To assist the Head Chef and Food & Beverage Manager in the day-to-day management of the food and beverage experience at Newhailes. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.
Libraries and Museums at the University of St Andrews are looking for a Visitor Services Supervisor to oversee the day-to-day delivery of a five-star visitor experience at the Wardlaw Museum and Bell Pettigrew Museum of Natural History. The postholder will supervise a small team, ensuring the highest standards of enjoyment for visitors, developing retail sales and maintaining security and safety. They will play a central role in delivering our vision to reimagine what a museum can be through curiosity and conversation. The successful candidate will have customer service and retail experience, excellent interpersonal skills and an ability to supervise a team.
This is a part-time role consisting of 31 hours a week.
Full details can be found in the attached further particulars.
Our café has one of the best views in the town! Because of this, we welcome hundreds of people a week to our café and you’ll have a vitally important role to play. You’ll help the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly develop an understanding of all our products and ingredients and be able to promote the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.
Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within the competence of the post holder.
Skills and experience:
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.
Desirable skills:
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.
We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.
The Cook supports the preparation of the food on the menu for our daily service and occasional events.
Principal responsibilities
The main responsibilities of the Cook are:
i. Check the quality of ingredients and prepare these to use in cooking (chopping and peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.
Essential skills and experience:
• Organised with an ability to work effectively in what can be a fast-paced, high-volume business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).
Desirable skills and experience:
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.
Our Visitor Experience team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.
Principal responsibilities
We are looking for an enthusiastic person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.
i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a varied menu that meets our sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota preparation, stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day. Support recruitment and training needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the visitor experience team is deployed across teams to meet the customer demands across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xi. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.
Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.
Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.
An opportunity has arisen for a Driver/Skilled Labourer – Gardens to assist within our Gardens team (15 hours per week, fixed term contract, cover at weekends only) to provide seasonal cover/assistance over the Winter period – (contract expected to last to end of March 2024).
Full time equivalent salary – £21,785 – £23,134 per annum
Pro rata salary based on 15 hours per week: £8,714 – £9,254 per annum
The role:
To carry out, to completion, heavy plant/grounds maintenance related tasks to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (garden specific) in managing the maintenance of park gardens, including the nursery and landscape, enclosure areas, facilities and infrastructure owned by RZSS in line with the Gardens team’s procedures and ongoing site development plans in support of RZSS’ vision and mission. Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.
Some of the things you’ll do:
Work under the direction of more senior Gardeners to;
take the day to day lead on designated activities (garden specific) to assist with the daily maintenance of the site’s gardens and landscapes to agreed standards (e.g. keeping gardens, grounds and landscaping clean, in good state of repair and to agreed standards.
provide reactive labouring and driving tasks to agreed H&S and quality standards.
Assist with the co-ordination of a range of horticultural activities (e.g. maintaining appearance of grounds, up-keep of the lawns, pathways, entrances of site, leaf sweeping, weeding, grass cutting and sweeping the perimeters) that involve other sections and departments Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.
Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.
Assist in the ordering of supplies and services required for the team.
Ensure all pre-start check sheets are completed as required.
Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.
Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required
Conduct routine cleaning, inspection and maintenance of assigned small plant and vehicles, according to the agreed transport policy and best practice.
Recommend to your manager cost-effective opportunities to minimise the impact of your department and RZSS’ operations on the environment.
Provide supporting role to Events team regarding special event set up and taken down.
To take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk.
Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.
Perform other reasonable duties and projects as directed by your manager
What we’re looking for:
Relevant SVQ Level 1 qualification or equivalent qualifications or experience
Full driving licence.
Basic understanding of horticultural practice
Practical experience in the operation and use of heavy plant and equipment.
Significant experience of driving forklift vehicles
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please refer to the role profile for further information on essential/desirable requirements for the role
The Moray Society, parent body of Elgin Museum, is seeking a suitably qualified and experienced individual to develop a sound, sustainable financial base for Elgin Museum to fulfil its potential. The appointee will explore new and innovative sources of income through promotion of the Museum and engagement with new audiences and supporters. This is a new post to support and expand responsibilities previously carried out by volunteers.
The primary objective of the post is to improve the financial position of Elgin Museum in a sustainable manner.
We are looking for someone special who can bring a fresh and innovative approach to the funding of our Victorian museum, retaining all that is best in its current expression of heritage but fitting it for a new age, now with the additional challenge of adjusting to the post-Covid environment.
You should have experience of writing successful grant / funding applications or shaping creative pitches, with a passion for communicating a compelling case for support.
You will be responsible for ensuring a longer-term strategy for ongoing income for the Museum. It is expected this will involve promotion of the Museum and will require the development of innovative engagement with new sectors and the establishment of sponsor, grant or donor commitment (including through individual and corporate Moray Society membership). A key aspirational outcome is for the Development Officer to secure long-term funding to enable the appointment of a Full Time Manager/Curator and, ideally, a Part Time Learning/Outreach Officer.
An essential legacy is for the Museum’s management team to have a clear vision and strategy in place for future best practice, and a sustainable income model and staff resource.
Please visit our website for full details including how to apply.
This is a re-advertisement, previous applicants need not apply.
This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.
• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.
• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.
• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.
• You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Fyvie Castle (as per the Trust’s Housekeeping Procedures Manual), including the following:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste
This is a fantastic opportunity to work as part of our leadership team at the iconic Crathes Castle, Garden and Estate, which attracts hundreds of thousands of people from across the globe every year.
You will be responsible for the day-to-day catering operations at our popular Crathes Castle Café 1702 and catering outlets. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach, and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships, and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Crathes Castle stories, the work we do and what their money is funding
Hours: 3-5 days
Duration: Permanent
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN).
Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.
Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our Visitor Centre, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.
The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.
Company benefits include:
– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff
If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?
How to Apply:
Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:
Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
Interviews: TBC
No agencies please.
Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.
Operating the booking system to take and update reservations for the brewery tours and events.
Responding to email enquiries.
Taking payments, cash handling and daily income reconciliation.
Support the promotion of the Tennent’s Visitor Centre including representation at external events.
Hosting groups within our corporate meetings and events space.
Pouring drinks and ensuring bar operations are delivered efficiently within the
Tennent’s Visitor Centre and Molendinar bars.
Answering incoming phone calls, restocking, and looking after the shop.
Welcoming visitors to the centre.
Prepare and run different Spirit and Beer masterclasses.
To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.
Any other duties as reasonably required.
Skills & Experience
Previous bar experience is essential.
Second language in, Italian or German or French is desirable.
First class customer service experience and previous experience in service industry.
Self-motivated, pro-active, and willing to take responsibility for all TVC operations.
Confident, personable, and comfortable speaking in front of groups.
IT skills and experience in using booking systems, social media applications and email.