Part Time

Purpose of the role

To assist the chef in the day-to-day management of the food &beverage offer at Threave Garden to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location
The post holder will be based at the Terrace Cafe but may also be expected to work in the Stables Café, Threave House and at special events/functions when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

Desirable:
• Awareness of what the National Trust for Scotland sets out to achieve
• High standard of presentation and service (experience an advantage)

The Key Responsibilities, and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Purpose of the role
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Food & Beverage services making Threave Gardens & Estate the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed; this may include retail, admissions and events.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

JOB PURPOSE
To provide all-round assistance in the art gallery and craft shop at Souter Johnnie’s Gallery, Kirkoswald. The Supervisor will be involved in arranging new exhibitions, liaising with artists and buyers and record-keeping. They will make sure that exhibits are well coordinated and will work with artists in planning and organization of exhibitions and events. The Supervisor will be the sole member of staff on site and, as such, will also provide excellent customer service in the property. They will also be responsible for recruiting and managing a team of local volunteers. The Supervisor is the face of the gallery and will interact effectively with visitors, artists and suppliers, and management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• The Supervisor is responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the Gallery and will recommend it to others. They will work on the execution of upcoming exhibitions, and to provide gallery reception during regular business hours. Act as an installation coordinator for the set-up and hanging of exhibitions. Monitor and keep track of supplies and the supply budget. Manage day-to-day operations.
• Responsible for maintain retail and gallery stock, processing sales and replenishment in conjunction with the retail team at RBBM.
• Light cleaning duties will also be the responsibility of the GS.
• Ensuring the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award, rating.
• Recruitment, training and management of volunteers who will help in the running of the property and events.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public facilities are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post is responsible to provide a consistently high standard for visitor care at all time and for a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other VSA areas as admissions, catering, retail etc. in response to the needs to the business.
• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager;
o The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.;
o Working with the public, cleaning during trading hours.
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:
o In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artifacts and delicate fabrics and curtains;
o Checking of collections and domestic inventories during changeover;
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager;
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers;
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors;
• Provide support to enable functions and events to be successfully delivered;

Join our gallery team!

Fruitmarket is looking to grow its team of Information Assistants to start in time for the opening of our Daniel Silver exhibition and the busy summer period.

Fruitmarket aims to welcome, inspire and empower audiences across Scotland, the UK and the world, breaking down barriers to ensure a diverse range of people see themselves reflected, represented and recognized in Fruitmarket’s programmes.

Our Information Assistant team are the first point of contact for visitors and vital in achieving this aim. Information Assistants are able to support visits with information about the exhibition and artists, and to discuss the work on display and deliver talks and tours for group visits.

Fruitmarket aims to reach people who have been under represented in audiences, in our team and in the sector and have prioritised increasing representation of disabled people, people who are black, Asian or from an ethnic minority background. The Fruitmarket Gallery welcomes all people no matter their age, race, gender, sex, sexual orientation, religion or belief, class, cultural background, disability, marital status, pregnancy or maternity status.

Application Process
For an informal discussion about the role please contact iain@fruitmarket.co.uk. 
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please complete the equalities monitoring information and submit a CV. 
 
Your CV should be maximum 3 pages and include a 500 word statement outlining how you fulfil the job criteria and demonstrating that you have the required skills for the post. We will also accept a CV and statement in video or audio.

The application should be emailed to jobs@fruimarket.co.uk with Information Assistant as the email subject heading. 
We will contact shortlisted candidates directly.
Application deadline: Tuesday 31 May at 5pm.

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

There is currently one seasonal position available. The working hours for this position are 5 days (5 x 5 hours, 25 hours per week), 10:40-16:20 with 40 minutes lunch, between April and October each year on a rota that includes weekends. There may be the opportunity to work part-time between November and March but this is not guaranteed.

The Scottish Crannog Centre is looking for a learning officer to join the team to devise and deliver a learning strategy for visitors of all ages, in line with the values and vision of the Crannog Centre.
You will ideally have experience in, and knowledge of, the national curriculum or a learning/teaching background in some capacity.

Roles and Responsibilities:

– To devise and deliver a learning strategy for visitors of all ages.

– To support the relocation of The Scottish Crannog Centre to its new site at Dalerb, maximising learning opportunities from the start of the build onwards.

– To develop programmes of talks, activities and workshops around particular themes, events and exhibitions.

– To build meaningful partnerships with schools, further and higher education organisations and teachers to promote the Crannog Centre and the use of the museums collections in line with the National Curriculum.

– To create and develop inspiring and fun educational resources for all visitors both physical and online.

– To work to promote a learning culture within the organisation that connects to the work of the Crannog Centre and beyond.

The successful applicant will connect to our vision to be a National Treasure, loved and admired by all with social justice at its heart. They will manifest our values of being aspirational, listening, sharing, work, collaboration, having the ability to dream, and togetherness.
The Crannog Centre supports a diverse team of talented and passionate individuals of all abilities and backgrounds. They are a Fair Work Employer, part of the Young Person’s Guarantee, and a Disability Confident Employer.

Contract details:
20 hours per week. Normal hours of work are 9.00-17.30. Additional or fewer hours by arrangement, including during the winter.

Based at:
The Scottish Crannog Centre (Kenmore, Loch Tay) and away from the office as agreed with the Managing Director. Own transport essential.

To Apply:
Please send a CV and cover letter to Mike Benson, Managing Director: mikeb@crannog.co.uk.
Use your cover letter to introduce yourself, why you think you are the right person for the post, and to inspire us with some of your ideas for the position.
Closing date for applications 31st May 2022

Development Project:
The Scottish Crannog Centre is in the process of moving to a much larger museum site at Dalerb, on the opposite side of loch Tay to the current site. This move will involve the reconstruction of a new Iron Age Crannog, the creation of an Iron Age village, and a new museum, café and shop. Dalerb will become Scotland’s most sustainable museum and the Marketing Officer will work with the rest of the management team to embed this vision and our ethos into the Scottish Crannog Centre’s transfer to the Dalerb site.

The project is built upon over 20 years of the Scottish Crannog Centre’s previous success as a Visit Scotland 5* visitor attraction. In the past four years, we have repositioned the centre to be development-ready by securing the collection, refurbishing the museum, and working alongside our communities to bring stories of Scottish crannogs to many different people in many different ways. Furthermore, we have shifted our perspective and now operate as a diverse community of learning that celebrates equality and equity. We believe that this approach expounds our values and best helps us to connect to the prehistoric crannog dwellers of 2,500 years ago.

The objectives of the Dalerb development project are to:
• To secure the long-term future of the Scottish Crannog Centre.
• To care for, interpret and research our collection, using academic rigour, immersive engagement and best practice.
• To create an organisation with lived values, strong governance and democratic decision making; one that is diverse, reflective and has a “can-do” attitude.
• To grow and nourish the 21st century Crannog Community through meaningful relationships, co-production, and skills exchange.
• Through our work, and the way we work, to be an organisation that people want to support and an organisation with HEFT – one that is built on resilience and trust.
• To realise our vision through the Dalerb project.
• To develop a site that sits in its locality, aware of its environment and with a need to be a beacon of sustainability, an integral part of the stunning landscape that is Loch Tay. This is where we will tell how the Early Iron Age crannog dwellers made the most of the world around them and how we will do the same in a sustainable, ecological way.