Part Time

JOB PURPOSE
To maximise visitor enjoyment through the presentation of an appropriate selection of verified facts and anecdotes relating to the property’s history/design/contents/function; uphold excellence in visitor care; promote the value of the work of the Trust including membership; and assist with the general health, safety, and security of the property. Please note that the job involves a high level of physical activity in the form of periods of standing, walking and being stationed outside.
Some flexibility will be required as to when hours are worked and regular weekend working will be expected.
Extra hours may have to be carried out to cover for the holiday periods.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work closely with other VSA’s across the Property to ensure the security and integrity of the buildings and its objects are maintained.
• Proactively engage with all visitors to support overall property targets.
• Observe the Palace visitors journey as much as is reasonable possible to ensure that all visitors are having a positive experience.
• Visually examine all aspects of the visitor journey to inspect for any risk to visitors and staff/volunteers.
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Assist the visitor services team with visitor management and interpretation, including participating in the guided walk programme.
• Keep up to date with the on-line learning programmes available on the NTS learning portal.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
 No formal educational qualifications required – full training will be given.
 Demonstrable working experience dealing with a wide range of people – preferably in a public situation
 Demonstrable experience in guiding or presentation skills.
 Ability to think and act quickly when confronted with emergencies
 Personal commitment to high standards of customer care
 Excellent verbal communication skill.
 Excellent interpersonal skills, with proven experience of dealing effectively with a diverse range of people
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
 Enthusiasm for Scottish heritage.
 Able to demonstrate a flexible approach to work.
 Demonstrable experience of working equally well on own initiative and within a team environment.

Hours available: 16:00 – 20:00, 16:30 – 20:30, 17:00 – 21:00 or to suit the individual
Duration: Permanent
Pay: £11.50 per hour

Want to join a friendly, flexible team?

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required, as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, and tell us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 31st August 2023

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Dovecot Studios is recruiting casual staff to provide support to the Front of House and Events teams, acting as the first point of contact for customers and visitors. We are looking for people who can work flexibly, with usual hours being between 9am-6pm Monday-Saturday. Dovecot Studios is open to the public on Sundays throughout August as well as being open for events and private hire in the evening.

The post holder will be responsible for providing customer service, and high quality support to the Commercial and Events teams, on events and hospitality, commercial activities and building and facilities management. The role will include invigilating exhibitions, selling tickets, working in the retail outlet, working at events and ensuring the building is presentable and accessible for visitors at all times.

Dovecot Studios is a landmark centre for contemporary art, craft and design built around the international Dovecot Tapestry Studio. Housed in a converted Victorian baths building in the heart of Edinburgh, Dovecot programmes, commissions and produces exhibitions and events for audiences and clients who share a passion for making and the creative arts.

Experience working in an arts venue is desirable but not essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

Closing date for applications is 24 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will deliver 30 min guided tours of the property to visitors, understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.

JOB PURPOSE
To provide a high standard of housekeeping and guest welcome at Brodie Castle including all holiday lets, office spaces, campsite and public facilities.
To maintain oversight of cleaning standards in relation to the above places by you and your team.
The Holiday Let and Housekeeping Supervisor is responsible for ensuring all health and safety compliance requirements and documentation are fulfilled across all Brodie holiday lets.
To manage, lead and support a small team of housekeeping assistants.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Holiday Lets
• Monitoring of overall standards of cleaning and housekeeping carried out by you and your team.
• Monitor and report any maintenance issues with the maintenance team and ensure appropriate action is taken.
• Establish a cleaning schedule for all holidays lets as required.
• Ensuring linen etc. is bagged ready for delivery to the laundry and carrying out regular laundry duties on the premises.
• Welcoming guests in accordance with the standards required by The National Trust For Scotland.
• Take responsibility for troubleshooting issues that may arise during a guests stay during office hours and out of hours on a shared rota basis.
• Carry out regular inventory checks.
• Work with Property Administrator on managing bookings accordingly and associated liaison with other Trust staff and departments.
• Work closely with the central NTS Holidays Team to maintain brand standard.
• Monitoring and maintaining stocks of all consumables including cleaning products.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

We are looking for someone proactive, with exceptionally high standards of work, to assist with the cleaning and turn-around of our beautiful self-catering holiday properties on our picturesque Drumlanrig Country Estate. In addition, the successful candidate will have cleaning responsibilities at the newly-renovated Dabton House, a unique historic, listed building which will host weddings, family groups and shoot parties. Our guests expect the highest standards of comfort and cleanliness; if you are passionate about helping us achieve these, we want to hear from you!

• Can you demonstrate exemplary standards of cleanliness and an eye for detail?
• Do you have experience of holiday let, hotel or private house cleaning?
• Are you hardworking and professional with a flexible approach to work?

Candidates must have access to their own transport. While hours of work will vary, we estimate these will be at least 18 per week initially, between 10am and 4pm.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 17 July.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/