Part Time

JOB PURPOSE
As a front-line member of the Abertarff team your job is give an amazing welcome and tell the stories of this central site. You will be delivering guided city tours, small events, working in a small tea house, selling membership, and providing tourist information to visitors

This role is key in engaging our visitors in the story of The National Trust for Scotland and the wider visitor experience; your role is to make a visit to a tiny house a great part of their day.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Abertarff House (including but not limited to):

• Provide excellent customer service and process purchases in a friendly, efficient, Knowledgeable manner.
• Providing information about the site, its history, membership, offers and merchandise.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation, and basic administration as required.
• To provide consistently excellent customer service when dealing with customers according to the Disability Discrimination Act.
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions dictate.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across sites when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform and relevant PPE.
• Working alongside volunteers in a responsible way
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Food hygiene, and catering health and safety standards are strictly followed.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential
 Degree in relevant subject, or equivalent practical experience

Desirable
 First Aid certificate
 Food Hygiene certification
 Driving License, valid for driving within the UK

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth running of our wedding operation from enquiry to delivery.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Catering/Events
• To assist with the set-up, stewarding and break-down of events.
• To be the point of contact for all weddings.
• To manage wedding bookings and all enquiries.
• To ensure good housekeeping of Ossians Hall.
• To actively upsell memberships and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area.
• Providing information about the site, its history.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

In partnership with Macmillan Cancer Support and as a member of the Improving the Cancer Journey network in Fife, the Macmillan Project Officer will implement volunteer-led Cancer Information and Support Centres across OnFife Libraries.

As well as helping to design and launch four support centres, you will be responsible for creating partnerships with other cancer support organisations, and for promoting the service to support workers and to people affected by cancer across Fife. You will also help establish a strong volunteer network to become the core of the service and work to embed the service within OnFife and explore potential future developments.

This role will require evening and weekend work on occasion. Although you’d normally be based at our Head Office in Kirkcaldy, we are currently working from home, with a move to a Hybrid Working model coming soon. You will also be required to work at any of our venues throughout Fife as needed for the project. This is a rare opportunity to work on such a worthwhile project and help shape and deliver an innovative and essential service for the people of Fife! View the full job description on our website.

About You

You’ll be a confident project manager with great people and organisational skills, who is used to leading and using your initiative. You’ll have excellent written and verbal communication skills and an outgoing and responsive outlook. With the ability to undertake strategic planning, you will be able to lead and motivate volunteers and team members.

As the remit of this role is Fife wide, you will ideally have a driving license, or access to transport to travel between our venues.

How to Apply

If you would like to find out more information about this role before applying, please contact Yvonne Melville, Service Development Team Leader, Libraries (Adults) for an informal chat. Please email yvonne.melville@onfife.com to arrange this. When you’re ready to apply, please download and complete our Application Form and return this with a completed Equal Opportunities Form to our recruitment team at recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Wednesday 30 March 2022.

Interviews will take place via on the online platform Zoom on 21 and 22 April 2022.

JOB PURPOSE
As a front-line member of the Abertarff team your job is give an amazing welcome and tell the stories of this central site. You will be delivering guided city tours, small events, working in a small tea house, selling membership, and providing tourist information to visitors

This role is key in engaging our visitors in the story of The National Trust for Scotland and the wider visitor experience; your role is to make a visit to a tiny house a great part of their day.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Abertarff House (including but not limited to):

• Provide excellent customer service and process purchases in a friendly, efficient, Knowledgeable manner.
• Providing information about the site, its history, membership, offers and merchandise.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation, and basic administration as required.
• To provide consistently excellent customer service when dealing with customers according to the Disability Discrimination Act.
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions dictate.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across sites when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform and relevant PPE.
• Working alongside volunteers in a responsible way
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Food hygiene, and catering health and safety standards are strictly followed.

Contracts: Fixed Term 18 month – annualised hours
3 part time contracts available: 25 hours and 18 hours per week

Dundee Science Centre is currently looking for 3 experienced and motivated individuals with exceptional communication skills to join our team to fulfil the pivotal role of Visitor Experience Administrator in a part time capacity.

You will be the face of Dundee Science Centre – based at reception you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. You will be an excellent communicator and an effective team player that can multi-task. Your main function will be to ensure every visitor to Dundee Science Centre experiences an amazing visit and receives excellent customer care. This is a public facing role and as such you will work across the Services departments with a proactive hands-on approach to 5-star operational delivery. You will be proficient in systems as a large percentage of the role is dealing with digital systems for admin, finance, retail and booking purposes.

You will work closely with all members of both our Services and STEM delivery teams, implementing and adhering to Dundee Science Centre’s policies and procedures to ensure the smooth and effective running of the visitor attraction.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of customer service, social media management and have excellent digital skills and knowledge.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews taking place week beginning 9th May 2022; no alternative dates are available.

Our busy summer season is due to start and we are getting ready for opening up the new Dome Experience at Discovery Point. We are looking for additional staff to join our team in this new varied role, working in our café, shop or assisting with conferences and events at Discovery Point or Verdant Works. You should be able to provide high standards of customer service have some experience in a customer service role and or café/events service

Hours of Work
16 hours per week over Saturday to Friday including weekends. Occasional evening work may be required

Purpose
The Visitor Services Assistant is responsible for ensuring high standards of customer service is delivered within the visitor centres, café, exhibitions and retail shop areas. They must demonstrate sound communication skills and have a passion for delivering stunning customer care.
Organisational Relationships
Working as part of a team under the direction of the Visitor Services Manager.

