Part Time

VISITOR EXPERIENCE ASSISTANT
Job: Visitor Experience Assistant (part-time – 35 hours pw)
Salary: £20,751 (£11.36 per hour)
Benefits: Fantastic pension (26-30+%), 36 days holiday per year (incl public holidays), High Street discounts (and more!)
Hours: 35 per week | 5 days across 7
Location: National Museum of Rural Life, East Kilbride

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world!

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Responsibilities:
As Visitor Experience Assistant with National Museums Scotland you will:
• Promote and support a broad range of public programmes, exhibitions and events
• Proactively engage with visitors, answer a diverse range of questions and provide talks and tours
• Facilitate ticket selling, retail service and other business initiatives including encouraging visitor donations
• Drive the passenger trailer/tractor between the farm and the museum building
Requirements:
• An interest in history, agriculture, culture or science and technology
• Experience of working in a customer or visitor services role, with an ability to demonstrate a keen and genuine interest in working with the public
• Ability to demonstrate exceptional customer service standards through well-established and effective communication skills
• Driving License

Benefits:
• Civil service pension (26.6% employer contributions!)
• Generous Annual leave (36.5 days – rising to 41.5 days including public holidays)
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions!
• Exclusive discounts on both local and national High Street and online retailers!
• For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!

Hours: Part-Time and Full-Time hours available
Duration: Permanent
Pay: £11.50 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN).

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Facilities Officer to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries
– Exterior cleaning and weeding
– Basic maintenance/DIY tasks
– Caring for planters and hanging baskets
– Valeting, charging and driving company vehicles

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Life Assurance
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Bar aboard Fingal
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Facilities Officer to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson

Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Hours: Full or Part Time Roles Available. Flexible hours available to fit in with school drop-offs/pick-ups if required.
Duration: Permanent or Temporary Roles Available.
Pay: £11.50 per hour

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers
– The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.
– No professional cleaning experience required as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us by e-mail to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Purpose of the role

To assist the Head Chef in the day-to-day management of the Catering & Hospitality offer at Robert Burns Birthplace Museum to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the menu cycle/specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where-ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Salary Range: £11.35 (hourly rate), contract: part time weekday; 15-25 hours; flexible working considered (hours can be spread over 2-5 days if desired)

Dundee Science Centre is currently looking for outgoing, dynamic, confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups), either in-centre or via outreach, all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm to talk to people.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent FAO Caitlin to the address supplied.

Applications to be submitted by 5pm on Thursday 31st August 2023. Short listed candidates will be invited to interview on 8th September; no alternative dates are available so if you are not able to attend, please do not apply.