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Part Time

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE:

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The role is 5 days a week and may include occasional weekend working.

KEY RESPONSIBILITIES:

As directed by the Visitor Services Supervisor to carry out a wide range of collections care duties including:
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean and tidy.
 Assist with collection engagement, participating in public programmes as required, working with line manager and Regional Teams in order to promote access to collections and understanding of preventive conservation and collection care at Trust.
 Maintain up to date collections documentation to ensure Trust Collection Management systems are accurate.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
 To actively feedback visitor comments to develop and improve conservation and visitor experience.
 To assist with the set-up, stewarding and break-down of events in relation to collections.
 To ensure the site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager
 To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
 Assist with collections care at other cluster properties, if required.

Events Waiter

Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + tips

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Front of House Manager

Hours: 4 days per week and will include weekend working. Daily shifts will be from 8 – 10 hours per day (depending on season).
Duration: Permanent
Pay: £36,000 FTE

Company benefits include:

– 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which we would also match (so, 20% potential contribution to your pension)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard our luxury floating Fingal, (www.fingal.co.uk)
– Free car parking for staff
– Full training

Our Visitor Experience department is now looking for a Front of House Manager who is enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The ideal candidate will have a proven record of success leading a team in a customer experience focused company.

We are looking for someone who:

– Has proven leadership and operational experience
– Is a team player with a positive can-do attitude and a “here to help” personality
– Is happy to make a decision after weighing up the facts
– Cares passionately about the customer and the experience they receive
– Is a “doer” as well as a “thinker” with an eye for detail, strong organization, multi-tasking, and time management skills
– Is a good communicator and coach
– Has the drive to continually improve and wants to be the best
– Knows good people and how to get the best out of them
– Is proficient in basic computer functions necessary to operate in a Windows environment
– Has the ability to be flexible with work schedule, including weekends, variable shifts, and holidays

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and covering letter to recruitment@tryb.co.uk or postal applications to:

Robert Gill
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Friday 26th January 2024.

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Visitor Assistant and Evening Guide

Hours: Days available will range from 3 – 5 days per week and will include weekend working. Daily shifts will be from 5 – 8 hours per day.
Duration: Fixed Term (March – September)
Pay: £12.35 per hour

Company benefits include:

– 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for Visitor Assistant & Evening Guides who are enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Assisting with queue management
– Work as a guide at Britannia’s exclusive evening events and private tours (£42 per event)
– Any other Visitor Assistant duties as required

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 11th February 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Visitor Services Assistant – Weddings & Hospitality

We are looking for a self-motivated and organised individual, to manage and develop Haddo House wedding and corporate private hires business.

This role will ensure income opportunities are maximised in the context of consistently high standards of customer care and presentation.
Functions at Haddo House can range from intimate family dinners and tours to large corporate events and weddings for up to 250 guests. Every function requires the same level of planning and care, to deliver an outstanding product to our clients.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Haddo House continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Supervising teams which include members of other House departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Provide duty management cover for the main visitor attraction as and when necessary, as part of a team of duty managers. To ensure the overall visitor experience remains to the highest standard.
• Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Haddo House in its wider context.
• Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
• Maintaining and recording all communication pertaining to customer bookings, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
• Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the House.
• Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors.
• Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
• Demonstrating responsibility and accountability that all hospitality bookings are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
• Hospitality Management experience demonstrating organisational, time management and coordination skills
• Proven sales skills with the ability to achieve targets
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team worker with the ability to work constructively between different teams, and lead and motivate others
• Effective verbal and written communication skills combined with confidence in dealing with a wide range of customers
• Hardworking and willing to keep a flexible work pattern
• A willingness to work with and support other departments as and when the need arises
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Competent user of Microsoft Office products
• Hold a clean and current UK driving licence.
Desirable
• A formal qualification in Hospitality or Event Management, or relevant experience.
• Personal licence holder (or be willing to train)
• Current First aid certification (or be willing to train and use)
• Current food hygiene certification (or be willing to train)

Visitor Services Supervisor – Events

We are looking for a self-motivated and organised individual, to manage and develop Haddo House events and third party event business.

Haddo House has a strong connection to the performing arts, with a 250 seater theatre, along side the beautiful rooms within the House, lending itself to a variety of events.
Haddo is proud to be home to Haddo House Choral & Operatic Society, Haddo Arts and also Haddo Children’s Theatre.
Hosting everything from piano concerts to easter egg trails, there is scope to develop this programme of events further and the role of the events coordinator will be to manage the full lifecycle of event management – from initial planning to post-event evaluation, delivering events that run smoothly, meet our high standards, and engage our diverse audience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Developing and managing relationships of current arts groups, such that Haddo House continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Supervising teams which include members of other House departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Provide duty management cover for the main visitor attraction as and when necessary, as part of a team of duty managers. To ensure the overall visitor experience remains to the highest standard.
• Developing and managing the events business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Haddo House in its wider context.
• Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
• Maintaining and recording all communication pertaining to customer bookings, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
• Working with the senior team to manage equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the House.
• Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors.
• Coordinating, supervising and personally participating in the delivery and staffing of events with the advice and support of the Visitor Services Manager and other team members.
• Demonstrating responsibility and accountability that all event bookings are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.

