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Part Time

Visitor Experience Assistant

We currently have vacancy based at the National Museum of Scotland. Your role will be working front of house, meeting and greeting visitors and helping them to have a great visitor experience. Previous experience of delivering high quality service to others is desirable, but more important to us is your confident, friendly and visitor focused disposition.

This role will be working on a part time basis of 17.5 hours per week. The post holder will work 5 days over 7 on a rotational basis. Please clearly outlined in your supporting statement if you wish to be considered for a permanent, or fixed term position. There may be additional roles available with more hours, all on days over 7 rotational basis, please state on your application if you would be interested in additional hours or not.

Museum Assistant

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As we are an accredited Living Wage employer paying the Scottish Local Government Living Wage, we guarantee that you will always earn more than the National Minimum Wage regardless of your role in the organisation.

We also offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for 2 Museum Assistants to join our team within our St Andrews Museum. We have a temporary maternity cover post and a permanent post. Your days and hours will flex to meet the needs of the business. This will include regular evening and weekend work across our venues throughout Fife.

You’ll ensure that every visitor to St Andrews Museum has a memorable visit. You will adapt to and acknowledge the diversity of our visitors and what they aim to get out of their visit to the venue.

For our temporary post, your working week will be 18 hours during our summer months (April – September) and you will work 12 hours during our winter months (October – March).

Our permanent post will work 22 hours in the summer months and 10 hours in the winter months. These posts will be annualised hours so your pay will remain the same across the full year.

You can view the full job description on our current vacancies page.

About You

You’ll ideally come from a service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events. Your passion for history, culture and community engagement will be apparent. You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and the processes involved with ensuring the security and operation of the venue.

How to Apply

If you would like to know more about these opportunities, please contact Judith Hunter for an informal chat on judith.hunter@onfife.com or by calling 07936 035884.

When you’re ready to apply, please download and complete the Application Form and return this along with a completed Equal Opportunities Form to our recruitment team at recruitment.fct@onfife.com noting which post you would like to be considered for.

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Wednesday 11th May 2022 at 12 noon, however we may close the vacancy earlier than this if we receive a high number of suitable candidates, so please submit your application as soon as you’re ready.

Interviews will take place on 20th May 2022.

Visitor Experience Team Leader

Contract: Fixed term 12-month annualised hours (Part time; 3 days per week)

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team to fulfil the pivotal role of Visitor Experience Team Leader in a part time capacity.

As part of a team of 4 you will lead and co-ordinate the day-to-day visitor operations within Dundee Science Centre and across 3rd party sites to ensure an environment that is engaging, secure and provides an excellent visitor experience. You will champion visitor engagement and ensure all visitors have an enjoyable, safe, and inspiring experience. You will be a key holder and perform Duty Manager functions, on a rota basis.

As Visitor Experience Team Leader, you will be responsible for planning and organising work, dealing with visitor enquiries, problem solving, the induction of new staff, banking, first aid and procurement.

You will lead by example and be responsible for line managing our delivery team as well as providing training, coaching, and mentoring to support team growth where required.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

We are looking for someone with relevant knowledge and operational experience, with a proven track record of successfully leading and inspiring a team and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will have the required qualification or relevant experience, excellent communication, and organisation skills and more importantly a positive attitude.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website:
https://www.dundeesciencecentre.org.uk/jobs

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews taking place week beginning 9th May 2022; no alternative dates are available.

Gardener

KEY PURPOSE

Under the direction of the Head Gardener, and as part of the property team, assist with the conservation, maintenance and development of the garden and estate to ensure that House of Dun, Montrose and other properties across the Angus Cluster are presented to the highest standards to its visitors and guests.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, fruit and vegetable cultivation, care and production, herbaceous plants, and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care) to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
2. Ability to maintain defined garden areas with minimum supervision demonstrating craft skills & operation of machinery;
3. Contributing to the management, conservation and development of the garden by plant propagation, cultivation, where applicable.
4. Fostering positive relationships with local communities and organisations, promote the work of the Trust, and actively seek opportunities to increase Trust membership;
5. On occasion, contributing to the review and development of property action plans and operational workplans for the garden in collaboration with gardens staff;
6. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
7. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
8. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener, Gardener.
9. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head Gardener;
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. Gardens department);
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities;

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Visitor Services Assistant – Housekeeping

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

Castle Fraser
Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.

