Part Time

Contract: Fixed term 18-month annualised hours – (Part time)

Dundee Science Centre is currently looking for positive, resourceful, and confident individuals to join our team to fulfil the key role of Senior Science Communicator in a part-time capacity.

You will guide and co-ordinate the day-to-day STEM audience engagement aspects within Dundee Science Centre and across 3rd party sites to ensure an environment that is engaging, fun and provides an excellent visitor experience. You will have responsibility for the smooth daily operation of Dundee Science Centre’s STEM programmes and services by supporting the Visitor Experience Leader (VEL).
You will support, train and coach the wider Visitor Experience Team in elements of science communication to ensure the quality of delivery by team members meets the audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.
You will be responsible for: developing and delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences in a blended approach with a key focus on digital, in-centre, outreach and in homes in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.
You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.
You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.
You will have the required qualification or relevant experience, excellent communication, and organisation skills and more importantly a positive attitude.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 6pm on Monday 9th May 2022 with interviews taking place week beginning 16th May 2022; no alternative dates are available.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– Maintain high standards of hygiene in the catering facility and ensure HACCUP regulations are adhered to.
– To make and serve barista grade coffee and assist with catering
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of visitor facilities at Leith Hall (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the staff and commercial areas of the property and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o cleaning of bathroom/toilet areas and fittings
o cleaning of commercial kitchen areas and equipment
o checking functionality of lighting, heating
o replenishing of consumables
o disposal of general household waste

• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Supervisor
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future, the preservation of our collections for future generations and engaging our visitors with the heritage of Castle Fraser

Situated in wonderful parklands, Castle Fraser is one of the largest tower houses in Scotland and was home to the Fraser family for over 400 years. These days, Castle Fraser has established itself as a well-loved family visitor attraction in the North East region.

Spread over seven floors, Castle Fraser is full of quirky features such as the Lairds Lug, hidden spy holes, along with an impressive collection of textiles, artwork and furniture.

Castle Fraser also boasts a beautiful walled garden, secret play area and woodland walks.

PURPOSE OF THE ROLE
As a Collections Care Assistant, you will be responsible for the planning and day-to-day care of collections at Castle Fraser
The post holder will be responsible for ensuring that best preventive conservation and collections care practices are followed through the implementation of an effective collections care regime in line with Trust policies and procedures.
The role will include engaging with visitors about the collection care work of the National Trust for Scotland when undertaking cleaning activities in the house but also work with events team to develop collection based educational events for children and adults.
The post holder will also work closely with the function and event team ensuring all functions and events are operated in such a manner as to minimise risk to the collection without compromising the event itself.
The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/ purchase/ membership / order in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area.
• Proactively engaging visitors in the stories and history of the site including guiding and providing tours.
• Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of personal presentation at all times
• Ensuring site is clean and ready to open for welcoming visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.

• Working in harmony with other departments; Collections Care, Gardening, Catering and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Cashier duties (where applicable)
• To ensure good housekeeping of front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/membership/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and Fife Properties as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the management.
• To assist with Heritage Hospitality events. This may include evening work.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure a smooth and safe operation, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
• Welcoming all visitors including international visitors and those with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area by providing information about the site, its history, contents, offers and merchandise.
• Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of the site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; Collections Care, Gardening, golf and site repair employees/contractors.

Visitor Services/Retail/Events/Cashier duties (where applicable)
• To assist in achieving site retail/membership/events targets and KPI’s.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and Fife Properties as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the management.
• To assist with Heritage Hospitality events.
• To ensure good housekeeping in back of house areas.

JOB PURPOSE
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Culross Palace in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at Culross Palace by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Culross Palace.

Please note that the job involves some physical activity in the form of long periods of standing.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

Is a key holder for the Townhouse shop and will be required to open/close the Townhouse shop and admission area.

SKILLS, EXPERIENCE & KNOWLEDGE
 No formal educational qualifications required – full training will be given.
 Excellent literacy and numeracy ability – preferably with previous cash-handling / form-filling work experience.
 Excellent empathetic skills and be a very able verbal communicator
 Demonstrable experience of working equally well on own initiative and within a team environment
 Demonstrable working experience dealing with a wide range of people – preferably in a front of house role
 Ability to think and act quickly when confronted with emergencies
 Personal commitment to high standards of customer care
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
 Enthusiasm for Scottish heritage.
 Able to demonstrate a flexible approach to work.