Part Time

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily
• Wearing correct uniform, name badges, or PPE as required
• Working in harmony with other departments within the property

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties
• Help achieve sales targets and membership recruitment targets
• Upsell products within the café
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager
• To ensure that visitors vacate the site at close of business and site is secured at end of the day

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential –

• Ability to work within a team, with minimal supervision, to a high and safe standard
• Ability to be flexible and adapt to various working patterns
• Ability to adjust pace to match customer flow without compromising quality of service
• Excellent front of house persona – warm, welcoming, patient and understanding
• Excellent selling skills
• Genuine belief in the value of good customer service
• Ability to be proactive and to take the initiative
• Excellent personal presentation

Desirable –

• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
• Experience in a customer facing role
• Catering experience

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To provide operational coordination and supervision of catering at xx in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the VSS Operations with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge

Tools/equipment and cleaning chemicals:
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Experience of working in an catering role, including supervision of staff and/or responsibility for specific activities;
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands;
• Proven sales skills with the ability to achieve targets;
• The ability to think and act quickly when confronted with emergencies;
• Competent user of Microsoft Office products;
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Crathes Castle and Estate per the Trust’s Housekeeping Procedures Manual, including the following:

• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Assist with the administration of any repair works, liaising with the Visitor Services Supervisor to arrange necessary repairs.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
• Checking of domestic inventories during changeover
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
• The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including
• Clean and current driving license
• Cleaning and presentation of areas open to the public or holiday-rental accommodation
• Personal commitment to high standards of cleanliness
• Personal commitment to excellence in customer care
• Flexible, helpful outlook to customers and colleagues
• Attentive to detail with an eye for presentation and finish
• Excellent interpersonal skills, with an ability to get along with a wide range of people
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting, fetching and carrying laundry and objects
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
Moirlanich Longhouse offers an opportunity for the public to visit an authentic, rare survivor of a one common type of dwelling, now becoming increasingly rare. It is opened on behalf of the Trust by volunteers from Killin Heritage Society who welcome visitors and ensure they have an enjoyable experience.
We are seeking an enthusiastic part-time Visitor Services Assistant to augment operation of the property by maintaining high standards of presentation and visitor care. You will assist with maintenance of the grounds and external infrastructure, provide support to our volunteers and interact with visitors.
Through warm, engaging, informative interactions, helping to share stories about this amazing place and build support and understanding for the National Trust for Scotland. You’ll help generate income that enables us to care for this significant property by promoting the benefits of Trust membership.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
• Providing a responsive, friendly and efficient service tailored to the needs of individual visitors, including those with special needs or from overseas.
• Developing a thorough understanding of the property enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Promoting the National Trust for Scotland including brand to include our events, upselling other properties and any promotional campaigns, being proactive in the selling of membership and Gift Aid.
• Following guidelines to ensure accurate reporting of visitor numbers.
• Feeding back visitor comments and your own ideas to develop and improve our offer, service and operations.
To maintain excellent standards of site and personal presentation at all times
 Assisting with maintenance of the grounds and external infrastructure including fences and paths and vegetation clearance.
• Assisting with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Wearing uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Sharing responsibility for the health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.

DIMENSIONS AND SCOPE OF THE JOB

People Management
• Engage with visitors.
• Liaise with other property and other Trust staff and volunteers.

Finance Management
 Adhering to all financial procedures to include collection and safeguarding of monies.
Tools/Equipment
 Will be a user of tools and machinery subject to appropriate training.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Desirable
• Experience/certification for use of strimmer/brush cutter.
• Experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Flexible, helpful outlook to customers and colleagues.
• Experience of cash handling.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• A passion for Scottish heritage and history

Inverewe
Inverewe is a garden of outstanding horticultural importance, recognised internationally for its extensive plant collections. Created by Osgood Mackenzie in the late 19th century, it has been in NTS ownership since 1952. In a challenging northern landscape of spectacular mountain and coast, exotic plants flourish owing to the benefits of the North Atlantic Drift and the protection of shelter planting established from the 1860s on the barren, wind-swept land. The planting has always been pioneering and ‘pushes the boundaries’, thanks to the skills and commitment of its gardeners through the years.

Inverewe’s 25-hectare garden has many components, including long drive beds filled with shrubs and herbaceous plants, open lawns, a shore-side rock garden, extensive woodland with ponds, and a working walled garden where heritage fruit, vegetables, and flowers flourish. A state-of-the-art greenhouse was opened in 2016. The current National Collections held at Inverewe are of Rhododendron subsections barbata, glishcra and maculifera, Olearia and Aeonium.