Visitor Services Assistant – Collections Care

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post is responsible for providing a consistently high standard for a wide variety of housekeeping duties in connection with the well-being and care of the property

• The general ongoing operational cleaning of all areas as necessary, including but not limited to toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care.
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china, silverware, other artifacts and delicate fabrics and curtains.
• Reporting losses/breakages, wear and tear and repairs required immediately.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all H&S hazards or fire risks immediately.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Sound previous housekeeping experience.
• Personal commitment to high standards of cleanliness.
• Personal commitment to excellence in customer care.
• Attentive to detail with an eye for presentation and finish.
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Aquarium Team Supervisor

Macduff Marine Aquarium is looking for a lively and efficient person to support our front-line team to deliver top a quality experience for all our visitors.

A wide-ranging role, the post includes working with and line managing our team of aquarium assistants, delivering talks and presentations to visitors and the aquarium’s digital audience, assisting with exhibit care as well as supervising the health and safety of visitors and staff. The post holder also provides backup to the aquarium management team. If qualified, there is the opportunity to be involved in aquarium diving operations.

The right person is highly motivated, an excellent communicator and pays attention to detail, with experience of supervising others and leading a team. Must be passionate about delivering excellent customer service and have a genuine interest in the marine environment

Car Parking Attendant

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for Car Parking Attendants to assist our visitors with parking and help keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. You should demonstrate a positive attitude and good people skills.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

You will normally work 8 to 16 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 2 May.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Weekend Car Parking Supervisor

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for Car Parking Supervisors to oversee our Car Parking Attendants, assist our visitors with parking and keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. Playing a key role in ensuring the smooth operation, security, and maintenance of parking facilities, you should demonstrate a positive attitude, good people skills and the ability to take charge when the need arises.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

You will normally work 8 to 16 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 2 May

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Box Office Assistant

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a box office assistant to join our team in Lochgelly Centre. The post will be for 15 hours a week and your days and hours of working will flex to meet the business needs and this will include weekend and evening working along with providing cover as needed across our venues throughout Fife.

You’ll be part of the frontline team delivering a high level of customer service for our box office covering a wide range of multi-purpose venues.  As part of the box office team the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service. 

About You

You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply

If you would like to find out more information about this role before applying, you can contact Tony Steven’s, Venue Manager for an informal chat. Please email tony.stevens@onfife.com to arrange this. When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 25 April 2022

Interviews will take place on 3 May 2022.

Catering Assistant

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have a rare and exciting opportunity for a Catering Assistant to join us in our newly refurbished museum café in the heart of Kirkcaldy. You’ll be a real foodie and enjoy working with the general public, providing excellent customer service to our visitors. This is the perfect opportunity for an individual with the right drive and passion who is interested in developing both their catering and hospitality skills whilst being part of a larger team across Fife. You’ll have the desire and skills to provide an excellent customer experience and have similar experience in a catering environment with the ability to assist with food preparation and service of products.

Your days and hours of working will flex to meet the business needs, and this will include regular weekend work. You may also be asked to help out at anyone of our venues across Fife as needed.

How to Apply

If you would like to find out more information about this role before applying, you can contact Andy Gernon, Catering Operations Manager for an informal chat on 07732 604 512. When you’re ready to apply, please send us a CV along with a completed Equal Opportunities form to HR.FCT@onfife.com.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12noon on Friday 2nd September 2022

Hires & Events Coordinator

DCA is a cultural and social hub in the heart of Dundee and hosts and supports a wide range of events, including conferences, receptions, away days, dinners, talks and workshops, with organisations including charities, arts and cultural organisations,
corporate business and higher and further education institutions. Our events play a significant role in generating income for DCA, playing an important part in our commercial activities, contributing to our sustainability and helping support all areas of DCA’s creative programmes.

We are creating a new role of Hires & Events Coordinator, who will work with the DCA team to co-ordinate external hires and events, ensuring our partners, audiences and customers receive outstanding service.

Reporting to the Head of Operations, the Hires & Events Coordinator will lead on coordinating events and hires booked by external stakeholders, administering and helping deliver a wide range of event activities. This person will be part of the Operations team, working closely with colleagues in other teams, particularly Cinema and Jute Café Bar, who cater our hires and events.

We’re looking for someone who loves events, with a hires and/or events background and experience of overseeing the logistics of event delivery. The post holder will work across all teams, particularly Operations and Visitor Services, ensuring all stakeholders have full understanding of the events planning process and supporting with the booking and implementation of required resources.

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