Part Time

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post is responsible for providing a consistently high standard for a wide variety of housekeeping duties in connection with the well-being and care of the property

• The general ongoing operational cleaning of all areas as necessary, including but not limited to toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care.
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china, silverware, other artifacts and delicate fabrics and curtains.
• Reporting losses/breakages, wear and tear and repairs required immediately.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all H&S hazards or fire risks immediately.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Sound previous housekeeping experience.
• Personal commitment to high standards of cleanliness.
• Personal commitment to excellence in customer care.
• Attentive to detail with an eye for presentation and finish.
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

PURPOSE OF THE ROLE
To assist in collection movement within the property to facilitate works on interior decoration and assist with solutions to mitigate pest, mould, dust and environmental damage to collections from Covid lock down. To undertake housekeeping to ensure standards of care are resumed. To assist with the collection’s temporary storage, security, protection, documentation, remedial cleaning, monitoring and IPM. To assist with procedures to put the house to bed and the relocation of collection to principal rooms.

KEY RESPONSIBILITIES
To ensure the care of collections and interiors of The House of the Binns is undertaken to standards in line with current NTS best practice during remedial building works and collection movement/storage:
 To assist with the organisation and supervision of the movement of objects to free up areas for contractual work under the direction of line mangers and planned movement of collections.
 To assist in the assessment, packing/un-packing, moving and temporary storage of collections within the property principle rooms.
 To undertake conservation cleaning of the collection in accordance with NTS policies for collections care.
 To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job, to ensure that the collections conservation elements of the project are efficient and support NTS policies for collections care.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Conservation Advisor.
 To liaise, under the direction of the Collections Care Supervisor Forth Valley, with any contractors working onsite for the duration of the project to ensure the collections physical security and those working do not contravene Health and Safety legislation.
 To assist the NTS staff working on the project on topics worthy of interpretation, specialist talks and presentations as required whilst the property is closed to the public.
 To aid property staff and collections care staff in providing specialised public tours of the property.

JOB PURPOSE
To provide all-round assistance in the art gallery and craft shop at Souter Johnnie’s Gallery, Kirkoswald. The Supervisor will be involved in arranging new exhibitions, liaising with artists and buyers and record-keeping. They will make sure that exhibits are well coordinated and will work with artists in planning and organization of exhibitions and events. The Supervisor will be the sole member of staff on site and, as such, will also provide excellent customer service in the property. They will also be responsible for recruiting and managing a team of local volunteers. The Supervisor is the face of the gallery and will interact effectively with visitors, artists and suppliers, and management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• The Supervisor is responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the Gallery and will recommend it to others. They will work on the execution of upcoming exhibitions, and to provide gallery reception during regular business hours. Act as an installation coordinator for the set-up and hanging of exhibitions. Monitor and keep track of supplies and the supply budget. Manage day-to-day operations.
• Responsible for maintain retail and gallery stock, processing sales and replenishment in conjunction with the retail team at RBBM.
• Light cleaning duties will also be the responsibility of the GS.
• Ensuring the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award, rating.
• Recruitment, training and management of volunteers who will help in the running of the property and events.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

Specific duties include:
• Organise exhibitions of artworks at the property to ensure there is an interesting and engaging programme throughout the season. Provide appropriate display / storage, competent object handling, liaise with artists and suppliers and comprehensive record keeping.
• Effective promotion of the exhibitions to drive footfall and achieve sales targets
• Delivering high standards of customer service in a gallery setting, handling customer enquiries online, on the telephone and face to face
• Ensure high standards of presentation at the property through housekeeping (cleaning floors, toilets and serving areas); general tidying of the grounds and light gardening duties (although main gardening work will fall to RBBM gardening team)
• General management of the gallery including opening, closing and alarm setting; cash-handling and banking;
• Promoting the benefits of NTS membership to achieve sales targets at the property
• Recruitment and training of local volunteers to assist in day-to-day operations and events

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, house management, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming international visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Post 1: Friday: 17.15 – 21.15 (Cinema) & Sunday: 12.30 – 20.30 (Box Office). Total of 12 hours.

Post 2: Tuesday: 14.30 – 18.15 (Gallery), Friday: 16.45 – 23.00 (Cinema) & Sunday: 10.45 – 14.30 (Gallery). Total of 13.25 hours.

We are also looking to add to our pool of Casual Visitor Assistants who will be offered shifts as they arise. If the shifts above do not suit you, however you are still interested in being a Visitor Assistant at DCA, please state in your cover letter that you would like to be Casual Visitor Assistant and any specific area that interests you.

Working across our Box Office, Galleries and Cinema the role of our Visitor Assistants is to ensure, through providing exceptional standards of visitor experience, that all visitors are welcomed warmly, encouraged to learn about and engage with our diverse programme of activity and have a safe and enjoyable visit to DCA.

Visitor Assistants will offer our visitors a variety of services and information to enhance their visit and process sales of cinema tickets, courses, events, memberships and items in our shop.

Join the Fruitmarket team!

Fruitmarket is looking for a Duty Manager for an immediate start to work a minimum of 20 hours per week. Successful applicants will have proven experience of dealing with the public, and an ability to think clearly, assess situations and act using appropriate initiative.

Duty Managers are based within the team of Information Assistants. They are responsible on shift for the whole building, liaising with their equivalent manager in the Café operator team, to ensure the safety of the building and those visiting or working within it. They deal with any issues and incidents that arise during their shift, and communicate information appropriately to other members of the Fruitmarket team when necessary. They have a supervisory role with Information Assistants whilst working Duty Manager shifts, supporting their performance and ensuring standards are maintained consistently.
There is no set shift pattern; shifts are spread between daytime, evening and weekend working.