JOB PURPOSE

To assist in the maintenance of Inverewe Garden as an internationally recognised garden of outstanding horticultural importance, contributing to its conservation and development, and to its enjoyment by visitors and supporters in particular working in the Walled Garden under the supervision of the Walled Gardener. The prestigious historic Walled Garden, created in the 1860s by Osgood Mackenzie and, since the Trust took over in 1952, presented as a ‘model’ of ‘kitchen garden’ design, display and cultivation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting the Walled Gardener with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:

a. Undertaking practical maintenance of the garden (e.g., managing shrubs and herbaceous borders)
b. Grass-cutting, strimming, hedge-cutting and raking/collection.
c. Cutting of lawn edges
d. Hand-weeding of beds and borders
e. Fruit and vegetable production, watering and feeding vegetable beds and harvesting produce.
f. Planting out (under direction of the Walled Gardener)
g. Application of mulches and compost

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:

a. Refuse disposal.
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:

a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate.

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.

5. Working with the full-time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering.

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

8. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

This role does not require you to undertake a criminal record.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualifications required – but previous gardening or grounds-keeping experience is highly desirable.
 Driving License, valid for driving within the UK

Experience

Essential
 Should be experienced with a wide range of hand tools and basic machinery / equipment (e.g., lawn mowers, strimmer) or willing to be trained.
 Excellent interpersonal and communication skills, confident in interacting and dealing with a wide range of people, and able to represent the Trust.
 Capable of working effectively within a team environment, but equally able to work unsupervised.
 Good organisational and time management skills – including the ability to prioritise work where necessary.
 Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
 Solid interest in gardening with at least basic gardening skills and enthusiasm and practical experience.
 Strong attention to detail
 Sound practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
Desirable
 A genuine love for gardening and garden maintenance is highly desirable.
 Experience of working in a garden open to the public
 Competent IT skills sufficient for use of the internet and for completing intranet training modules.
 First Aid qualification

DIMENSIONS AND SCOPE OF JOB

People Management
 Will work closely with the Head Gardener/Walled Gardener and other property staff.
 Will regularly work with a team of garden volunteers.
 Will have daily interaction with members of the public of all ages and abilities.

Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas (e.g., compost, materials etc)

Tools / equipment / systems
 Will be a frequent user of powered tools such as mowers, strimmers, hedge-cutters.
 Will be a frequent user of hand tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Other information
This job involves considerable outdoor physical activity in all weathers.

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time. This includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Desirable

• Recognised First Aid Qualification.
• Experience of a Barista-style Coffee Machine and basic knowledge of Coffee types & styles
• SCPLH Qualification Alcohol.
• Knowledge of HACCP & COSHH systems.
• Access to your own transport.
• Basic Food Hygiene Qualification (will be expected to undertake if not held)
• Experience in EPOS style till operation.
• Excellent cash handling skills.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

Workplace context
This role is shared across the Culloden cluster the post holder is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is essential.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

⦁ Welcoming visitors to the site and interact with them in a friendly, efficient, and knowledgeable manner.
⦁ Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
⦁ Answering visitors’ queries about the sites, education facilities and the local area.
⦁ Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

The above requirements reflect the scope of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her/their general abilities.

JOB PURPOSE

This job is necessary to help the National Trust for Scotland properly care for the cultural landscape and natural heritage of the busy Culloden Battlefield Visitor Centre site, through directly carrying out skilled estate maintenance work including path maintenance, caring for the conservation grazing herd and scrub clearance. As part of the Culloden Cluster the Estate team also supports Abertarff House and Hugh Millers Birthplace Cottage.

The Estates team play a pivotal role ensuring that the Culloden Landscape Management plan is realised and that we ensure safe access for over 300,000 visitors per year.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Culloden Battlefield.
o Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.
o Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH
o Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.
o Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.
• Carry out essential estate maintenance to a high standard – this will include:
o Small scale repairs to fences, benches, gates and other countryside furniture
o Using and maintaining equipment including fencing tools, brush cutters and woodchippers
• Day to day care of the conservation grazing herd including cattle, goats and horses.
• Undertaking conservation work while following guidelines and regulations around scheduled monuments and archaeological sites
• Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS
• Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience
• Work across the Culloden Cluster supporting Abertarff House and Hugh Millers as necessary

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Demonstrable ability to work in all weathers, and to cope with a rigorous working environment
 Capable of working within a small, dedicated team while also self-motivated and capable of working with minimum of direction (though willing to seek appropriate professional advice when necessary).
 Good time management skills, able to prioritise work where necessary
 Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes
 Competent IT skills to maintain records, communicate with volunteer groups etc.
 LANTRA tickets for brushcutter, chipper or chainsaw or willingness to train, and exercise that training
 Full clean UK driver’s license

Desirable
• Experience of estate work at a heritage organisation or busy site which is open to the public
• Experience or good understanding of working with conservation grazers
• Experience of working with groups of volunteers
• Experience and skill in fencing and other estate skills.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Towing license
• Experience of working in a busy tourist environment

