Part Time

Visitor Services Assistant – Admission & Retail

JOB PURPOSE
This job will be two-fold – part of the time you will be working in our Admissions team, and the other part within our Retail team. In Admissions – you will welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park. In Retail – you will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop. You will be expected to meet (if not exceed) sales targets.

A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Assistant is expected to meet (if not exceed) sales targets for the selling of merchandise and gifts, as well as Memberships and Guidebooks. You are also expected to be knowledgeable and actively engage with our visitors and provide general “tourist information” for the locality and other nearby Trust properties.

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

Retail Supervisor

Hours: 18h
Working Pattern: Thu, Sat & Sun 9:30-16:30 (1 hour break)
Salary: £11,328.56 (FTE £22,027.25)

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We have an exciting opportunity for a Retail Supervisor who will contribute to the success of DCA’s retail activity and provide supervision and support to the organisation’s Visitor Services team. The post-holder will be responsible for maintaining consistently high standards of customer service, merchandising and presentation in order to maximise sales and ensure the best possible visitor experience.

This role is ideal for someone with retail experience and an interest in contemporary art and culture. Working with the Sales & Retail Manager, the post holder will have the opportunity to contribute to the development of new retail ideas and opportunities while gaining an in-depth understanding of DCA’s retail systems in order to deliver effective staff briefings and training. The post holder will develop knowledge and understanding of all areas of the organisation’s work in order to support the Visitor Assistants and provide effective customer service.

If you feel you have the skills and enthusiasm for this role, you can view the full job description on our website. To apply, please send the following to dca.recruitment@dca.org.uk:

Covering letter or video/voice file demonstrating how your skills and experience match the job description (max 800 words or three mins for a video/voice file).
CV (written or video/voice file).
Application form.
Deadline for completed applications is Wed 9 August 2023.

Interviews are expected to take place week commencing Monday 14 August 2023. The questions will be circulated in advance of the interview.

If you require this advert, job description or application form in an alternative format please email dca.recruitment@dca.org.uk or call 01382 432490.

Dundee Contemporary Arts
152 Nethergate, Dundee, DD1 4DY

DCA is committed to addressing the inequality that prevents equal access to opportunities in the arts and will be implementing a policy of positive action when selecting candidates. We encourage applications from those who are underrepresented in the arts and cultural sectors and who face barriers to access.

Communications Officer (Maternity Cover)

Hours: 21h
Working Pattern: 3 days a week, including Mondays, plus occasional evening and weekend work to be arranged in advance and with time taken back (TOIL)
Salary: £15,245.84 (£25,409.74 FTE)

We have an exciting opportunity for a Communications Officer (Maternity cover) who will be responsible for developing marketing campaigns and generating media coverage, delivering activity across a range of platforms. The post holder will have particular responsibility for leading on the promotion of DCA’s exhibitions programme.

This role forms an integral part of DCA’s Communications team, and will work closely with other members of the team, the Deputy Director/Head of External Relations and DCA’s programme teams to deliver a diverse programme of work in line with the organisation’s communications and audience development strategies. Working across a wide range of marketing platforms and utilising a variety of skills, the post holder will contribute to a creative and data-driven team culture.

If you feel you have the skills and enthusiasm for this role, you can view the full job description on our website. To apply, please send the following to dca.recruitment@dca.org.uk:

Interviews are expected to take place week commencing Monday 28 August 2023. The questions will be circulated in advance of the interview.

If you require this advert, job description or application form in an alternative format please email dca.recruitment@dca.org.uk or call 01382 432490.

Dundee Contemporary Arts
152 Nethergate, Dundee, DD1 4DY

Learning Officer

JOB PURPOSE

To assist the Learning Manager in delivering a range of learning-based programming, including schools’ workshops, guided tours, events, family activities, educational projects. This role also includes certain front-of-house duties such as admissions, retail and café work.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

Holiday Let & Housekeeping Supervisor

JOB PURPOSE
To provide a high standard of housekeeping and guest welcome at Brodie Castle including all holiday lets, office spaces, campsite and public facilities.
To maintain oversight of cleaning standards in relation to the above places by you and your team.
The Holiday Let and Housekeeping Supervisor is responsible for ensuring all health and safety compliance requirements and documentation are fulfilled across all Brodie holiday lets.
To manage, lead and support a small team of housekeeping assistants.

