Part Time

Job Title: Box Office Assistant – Casual
Contract Type: Casual
Hourly Rate: £16 per hour for evenings after 8pm and weekends, £12 per hour for all other hours
Location: Rothes Halls, Glenrothes and Adam Smith Theatre, Kirkcaldy
Job Reference: ON000503

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role
We are looking for flexible team members for Box Office Assistant roles to join our team at Rothes Halls and Adam Smith Theatre, whilst also supporting our other theatres, Carnegie Hall and Lochgelly Centre, when required. The role is casual, where assignments will be offered to meet the needs of the business, and this will include weekend and evening work.

You’ll be part of the frontline team delivering a high level of customer service for our box office. As part of the box office team, the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You
You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply
If you would like to find out more information about this role before applying, you can contact Janet Lawson, Venue Supervisor. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please email an up to date CV with a covering letter explaining how you meet the person specification along with an equal opportunities form to HR.FCT@onfife.com. Please note that we cannot progress your application without a covering letter.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Applications will be assessed regularly and interviews conducted as required.

Job Title: Front of House
Contract Type: Casual
Salary: £12 per hour (enhanced rates of £16 payable for unsocial hours)
Grade: FC03
Location: Lochgelly Centre
Job Reference: ON000506

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

The Role
We have an exciting opportunity to join our Front of House team at Lochgelly Centre. 

You will be part of the team undertaking duties relating to the customer care of patrons visiting the theatre. You will contribute to the efficient and effective delivery of events and assist other venue staff where required.

The role is casual, where assignments will be offered to meet the needs of the business, and this will include weekend and evening work.

To view the job description, please visit our current vacancies page on our website.

About You
You’ll have previous experience in a customer facing role and knowledge to ensure the safety of customers while they’re visiting the venue. You will be a team player who will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude. You’ll take pride in contributing to a welcoming environment and provide a professional and courteous service to visitors. You will have an understanding of IT systems.

How to Apply
If you would like to find out more information about this role before applying, you can contact Debbie Kelly, Venue Manager for Lochgelly Centre for an informal chat, contact details can be found on our current vacancies page on our website. When you’re ready to apply, please send your CV and covering letter along with a completed equal opportunities form to HR.FCT@onfife.com. Please note that we cannot progress your application without a covering letter.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 5pm on Thursday 30th May 2024.

Interviews are proposed to take place week commencing 10th June 2024.

An enthusiastic and conscientious individual with excellent customer service skills is required to join the team at Dunnottar Castle.

The post is for 2 days per week on a Sunday and Monday.

An additional half day is required on Tuesday/Wednesday or Thursday between April 1st and 30th September.

Flexibility to provide holiday and sickness cover will be necessary at times.

Hours of work are: between April 1st and 30th September – Sunday/Monday 08:30 – 18:30, Tuesday/Wednesday or Thursday 12:00-18:30; between 1st October to March 31st – Sunday/Monday09:30 to varying finish times, earliest being 15:30.

The position involves the following aspects: –

Property Maintenance

· Opening/closing the designated areas of the Castle to the public in accordance with agreed opening and closing times.

· Monitoring of condition of all areas of the Castle during duties, being mindful of conservation/preservation and health and safety aspects, raising perceived issues with management team/maintenance supervisor as necessary.

· Cleaning of the Castle toilets and other areas in accordance with agreed policy.

· Carrying out basic property maintenance tasks, such as gardening, as required.

Health and Safety

· Making the public aware of any activity which may be unsafe or unsuitable given the Castle’s cliff top location.

· Closing the Castle in periods of bad weather if unsafe to open/remain open, all in accordance with agreed procedures.

· Reporting any accidents in accordance with agreed policy.

· Work within the Castle health and safety policy.

Retail, Finance and Business Management

· Working shifts in ticket kiosk, collecting entrance fees and other sales income from the public in accordance with agreed policy.

· Selling postcards and guidebooks.

· Use of online booking system.

· Promoting the brand at every opportunity.

Promotion and PR

· Answer questions from the public.

· Respond to/deal with customer email and telephone enquiries.

· Assist Deputy Custodian with organised groups visiting the Castle for events such as weddings, filming, photography.

Staff Management

· Assist Deputy Custodian with training, overseeing and assisting seasonal summer staff in fulfilling their duties.

Key Skills

Communication, verbal and written
Problem solving
Application of numbers
Proficient in the use of Microsoft office packages including Word and Excel as well as email and online systems.
Able to work on own initiative and as part of a team.
Customer service experience, including dealing with difficult situations.
Motivation, enthusiasm and initiative.
Flexibility and adaptability.
Full driving licence.
Experience in the tourism sector desirable.
Applicants should be 18 and over from start date and have a good level of physical fitness.

Due to the Castle location, outdoor working is necessary throughout the year.

Applicants should be able to arrive at the Castle for the times outlined above. Applicants who do not live locally would benefit from being able to drive and have own transport.

Join our team as a Cleaner at The Loch Ness Centre

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a cleaner you will be responsible for maintaining the appearance of our attraction and facilities whilst providing excellent guest service. You will be responsible for cleaning the attraction and our toilet blocks, reviewing and reporting cleaning stock levels and supporting with any maintenance required.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts

Contract: Fixed term role (until the end of August 2024) on a zero-hour contract

Salary: £12.00 per hour

For more detail please visit the Loch Ness Centre website.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Food & Beverages Operation
• Assist with the development of the seasonal Menu.
• Food production and catering for events (corporate, hospitality, meeting etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as
• allergen measures/controls.
• Maintain accurate records for costings, gross profit and wastage.
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation.
• Share in the common responsibility of working in a manner mindful of the Trust’s Health and Safety policy.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
•
• Involvement in the upkeep and maintenance of both the entire department site
• and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within
• the Catering Outlets.

Visitor experience
• Offer excellent customer service within the Food & Beverages team.
• Deliver high standards.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Hospitality Operation
• Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden.
People management
• Supervise a of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.
• Prepare rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team
• Instill a Health & safety and Environmental health culture.

Finance Management
• Share responsibility for achieving the Pitmedden over all budgets.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
• Supervise daily café till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Performance indicators and targets
• Weekly, monthly, and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems
• Access to laptop and relevant online people management, training, financial monitoring, and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

Workplace context
This role is shared across the Culloden cluster the post holder is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is essential.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.
 Prepare catering rotas to meet business needs.