DIMENSIONS AND SCOPE OF JOB

Scale

 Culloden Battlefield is one of the Trust’s most iconic properties and attracts in excess of 370,000 visitors per year.
 The site includes a scheduled ancient monument and 2 grade B listed historic buildings
 There is a small conservation grazing herd of Highland and Shetland cattle, goats, and ponies

People Management
• The post-holder is not a line manager but will assist in the supervisory role with volunteers

Finance Management
• No financial management

Tools / equipment / systems

 This role frequently uses hand-tools such as spades, pinch-bars, mattocks, and various fencing tools.
 this role will be required to drive the work vehicle and an ATV
 This role regularly uses powered tools and machinery, particularly a petrol driven brushcutter, chipper, and strimmer.
 Dependent on qualifications, this role may at time use a chainsaw.
 This role regularly uses the Trust’s email and CoreHR systems.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are protected, safe and secure.
Specifically, working to support delivery of our public facilities and services. This role is to ensure the smooth and safe delivery of those everyday services which are available to the general public visiting Dollar Glen. Dollar Glen is a unique 21.922ha site consisting of steep sided walkways, waterfalls and woodland. The role will support our Visitor Services Supervisor and events when required, helping to make the property the best possible place to visit and work.
This is a fantastic opportunity for anyone looking to gain skills, knowledge, and experience to help you further you career in conservation.

You will work on your own and with other staff and volunteers, on a variety of tasks to help us achieve a greater volume of education and outreach activities. This is a hands on role dealing with repairs and maintenance on the site and you will contribute to the long-term sustainability of the Dollar Glen ranger service through income generated memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 Be an enthusiastic and effective part of the Dollar Glen team, contributing to the smooth operation and enhancement of Dollar Glen.
 Reach out and connect with relevant local community stakeholders to build / strengthen relationships and attend relevant networking events.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.
 Assist with and lead practical countryside management including litter picks, path maintenance and safety checks of visitor infrastructure.
 Welcome customers in a friendly, efficient, and knowledgeable manner, answering queries and providing information about the property, facilities, and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues, and the public.
 Contribute to biological monitoring programmes.
 Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 No formal educational qualification required.
 A full, clean driving license for driving in the UK.
 Experience of developing and delivering events and learning activities – including supervision of volunteers and/or responsibility for specific activities.
 Knowledge of natural history and conservation.
 Confident communication and influencing skills with colleagues, volunteers, and the public.
 Previous event co-ordination experience.
 Strong personal belief in the value of excellent customer care with the ability to translate this into actions.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Reviewing and overseeing Health & Safety documents (e.g. risk assessments).
 Flexible and adaptive to change and working in a variety of situations.
 Competent user of Microsoft Office products.

This role is one for which the duties, responsibilities or accountabilities of the role do require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.

Desirable
 A formal qualification in Natural History and/or Conservation.
 A genuine understanding of and belief in, the work of the National Trust for Scotland.
 Access to own transport.
 Experience of community engagement and using social media in a workplace context.
 Experience in supervising volunteers.
 Experience of engaging the public in nature tourism or working in a busy countryside setting

DIMENSIONS AND SCOPE OF JOB

Scale
 Resting above the town of Dollar, Dollar Glen is an unique 21.922ha site consisting of steep sided walkways, waterfalls and woodland. The site forms part of the SSSI for the wider Dollar Glen catchment and with the woodland being Oak and Ash dominant species. The glen is well used with walkers who are accessing the wider Ochil’s, visitors to Castle Campbell (managed by Historic Environment Scotland) as well as dedicated visitors to the glen.

People Management
 Supporting the VSS Ranger and working with other Rangers and Visitor Service Assistants,
 Engage with the public, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.
 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.

Finance Management
 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.
 Seek and support ways to generate sustainable sources of income, including encouraging donations, enrolling new members, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.

Tools / equipment / systems
 Use of educational equipment
 Will be frequent user of machinery, tools, vehicles and equipment subject to appropriate training.
 Use of office computer for email enquiries/responses, create posters, social media posts and data input.
 Use of office telephone for visitor and stakeholder communication.

Example key performance indicators and targets
 Recruit members for the National Trust for Scotland – targets will be set at the start of the season.
 Positive engagement with visitors measured by feedback from visitor surveys.
 Visitors leave feeling they have received a warm and informative welcome and inspired about the work carried out on this important site.
 We understand the wildlife in our care in the most comprehensive way possible. New innovative ideas and input into recording are welcomed.
 Wildlife is given the protection it needs to thrive and people are informed about key conservation issues locally and in a wider context.
 Engage with as many people as possible while working. This is recorded to help us understand and better our outreach.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Food and Beverage Manager, 2 Visitor Services Supervisors and 3 Visitor Services Assistants. There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis.

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 Use of kitchen equipment e.g. Coffee machine
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety).

Place in organisational structure

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.