Part Time

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

There are currently two permanent seasonal positions available. The working hours for these positions are 5 days (5 x 5 hours (25 hours)) per week (10:40-16:20 with 40 minutes lunch) between April and October each year on a rota that includes weekends. There may be the opportunity to work part-time between November and March but this is not guaranteed.

If you have any queries regarding this post, email us on applications@nms.ac.uk, stating the reference NMS22/5. If you wish to visit site please contact us on 0131 247 4238.

Prospective candidates are asked to note that this post is based at our National Museum of Flight site at East Fortune, East Lothian.

It is anticipated that the selection events will take place on Thursday 21 April 2022.

Please note that CVs are not considered as part of applications and will not be forwarded to the shortlisting process.

National Museums Scotland is committed to being an Equal Opportunities Employer.

Contract Type: Casual
Salary: £10.90 per hour (enhanced rates payable for unsocial hours)
Locations: Various
Job Reference: ON000415

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Roles
We have an exciting opportunity to join our Theatre Crew team within our venues throughout Fife.

As this is a casual role, your days and hours of working will flex to meet the business needs, and this will include weekend and evening work within our venues throughout Fife.

You will be part of the team providing all technical and manual services and facilities for all activities within OnFife theatre venues. You will provide technical coverage as appropriate, contribute to the efficient and effective delivery of events and assist other venue staff where required.

The full job description can be found on our current vacancies page on our website..

About You
Previous technical experience would be advantageous as coverage would be required as and when needed. You will be a valuable part of the efficient and effective delivery of events within OnFife. You will be a team player who is energetic, enthusiastic and have a positive and flexible ‘can do’ attitude.

How to Apply
To apply, please email an up to date CV along with a covering letter and a completed Equal Opportunity Monitoring Form to HR.FCT@onfife.com. An application pack can be downloaded from our current vacancies page on our website.

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract: Fixed term 18-month, annualised hours, part time contracts available – 24 hour per week.
Typical working patterns consist of: (Mon, Tues, Sat) then (Wed, Thurs, Fri)

Dundee Science Centre is currently looking for 2 experienced and motivated individuals to join our team to fulfil the integral role of Visitor Experience Assistant (Reception) in a part time capacity.

You will be the face of Dundee Science Centre – based at reception you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. Your main duties will be to oversee and provide an excellent visitor experience at our admissions desk and Gift Shop ensuring best practice in approach and delivery. You will respond to visitor queries and requests via phone, email, website, and social media outlets. You will assist with the processing of all birthday party, schools, and community bookings as and when required. You will be able to create social media content and support with scheduling across all aspects of DSC’s services, programmes and products utilising all related digital systems.

You will carry out all administration tasks as required across all departments as well as carry out procurement and stocktakes as required.
This is a public facing role and as such you will work across the Services department with a proactive hands-on approach to 5-star operational delivery. You will work closely with all members of both our Services and STEM delivery teams, implementing and adhering to Dundee Science Centre’s policies and procedures to ensure the smooth and effective running of the visitor attraction.
You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

We are looking for someone with relevant knowledge and operational experience, with a proven track record of delivering excellent customer service and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews taking place on 24th April 2023; no alternative dates are available.

Salary £21,055 per annum (£10.90 per hour) (Band 8)
Working from a choice of 2 days, 3 days, 4 days, or 5 days per week
Fixed Term (to 31/08/23)
Plus generous benefits package

ABOUT THE ROLE

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people. 

If you have proven experience working in a public facing role within a front-line, retail, sales, customer services or entertainment environment using excellent customer service and communication skills, we want to hear from you.

Working across the Galleries at each of the building’s entrances, and on the Switchboard, the Visitor Assistant is responsible for providing an excellent welcome and leaving experience for our visitors. You will provide outstanding service and information, answer queries, and will actively sign-up new Friends, encourage donations, sell tickets and other products.  

You must be available to start with us as soon as possible on this fixed term contract which is to 31 August 2023.

THE DIFFERENCE YOU’LL MAKE

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Duty Managers you will:

Provide welcoming and engaging conversations with our visitors at the entrances, on the phone and via email giving advice and answering queries

Actively promote our Friends scheme and convert visitors into Members.

Drive satisfied visitors to make donations to our boxes situated at the entrance/exit to the Galleries.

Sell tickets and other products.

Seek out all NGS related content gaining knowledge to act as an ambassador about our galleries, our collection and exhibitions, events, our shops and cafes and other activities.

Communicate with colleagues across departments to gather information to answer visitor enquiries.

Share knowledge and expertise with team members to improve understanding across the department.

Accurately collect all customer data in line with GPDR and NGS guidelines.

Follow departmental cash handling procedures performing accurate reconciliations.

Help Security and Visitor Services colleagues as required.

WHO WE ARE LOOKING FOR

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Outstanding interpersonal skills enabling you to engage with people to provide information and deliver sales 

Previous experience of working within a front-line, retail, sales, customer services or entertainment environment 

Be a strong communicator in person, in writing and over the telephone  

Competent at using office systems such as Office 365  

Have the resilience to positively respond to challenges and prioritise operational demands 

Work well in a busy environment with strong organisational skills 

Accurate with figures and experience of cash handling and other methods of payment 

Enjoy working as part of a team and with the public 

Flexible approach to the job and be able and willing to work weekends, evenings and any required overtime. 

Desirable 

Knowledge of Gaelic and/or other languages is desirable but not essential. 

Knowledge and appreciation of art 

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

FYVIE CASTLE
Fyvie Castle is a popular visitor attraction for tourists and locals alike.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Fyvie Castle (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Essential:
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public or let for (holiday-) rental
o stocking/ordering housekeeping/janitorial supplies
• Personal commitment to high standards of cleanliness
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• Personal commitment to excellence in customer care
• Attentive to detail with an eye for presentation and finish
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• UK driving licence.

Desirable
• Knowledge of the geographical location.

Fixed Term – 12 hours (till December 2023)
Variable weekly hour’s available which will include regular weekend duties and possible occasional evening working.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Parkas per the Trust’s Housekeeping Procedures Manual, including the following:

• Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager
• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc
• Working with the public, cleaning during trading hours.
• Ensuring site is ready to open and welcome visitors by the set opening time
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains
• Checking of collections and domestic inventories during changeover
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager
• Provide support to enable functions and events to be successfully delivered
• Wearing correct uniform, name badges, or PPE as required
• reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works, liaising with the Visitor Services Supervisor to arrange necessary repairs.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including
• Clean and current driving license
• Cleaning and presentation of areas open to the public or holiday-rental accommodation
• Evidence of acting to identify health and safety issues, required repairs, damage etc.
• Personal commitment to high standards of cleanliness
• Personal commitment to excellence in customer care
• Flexible, helpful outlook to customers and colleagues
• Attentive to detail with an eye for presentation and finish
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies
• Excellent interpersonal skills, with an ability to get along with a wide range of people
• This is a physical job, which will normally include use of vacuums, carpet cleaners, mop and bucket, lifting, fetching and carrying laundry and objects as well as the ascent and descent of both internal and external stairs
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
• The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Fixed term (to 31st October 23)
or permanent role available, 18 hours per week