Part Time

BOOKKEEPER

ABOUT US
At Loch Insh, we are proud of our family heritage, we have been inspiring generations for over 50 years. We are a passionate and dedicated team who strive to deliver a first class experience to every customer, every time.
*
Our mission is to inspire (build confidence and enthusiasm), nurture (to be successful and proficient to achieve a higher level) and master (to be skilled and highly effective).

We have ambitious plans and need an enthusiastic individual who will thrive on being a company ambassador and wants to help us achieve our aims.

WHAT WE NEED

We want someone who can demonstrate a positive and ‘can do’ attitude and has previous experience in a similar role. To be part of our incredible team, you must:

Take pride in all that you do.
Carryout everything to the highest standard.
Never compromise on safety.
Be part of the wider team.
Deliver phenomenal customer service.
Do what’s required to get the job done.
You will also need:

At least 2 years experience in an equivalent role with suitable qualifications.
PRINCIPLE PURPOSE

To support the Finance Director in the day to day management of Cairngorm Canoeing and Sailing School Ltd (CC&SS).
To maintain accurate financial records for CC&SS.
To prepare financial statements for review by the company accountant.
To provide an efficient administrative service to support the financial element of the business.
To work with the external finance support company by supplying information when required.
WORKING HOURS

3 days per week (can be flexible)

WHAT YOU CAN EXPECT

A GREAT PLACE TO WORK

A friendly and welcoming work environment.

AMAZING BENEFITS

Free water sports activities, staff accommodation (subject to availability), discounted food and beverages, free parking, staff events, and pension.

REST AND RELAXATION

5.6 weeks annual leave.

FAIR PAY FOR A FAIR DAYS WORK

Work hard and receive amazing pay.

YOUR DEVELOPMENT

All the training and support you need to get the job done and progress.

BE PART OF THE DREAM

Does this sound like a role for you? If yes, we will welcome the chance to talk to you. Please email a covering letter and an up to date CV

CLOSING DATE

25 FEBRUARY 2022

Applications received after this date may not be considered.

EQUAL OPPORTUNITIES

We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.
*

Part-time hours: 24 per week

Application deadline: 25/02/2022

Job Types: Part-time, Permanent

Salary: £25,000.00-£28,000.00 per year

COVID-19 considerations:
Staff regularly tested on site and all necessary regulations adhered to.

Job Type: Part Time
Contract Type: Fixed term (2 yrs)
Salary: £23,000 pro rata (£19,480 actual)

Closing Date: 7th February 2022

Contract: 2 Years fixed-term. This post is funded with support from Art Fund.

About the Role

New Lanark Trust is offering an exciting opportunity to join their Heritage Team as a Heritage Officer with a focus on Community Engagement and Volunteering.

The successful candidate will embed community engagement in the work of the Trust, and ensure our community feels involved and empowered in supporting the World Heritage Site. They will deliver against a Community Engagement Strategy which covers village tenants, residents and locals, as well as external organisations and partners.

The post-holder will also be responsible for developing and maintaining the Trust’s volunteering programme. They will work with volunteering organisations and local groups to shape opportunities, secure volunteers and ensure that volunteers are welcomed and recognised for their work.

This is a part time post for 26 hours/week, with days and times to be negotiated. Occasional evening and weekend work will apply for which TOIL can be claimed. The post-holder will be based in New Lanark, with regular local travel.

This position will be subject to an enhanced Disclosure Scotland check.

DUTIES AND RESPONSIBILITIES

Community Engagement and Outreach

a. Assists with the development and deliver the New Lanark Trust Community Engagement Strategy

b. Supports the development and delivery of best practice audience and partner engagement

c. Engages with local and national organisations through talks, activities, and programmes

d. Supports effective engagement with New Lanark residents through communication and consultation

e. Helps to identify and attract new audiences to the World Heritage Site

f. Represent New Lanark Trust at relevant partnership meetings

g. Works with marketing to produce regular community newsletters

Volunteer Coordination

a. Works with the wider Heritage and Marketing teams to recruit, induct, train and retain Heritage Volunteers for a number of roles

b. Promotes heritage volunteering and assists with the development and provision of volunteer services across the community by liaising with appropriate groups and organisations

c. Provides information, advice, and guidance to Heritage Volunteers regarding policy, training, further opportunities, and any issues surrounding their volunteer role

d. Undertakes all relevant volunteer administration, including recruitment and induction paperwork, expenses processing etc.

e. Provides appropriate reports, and other relevant data on e.g. service uptake,

World Heritage Site Co-ordination

a. Management Plan Delivery – supports the coordination of the management and monitoring of the WHS in line with the UNESCO World Heritage Convention through driving forward, monitoring, reviewing, and reporting on delivery of the WHS Management Plan, and the Monitoring Indicator Report, in cooperation with key partners and stakeholders

b. Communication – promotes the Outstanding Universal Value (OUV) and public benefit of the WHS, increasing awareness and understanding among partners, stakeholders, and the public. Also represents the WHS and WH partners interests and promote best practice in the management of the WHS

c. Policies and Reporting – collates information for, and contributes to, formal reporting processes

Projects

a. Supports the delivery of key strategic projects for the site including, but not limited to,: transport, welcome, interpretation of the site for public benefit

