Part Time

Hours: Part-Time and Full-Time hours available, to include Saturday and Sunday working
Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which Magazine readers). Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and in the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Facilities Officer to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries
– Exterior cleaning and weeding
– Basic maintenance/DIY tasks
– Caring for planters and hanging baskets
– Valeting, charging and driving company vehicles

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Life Assurance
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Facilities Officer to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Distillery Ambassador Opportunities!

We currently have an exciting opportunity for a fun, energetic and enthusiastic individual to join our family as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Do you have a passion for talking all things whisky, good communication skills, an engaging character and the enthusiasm to deliver an exceptional experience for tourists? We may have the role for you.

We are currently looking for a part-time seasonal tour guide to join the GlenAllachie Team, working April to October, approximately 3 days a week.

The GlenAllachie Visitor Centre opened in May 2019 and since then has exceeded our expectations. So much so, that we’re looking to expand our team once more. We’re looking for a fun, energetic person with a bubbly personality who has a passion for whisky and delivering outstanding customer service. The candidate should be confident, self-motivated, have a strong work ethic and work well as part of a team.

This is a fantastic opportunity to represent multi-award-winning brands, meet people from all over the world and work with a wonderful and passionate team.

The role:

· Lead distillery tours and tastings, offering engaging, informative experiences that reflect and uphold the brand’s values and personal approach.

· Serve drinks in the bar, proactively providing information and telling our brand stories.

· Assist customers in the shop, make sales, accurately process them through the till and confidently handle cash.

· Collaborate with the wider Visitor Centre team in the smooth running the shop, ensuring all displays are well maintained and stock is replenished in a timely manner.

· Act as an ambassador for our brands, answering questions and providing information in an approachable and informative way.

· Deliver a consistently high standard of customer service, maintaining our 5-star TripAdvisor rating and hard-earnt reputation for unparalleled customer care.

· Ensure the Visitor Centre and public routes are kept clean, tidy and free from risks and hazards at all times.

Key Skills

· Enjoy working with the public and trade.

· Passionate about hospitality and the whisky industry.

· Enthusiasm for delivering an outstanding experience to visitors.

· Excellent communication and interpersonal skills, with a “can do” attitude.

· A fast learner, able to quickly learn all the key information required.

· Knowledge of tour booking system Checkfront would be useful but not essential.

· Knowledge of alcohol licencing law is useful but not essential.

Previous experience in a similar environment and knowledge of whisky would be preferred, but is not essential, as full training will be provided. Flexibility is a must as opening times will vary depending on the time of year and occasional evening work may be required.

Distillery Ambassador Opportunities!

We currently have opportunities for experienced, hardworking and reliable individuals to join the Glengoyne family within our visits team, in the role of Distillery Ambassador. As part of our visits team you will be responsible for providing our visitors with a world class experience through the delivery of immersive and engaging experiences.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Glengoyne whisky, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours of the distillery, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

The visitor centre typically operates between 10.00 – 18.00, seven days per week however, this is dependent on the needs of the business and hours may vary in line with consumer demand. We are looking for individuals who can be flexible, and currently have both full and part-time vacancies.

It is anticipated that interviews will be held during March at Glengoyne. We are ideally looking for successful applicants to join us in April 2023.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and it is anticipated that applicants should be within commuting distance of the distillery and ideally with their own transport given the remote location. In addition, given the industry and product we service, to be considered for a role applicants must be aged 18 or over. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions of large groups and individuals, making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Arduaine Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• welcoming visitors to the site and processing their admission in a friendly, efficient and knowledgeable manner;
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• welcoming International visitors and aiding with specific needs.
• welcoming large groups in an efficient and warm manner
• answering visitors’ queries about the site, education facilities and the local area;
• housekeeping duties
• providing information about the site, its history, contents, offers and merchandise;
• promoting National Trust for Scotland brand to include our Membership scheme,
• events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.
• To maintain excellent standards of site and personal presentation at all times:-
• the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
• ensuring site is ready to open and welcome visitors by the set opening time;
• wearing correct uniform, name badges, or PPE as required;
• reporting all instances of damage and wear and tear issues promptly to your line manager;
• working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
• to work towards and achieve weekly membership and visitor data targets
Financial Responsibilities

• To adhere to all financial procedures to include cash/card payment and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;
• To actively upsell products, services and memberships to facilitate the visitors’ enjoyment;

Health and Safety

• To ensure site meets with Health and Safety legislation in liaison with your department manager;
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day;
• To use personal protective equipment as provided and directed by your line manager.
• This job will involve lone working, so all applicants must be over 18.

Desirable

• Demonstrable experience in a customer-facing role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of Scotland, its history and its nature.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous front of house or guiding experience
• Additional languages
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

The Purpose of the Role, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.