Part Time

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season, and occasional evenings to support events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean, hygienic and tidy at all times.
• Work as part of a team ensuring collections care across all Fife properties.
• Keep up to date and accurate conservation records in liaison with your line manager.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
• Take an active role in ‘conservation in action’ programmes across all cluster properties.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with the Regional Team, other property departments; Retail, Gardening, Catering and site repair employees/contractors.

Purpose of the role

To assist the chef in the day-to-day management of the food &beverage offer at Threave Garden to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location
The post holder will be based at the Terrace Cafe but may also be expected to work in the Stables Café, Threave House and at special events/functions when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

JOB PURPOSE

This role will ensure five-star standards of hygiene and cleanliness across the Culloden Cluster. They will maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the properties
Sites
Culloden Battlefield Visitor Centre welcomes around 300 000 visitor per year. The visitor centre includes a bespoke retail space, café and exhibition.
Abertarff House was built in 1593 and is the oldest home in Inverness. It includes a tearoom, meeting rooms and exhibition space. It is open to the public from late spring through to the end of October.
Hugh Miller’s Birthplace Cottage and Museum is in Cromarty on the Black Isle; the site includes a thatched cottage, 18th century home and two holiday rentals.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The VSA Cleaner/Housekeeping is responsible for a wide variety of housekeeping duties in connection with the Culloden Cluster.
· Manage stock levels of housekeeping consumables and janitorial supplies.
· Routinely clean and look after the built heritage properties in the Culloden Cluster and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing glass museum cases
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows (working at height and ground level)
o cleaning of bathroom/toilet areas and fittings
o cleaning of staff welfare areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o Litter picking car park and amenity areas
o disposal of general waste and recycling
· To be first point of contact for visitors in the event of spill
· Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within the property to include the availability of PPE and sanitation equipment across the site(s) i.e. Biohazard and spill kits are in place.
· Support the VSA Facilities by reporting required maintenance to the VSA Facilities i.e. broken equipment
· Working with the VSA Facilities to ensure that COSHH documents are maintained and Health &Safety practices are followed while :
· Delivering excellent customer care to foster a friendly and inviting atmosphere for visitors while the visitor centre is open.
· To work sustainably and reduce the site(s) impact on the environment
· In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire alarm.

JOB DESCRIPTION AND PERSON SPECIFICATION
Post: Museums Education and Access Officer
Department: Museums, Galleries and Archives – Managed Services
Reporting to: Curator
Hours: 16 hrs per week
Base: Hawick Museum
Grade: Grade 6
Job Purpose:
Responsible for bringing out the full learning and access potential of the
museums & galleries, collections, data, digital content and
exhibitions/activities focusing on Hawick and Jedburgh areas.
Responsibilities:
1. Design, identify, produce and test sustainable new learning resources for
formal and informal learning in museum displays. Develop learning resources
which support the principles and purposes of the Curriculum for Excellence
and maximize public access to museum collections and loan material.
2. Develop learning & access resources in line with Museums Access and
Inclusion Policy: including devising projects for schools & colleges, assisting
with digital learning/virtual gallery content, and liaising with community
groups to support their participation in our museums learning activities and
development of collections based learning in the wider community.
3. Devise formal and informal learning events programmes within our museums
and venues, and contribute to approved joint learning activities as part of an
outreach programme.
4. Promote and digitally market learning opportunities in liaison with the
Curator, in order to build links with new and existing audiences and support
social media promotions of lifelong learning activities. Be the main link for
liaison between museums and education organisations, industry or community
groups in relation to relevant project activities.
5. Support the development of effective links and partnerships with other service
providers and stakeholders in the museum service, creative learning and
colleagues in The Archive section and Heart of Hawick, so as to provide a
seamless service to the public and to maximize public access through
developing lifelong learning and social inclusion access projects.
6. Demonstrate effective knowledge and skills required for working with
Museums, Galleries and Archive Service collections and loan collections –
including handling and lifting skills and awareness of appropriate collections
care, conservation, interpretation, digital and display techniques in learning
environments.
7. Assist with provision of training and resources for museums & archives
education activities in support of staff such as Museum & Galleries Assitants,
Archives Assistants, Information & Engagement Assistants, Volunteers and
Project Workers.
8. Ensure that projects coordinate effectively with other local and national
initiatives.
9. Undertake analysis, monitoring, evaluation, performance, change and quality
management activities reporting on a monthly basis to meet the needs of the
service.
10. Identify, review and develop opportunities to draw down external funding to
support project work.
11. Build and maintain good working relationships with colleagues within the
organisation
12. Represent Live Borders internally and externally e.g. at networking events,
meetings, conferences and exhibitions to enhance and strengthen the Live
Borders profile
13. Comply with, and ensure compliance with, all Live Borders policies and
procedures
14. As an employee you must take reasonable care for the health and safety
of yourself, other employees and anyone else who may be affected by
your work activities carried out. Employees shall work in accordance
with policies, procedures, information, instructions and / or training
received
15. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a
requirement to undertake such other duties as may be required to meet
the needs of the Service or Live Borders
Other details:
Driving duties will be required to meet the needs of the service including approved
travelling to venues and meetings within and beyond the Scottish Borders.
Requirement for PVG/Disclosure check –yes

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admissions/Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post is responsible for providing a consistently high standard for a wide variety of housekeeping duties in connection with the well-being and care of the property

• The general ongoing operational cleaning of all areas as necessary, including but not limited to toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care.
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china, silverware, other artifacts and delicate fabrics and curtains.
• Reporting losses/breakages, wear and tear and repairs required immediately.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all H&S hazards or fire risks immediately.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Sound previous housekeeping experience.
• Personal commitment to high standards of cleanliness.
• Personal commitment to excellence in customer care.
• Attentive to detail with an eye for presentation and finish.
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.