Fundraising

a. Supports the development of funding applications, sponsorship programmes, and digital fundraising in support of the Trust’s fundraising strategy, and in line with the World Heritage Site Management Plan

Collections

a. Supports the management of, and engagement with, the New Lanark collection and associated archive, and supports the training of collections volunteers

Learning and Education

a. Supports the delivery of learning tours, workshops and activities, and supports the training of relevant staff and volunteers in the delivery of new and existing learning programmes

Other

a. Stays abreast of sectoral developments within heritage, museums and related fields to ensure New Lanark’s continued best practice and development

b. Supports the Visitor Experience operation when required

c. Adheres to New Lanark Health & Safety Policy at all times and ensures awareness of the risk assessments, method statements, and training requirements relating to the role

EXPERIENCE

Education Required

1. A relevant degree qualification in history/art history/museums studies etc. is desirable but not essential, as relevant experience in the field will be considered.

Experience & Background

Essential

1. Experience of engagement with diverse communities – ideally within the museums and heritage sector

2. Experience of working and engaging with external partners, local community groups, and cultural organisations

3. Experience of managing a volunteer programme, and volunteers – including recruitment, training, and ongoing support.

4. Creative flair and problem solving skills

5. Ability to work well in a team, and understand the importance of working cross teams; aware of the work of other teams and play an active part in communication and cooperation

6. Excellent written and oral communication skills with an ability to secure and collate information from different sources

Desirable

7. Interest in, and knowledge of Lanark and wider South Lanarkshire area and communities

8. Knowledge and understanding of the Scottish Education system, current curricular thinking, and varied approaches to learning

9. Knowledge and understanding of World Heritage issues and policy

Please submit your CV and a covering letter to Jane Masters, Head of Heritage & Development by Monday 7 February 2022

Jane.Masters@newlanark.org

It is expected that shortlisted candidates will be invited for interview w/c 14th February.
Interviews will be in person if current restrictions allow but may also be held virtually.

Hopetoun House is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. The Trust’s purpose is the preservation and conservation of the House, its contents and immediate grounds together with facilitating public access and making educational use of Hopetoun. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland

To support its charitable objectives there are three main elements to the business of the Trust:
• Visitor Attraction and Education, being open to the public from Easter to September
• Corporate Events & Weddings, including gala dinners, conferences & filming
• Public Events, including fireworks night, lighting trail, Christmas shopping fair and concerts

www.hopetoun.co.uk

Position: Receptionist and Visitor Services Administrator
Status: Part Time – 3 days per week (Tues, Thurs and Fri) 9am to 5pm (with very occasional weekend/out-of-hours work)
Salary: £18,000 to £19,500 p.a. pro rata depending on experience. We offer 29 days (p.a. pro rata) paid holidays (including Bank Holidays) plus a discretionary 3 additional days at Christmas and various company benefits including pension contributions.

Place of work
Based at Hopetoun House, South Queensferry. Please note that there is no public transport near Hopetoun, so your own transport is essential.

The Role
The primary role is being the first point of contact for Hopetoun by phone, email and on site, supporting all sectors of Hopetoun, but more focused on supporting Visitor Services including managing all aspects of day visitor group bookings. Other duties include, office administration, some basic accounts support and a little P.A. support to the Finance Officer and General Manager. Working as part of a small team the successful candidate must be customer focused, enthusiastic, adaptable and above all a strong ambassador for Hopetoun.

This role has 3 core areas as follows:

1. Receptionist
As the first point of contact for telephone enquiries to Hopetoun you must be confident in dealing with a wide range of calls. Typically, phone calls from the public with questions about visiting Hopetoun House and grounds, also sales enquiries for weddings and corporate events (to be passed on to the Event Team). An excellent phone manner is essential. Likewise, general enquires are received by email and must be replied to promptly and precisely. The job holder will also meet and greet visitors in the reception area. All modes of communication require you to be polite, friendly, efficient and professional.

2. Visitor Services
The job holder will manage day visitor group bookings, liaising with tour operators and private groups. In doing so, they will work with the Head Guide, The Stables Kitchen (our onsite café) and our ticketing team ensuring that they are kept up to date with all the relevant information on group bookings. They will be trained to use VenPos (our ticketing software) so that they can check/amend online public bookings, run reports and cover lunch breaks in the ticket office. There is also occasional public event support, e.g. selling/checking tickets at the Christmas Shopping Fair.

3. Administration
Admin duties will include, placing orders (e.g. stationery, workwear, equipment and supplies), making bookings for courses and services, managing incoming and outgoing post, taking minutes at meetings, photocopying, laminating, filing, general correspondence with staff, volunteers, season ticket holders, tenants etc. A small amount of accounts admin is also required such as making payments online and issuing sales invoices and there will also be some P.A. duties for the General Manager and the Finance Officer.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key Skills and requirements
• Experience in a similar role
• Detailed working knowledge of Excel, Word and Outlook
• Demonstrate excellent communication skills internally and externally
• Manage time and differing workloads effectively
• Take accountability
• Demonstrate initiative and attention to detail
• Ability to work independently as well as part of a team
• An interest in heritage/visitor attractions (advantage, not essential)
• Basic understanding of business accounts (advantage, not essential)

To apply please send a letter of application, telling us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV. Send to: finance.officer@hopetoun.co.uk

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Direct applicants only. No Recruitment Agencies Please.