PA/Administrator

Part-Time, Permanent (Job share)
3 Days 22.5 hours, 2 days 14.5 hours
Salary £ 27,119 – £29,582 per annum
Pay award pending, plus generous benefits package
Hybrid / flexible working

About the role

Are you looking for an PA role with a difference? We’re looking for an experienced, professional Administrator to support the Director of Audience.  

The role does have some of the typical duties you would expect – email management, organising meetings, minute taking, collating presentations, and drafting correspondence, to name a few. However, the focus will be working autonomously to keep a track of projects, high level plans, conducting research and completing a wide range of tasks for the Director of Audience.

So, if you love being organised, using basic spreadsheets, have great attention to detail, and you excel at supporting / co-ordinating projects, then we want to hear from you!

Whilst an interest in art would be great it’s not essential. However, you must already have extensive experience providing PA support at this level. The ability to work under pressure, flexibly and with professionalism are essential. It’s a busy role which requires a high level of interpersonal skills, diplomacy, and confidentiality.  

The difference you’ll make

Reporting to the Director of Audience, you will provide support to these teams across a range of areas including:

– Organising meetings including drawing up and circulating agendas and papers, taking, and circulating minutes and following up actions.

– Diary management

– Document collation and distribution for ELT meetings

– Facilitating good communications with other members of the Leadership Team and with the cascade of information to the Director of Audience direct reports.

– Support with managing administration forms across the teams – expenses, holiday, absence forms etc Colleague event logistics and support including managing sign-ups, analysis and feedback, encouraging participation and in-person support

– Researching and preparing briefing papers for event and ad hoc projects with direction from manager.

– Support Internal Communications Team

– Preparation of mailing lists and colleague pack preparation

– Preparing PowerPoint presentations as required.

– Monitoring and first line responses to specific mailboxes

– Coordination for collaborative document preparation

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Facilitating good communications with other departments across the organisation.

– Excellent IT skills (minimum intermediate level) using MS Office (Excel, Word, Outlook, PowerPoint), OneDrive and Teams. You will also have a good working knowledge of Inter/Intranet.

– Understanding of administrative systems, filing, record keeping with a particular reference to standard project management methodologies.

– Efficient administrative skills with meticulous attention to detail and accuracy.

– Strong organisational skills, including effective prioritising of work with previous experience of working to deadlines.

– Experience of working with a wide range of people, interacting at all levels.

– Proven experience of working as a PA at director level and the confidence and professional manner appropriate to dealing with important external bodies and individuals (will be expected on occasion to field enquiries from influential stakeholders, politicians, donors/ trustees, artists, collection care sector bodies and journalists).

– Flexible, with the ability to operate independently or as part of a small team.

– Excellent verbal and written communication skills.

– Pro-active, forward thinking and able to exercise sound judgment.

– Discretion (role involves confidential and sensitive information).

– Experience of servicing committees, including meeting preparation and minute taking

It would also be great if you have:

– Interest in arts and culture

Please apply directly via out website.

The closing date for completed applications is 12 noon on Friday 4 August 2023

Keykeeper

Thank you for your interest in the post of key keeper with Historic Environment Scotland, based at Lochranza Castle. This is a permanent and pensionable appointment.

The post holder will be a community based contact within the area and will be responsible for keeping the site clean and tidy, reporting damage, as well as other pre-agreed duties on behalf of HES.

Key responsibilities, duties and objectives

· To regularly walk round the monument and ensure access to the monument for visitors for standard published opening hours of 0930 to 1730 daily, April to end September.
· Keep the site clean & tidy and remove litter.
· In the course of carrying out the duties listed above, have due regard to the security and preservation of the monument, reporting damage caused by vandalism, storm or other
· To report any antisocial behaviour directly to local police and HES.