Base
The post will be based at Discovery Point but will require working at Verdant Works and other Dundee Heritage Trust properties as work demands.

Hours of Work
Minimum 16 hours per week over Saturday to Friday including weekends. Occasional evening work may be required

Duties & Responsibilities

Retail Services

• Deal with customers in a friendly and professional manner
• Operate the tills and accurately deal with cash and credit/debit cards transactions.
• Assist with a wide variety of enquiries by the visiting public
• Maintain a knowledge of frequently asked questions visitors may ask
• Be adaptable at communicating with a wide range of visitors
• Ensure appropriate uniform is worn when on duty
• Process various discounts and deals
• Upsell and promote deals and offers
• Collect Gift Aid from visitors
• Keep shop displays, general areas and museum areas clean and tidy at all times. This involves hoovering, mopping etc.
• Receive deliveries including checking stock, unpacking and re-stocking of shelves or storing goods.
• Support the smooth running of admissions and gift shop whilst maintaining company standards
• Work as part of a team to ensure safety of visitors

Cafe Services
• Assist with café service, serving tea, coffee and taking lunch orders
• Support the smooth running of café and comply with Food Hygiene and Safety Standards
• Assist with light food preparation
• Keeping cafe displays, café tables, kitchen, clean and tidy at all times. This involves dishwashing, hoovering, mopping etc

Conference & Events
• Assist with the smooth running of the Conference & Events operations
• Using the event schedules, ensure conferences and events run to plan, with catering provided at agreed times.
• Ensure all working areas are kept clean and tidy, and ensure cleaning schedules are completed at the end of each event.
• Assist with guests’ requests and special requirements during the event.
• Set up and clear down of buffet, tables for meals, bars and coffee stations
• Prepare and serve buffets and coffee breaks
• Cash handling for bars

General

• Be aware of the work of other departments in the achievement of DIH/DHT aims.
• Take an active part in communicating and co-operating with other staff and departments.
• Follow all DHT/DIH guidelines, procedures and policies.
• Work in accordance with the companies Equal Opportunities and Diversity Policy.
• Be aware of and comply with, rules and legislation pertaining to Health & Safety at work.
• Take an active part in achieving high standards of customer and client care.
• Contribute to an enthusiastic, positive work climate within the organisation

Person Specification

Essential:
• Good level of education
• Customer service experience/dealing with the general public
• Self-motivated and enthusiastic
• Food Handling/Bar Experience
• Cash Handling Skills
• Good communication skills, written and oral
• Confident at giving information and advice
• Friendly and polite
• Team player
• Flexible approach to work

Desirable:
• Food Hygiene Certificate
• Experience of working in a museum or public venue
• An interest in Dundee’s Industrial and Cultural Heritage
• Knowledge of a second language

Terms & Conditions:

Temporary Role – 6 months from start date

Rate of Pay: £9.90 per hour

Hours of work: 16 hours per week.

Holidays
Holiday entitlement is 31 days, rising to 4 weeks and 2 days after 3 years’ service and rising to 5 weeks after 5 years’ service. Pro-rata for part time hours. This includes public holidays, 4 of which are fixed – Christmas Day, Boxing Day, New Year’s Day, and 2nd January.

Pension
The Government has introduced a new law which requires employers to enrol their workers into a workplace pension scheme automatically if they meet the following conditions.

• Are not already in one;
• Earn over £10,000 a year/£833 per month/£192 per week
• Are aged 22 or over; and
• Are under State Pension age

If you meet these requirements during your contract with you will be auto enrolled into our qualifying scheme – The National Employment Savings Trust (NEST) Pension Scheme.

Staff benefits
• Discount on meals from Discovery & Verdant Works Café
• Discount on purchases from the Gift Shops at Discovery and Verdant Works
• Be part of an award-winning team!

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world’s third largest leading premium spirits company … where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Visitor Centre Assistant

The following position is open in Scotland, United Kingdom.
This role is part time with annualised hours of 936 hours (18 hours per week)

What makes this a great opportunity?

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whiskey brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities:

Learn the history and heritage of the distillery and be able to communicate this to visitors.
Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
Host all levels of tours of the distillery, delivering high standards of customer service.
Responsible for opening and closing premises.
Assist with stock takes and counts.
Daily banking and reconciliation.
Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
Work closely with the Visitor Centre Manager to define annual goals/objectives.
Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

Qualifications & Experience:

Drive and passion for delivering excellent customer service and experience.
Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
Have good listening and questioning skills.
Good knowledge of Microsoft Word, Excel and PowerPoint.
Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
Strong drive and desire to succeed with high levels of energy, focus and ambition.
Ability to multi-task in a demanding environment.
Experience in presenting to a wide range of audiences.
Awareness of Beam Suntory brands and the company values.
Charismatic, possessing the ability to educate and inspire through storytelling.
Current Driving License.
Previous experience within the hospitality, retail and/or tourism sector is desirable.