isle; the site includes a thatched cottage, 18th century home and two holiday rentals.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The VSA Cleaner/Housekeeping is responsible for a wide variety of housekeeping duties in connection with the Culloden Cluster.
· Manage stock levels of housekeeping consumables and janitorial supplies.
· Routinely clean and look after the built heritage properties in the Culloden Cluster and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing glass museum cases
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows (working at height and ground level)
o cleaning of bathroom/toilet areas and fittings
o cleaning of staff welfare areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o Litter picking car park and amenity areas
o disposal of general waste and recycling
· To be first point of contact for visitors in the event of spill
· Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within the property to include the availability of PPE and sanitation equipment across the site(s) i.e. Biohazard and spill kits are in place.
· Support the VSA Facilities by reporting required maintenance to the VSA Facilities i.e. broken equipment
· Working with the VSA Facilities to ensure that COSHH documents are maintained and Health &Safety practices are followed while :
· Delivering excellent customer care to foster a friendly and inviting atmosphere for visitors while the visitor centre is open.
· To work sustainably and reduce the site(s) impact on the environment
· In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire alarm.