Café Assistant – Temporary

TO APPLY
Please complete the Application Form and Equalities Form and email this to reception@nationalminingmuseum.com by Tuesday 8th August at 5pm.

You can download it on our website here or collect a hard copy from the Reception(please call first to ensure they print out the hard copy for you):

Job Vacancies

Please note CVs are not accepted as part of the application process.

BACKGROUND
The National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds a collection of objects of national significance and is on the site of the Lady Victoria Colliery, built in the 19th Century, in Newtongrange, Midlothian.
The museum offers a wide range of activities and events to a diverse audience of local, national and international audiences. The visitor experience includes access to the collections through tours and exhibitions, an award winning education programme and an inviting shop and café area.

PURPOSE OF POST
To assist in the café of the National Mining Museum Scotland, which will include; preparation of and serving food, creating menus, assisting with orders and stocktake. The post holder will be part of the front of house team and the role will be customer facing, which will require a high standard of customer service and engagement.

KEY RESPONSIBILITIES
1. Act as a front of house server for the café and in-house functions; includes preparing hot drinks and serving food.
2. Be customer focused at all times; approachable and quick to exceed expectations in fulfilling customer needs.
3. Ensure that customers receive a prompt and efficient service and expectations are met.
4. Ensure that food storage areas are maintained in accordance with the museum’s Food Safety Management System, Healthy and Safety and Environmental policies and procedures.
5. Adhere to the museum’s Food Hygiene, Health and Safety and Environmental policies.
6. Adhere to cash handling and the museum’s financial regulations.
7. Assist in the preparation and cooking of menu items as set out in the daily menu.
8. Assist with café stock taking when required.
9. Ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards.
10. Assist with food orders.
11. Cleaning duties including keeping café, serveries and kitchen clean and tidy at all times, in accordance with required standards.
12. Be a team player, assisting other team members when necessary.
13. Flexible working required and ability to work weekends.
14. Be aware of locking up and security procedures on site and other regulatory policies such as health and safety and fire regulations.
15. Be available for training updates on food hygiene standards and similar areas when required.

Visitor Experience Assistant

Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable experience. The role provides an opportunity to both gain experience of, and deliver, excellent customer service across our welcome point, retail, discovery experience and boat (seasonal March-October) activities. At times, you will be asked to help the wider team with café duties, so this role is never dull!

Principal duties

We are looking for enthusiastic people who enjoy proactively engaging with customers across a range of departments. You must have a desire to provide excellent customer care and a memorable experience, often in a fast-paced environment. You should have an interest in Scotland’s marine and coastal environment and environmental sustainability, although opportunities to learn more about this will be provided in the role.

General
• Welcome everyone to the Centre and provide information to them on what they can do when visiting and our wider charitable activities.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.
• Support our volunteer team who assist with various activities in the Centre.
• Work safely, observing all Health & Safety policies and procedures.

Discovery Experience: You will support visitors to get the most from the exhibits, interactives, and remote live cameras within our Discovery Experience, including giving information on local wildlife sightings and presentations to groups of visitors on a range of topics (training will be given).

Retail: You will assist at our Information and Retail counter ensuring that all displays and counters are appropriately stocked and presented, assisting with stock selection and management, and supporting customer sales at the till or online. This is the key point for providing general information to our customers.

Boats: you will support customers who wish to take one of our amazing wildlife boat trips by processing bookings, providing information on what they might see and managing any cancellations and refunds to customers.

Café: At peak times you will also support our café operations which will include taking and processing orders at the till, serving meals, clearing and cleaning tables and assisting in the dishwasher area.

Essential skills and experience

• Consistent delivery of a high-quality visitor experience
• Customer-focused attitude and experience
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic IT and maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Part Time Visitor Assistant and Evening Guide

Hours: Days available will range from 3 – 5 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Pay: £11.25 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for a Part Time Visitor Assistant & Evening Guide who is enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Assisting with queue management
Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required
– If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk for the attention of Colin Purnell, Visitor Experience Manager.

Closing date: 20th August 2023

No agencies please.

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