Part Time

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

Delivering and engaging tour for visitors while ensuring the safety of the group and the collection.

The general ongoing operational cleaning of all areas if necessary

Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.

Wearing correct uniform, name badges, costume or PPE as required.

Reporting all H&S hazards or fire risks immediately.

Working with specialists within the NTS and external contractions for the maintenance and preservation of the site and collection

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Proactively engaging with visitors about the site, its history, contents, offers and merchandise.

Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.Visitor Services/Retail/Events/Cashier duties (where applicable)

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/membership/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and Fife Properties as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the management.

To assist with Heritage Hospitality events. This may include evening work.

To ensure good housekeeping in back of house areas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Undertaking practical maintenance of the garden e.g. litter picking; managing trees, shrubs, herbaceous plants, annual vegetables, annual flowers for drying, and bulbs; harvesting of fruit and vegetables, assisting with plant sales, irrigating potted plants, turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.

Contributing to the management, conservation, sustainability, and development of the garden through plant propagation, cultivation, and the maintenance of appropriate plant records and labelling.

Engaging with visitors and assisting with education/interpretation activities such as introductory talks and guided walks.

Fostering positive relationships with local communities and organisations to promote the work of the Trust.

Working with volunteers, and on occasion supervising, to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager. This includes some weekend working.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, recording statistics, cleaning Paybox at the end of the day and ensuring the entrance is secure at the end of the day.

Working with the Visitor Services Supervisor and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

We are looking for friendly and confident individuals to join our team of tour guides. You will be expected to conduct informative and entertaining guided tours of Scottish Gas Murrayfield Stadium for members of the public and pre-arranged private tours.

Public and private stadium tours run Monday-Saturday, subject to events, so flexibility and Saturday availability are essential.

As a representative of Scottish Rugby, successful applicants will uphold our values of respect, leadership, achievement, engagement and enjoyment ensuring that all our visitors enjoy a memorable visit to Scotland’s national rugby stadium.