Visitor Services Assistant – Marketing & Communications

JOB PURPOSE
To provide operational and administrative support to the Balmacara Estate team in relation to visitor services, community engagement, marketing and external communications, and day-to-day administration tasks to help deliver the business plan for the property’s portfolio.
Overall, this will be in pursuit of the following outcomes for, and with, the natural and cultural heritage cared for by National Trust for Scotland:

• Visitors Services: Enable more people to experience more heritage more often, get more out of it & put more back into it.
• Our Voice: Coordinate external communications to promote the purpose and work of the Trust at the Balmacara portfolio of properties.
• Communities: Work with communities living on or close to our land, or with an interest in our land, so that they collaborate with us to help achieve our natural and cultural heritage outcomes.
• Day-to-day Operations and Administration: Support other property staff in delivery of the annual work plan and safe, efficient administration of the estate.

SCOPE OF JOB
 Flexible working is required from time-to-time although four hours per day for five days per week would be preferred. Limited on-call point of contact cover on a flexible rota basis will be required.
 The post will provide support for the management of tenancies, contractors and visitor facilities and services, and may occasionally include supervision of volunteer individuals.
 The post-holder will have regular interaction with members of the public of all ages and abilities.
 The post-holder will have frequent interaction with suppliers, contractors, and tenants.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by supporting on a daily basis, the work of others such as colleagues, volunteers and contractors:
• Visitor Services.
o Support for the day-to-day management of the Trust’s three holiday cottages (Craggan Cottage, Ferry Cottage & Beaton’s Croft House) and supporting the House-keeping staff in undertaking their duties.
o Support the management of the Steadings Gallery, including liaison with exhibitors, marketing, building business, etc.
o Support the management of the unstaffed visitor centre at Plockton, checking leaflet stocks, keeping them clean and safe.
o Provision of information to visitors to encourage more visitors and help people get more out of their engagement with natural and cultural heritage and give more back to it, including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
• External Communications & Marketing
o Coordination of day-to-day social media and external communications using the correct and appropriate branded materials/resources and following any Trust-specific Marketing and Communications related policies and guidance.
o Support property-based provision of visitor management/marketing material/activity, e.g. posters, flyers, signage, etc.
o Administration support for the delivery of a bespoke outdoor activities programme for the Trust across Wester Ross for introduction on a trial basis in 2023.
• Community engagement.
o Provide a first point of contact at the Balmacara Estate Office for local stakeholders, neighbouring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
• Other responsibilities specific to the role.
o Provide day-to-day admin support for the property as required.
o Act as On-Call Point of Contact for the holiday cottages and the property generally on a Rota basis.
o Provide support for other property staff in relation to maintenance of the Safe System of Work and compliance records.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of retail, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events, and duty management they are very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Visitor Centre and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants and volunteers

• Duty Management and oversight/maintenance of the exhibition space and property.
• Ticketing.
• Membership sales (to targets) and general customer service (individuals, education visits, other groups).
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and monument).
• Ensure the property social media is managed to generate interest, engagement and help drive visitors.
• Delivery of public tours and schools programme.
• Support the informal learning and community engagement / outreach activity.
• Housekeeping, maintenance and safety and security of the Property and grounds.

• Health & Safety procedures, emergency procedures, and environmental procedures.
• Liaising with contractors on projects and works on site.
• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property.
• Public engagement on site whilst carrying out duties.
• Hosting of talks and walks and exclusive groups.

Governors (Trustees)

Vacancies for Governors (Trustees)
The Library of Innerpeffray is a very special place at the heart of Strathearn, Perthshire. Scotland’s first public lending library, Innerpeffray has welcomed visitors for over 340 years. Today, it is a historic library, museum, and an award winning tourist attraction.
The Library is looking for individuals to join our active Board of Governors (Trustees) working to develop the Library’s role locally and nationally.
Whilst an interest and enthusiasm for the work of the Library is essential, we specifically welcome applications from those who can help us extend our skills in education and learning, IT, historic buildings and horticulture, or fundraising and philanthropy.
The Library of Innerpeffray is a Scottish Charity SC013843

Guide (Seasonal)

Easter bank holidays then July to August 2024

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2024 season.

Working as a Guide, you will be enthusiastic with a keen interest in Scottish history and ideally a good understanding of art. You must have exceptional standards of customer service and communication skills, and an ability to talk to groups of all ages. Your role will be hosting Castle tours and assisting in the day-to-day operations of this unique tourist attraction. If you have a positive attitude and great people skills, we want to hear from you!

• Are you confident and enthusiastic in leading groups?
• Can you demonstrate a flexible approach to work?
• Are you skilled in communicating with the public and passionate about Scottish history?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 9 February 2024.

Please view our privacy policy at https://blht.org/privacy/

The Buccleuch Living Heritage Trust Registered Charity No.SC014915. Registered in Scotland Company No.SC377083.
Registered Office 1 Rutland Court, Edinburgh, EH3 8EY.

Catering Team Leader (Seasonal)

19 February to 31 October 2024

We are looking for a professional and experienced cook to assist our Catering Supervisor in leading our catering team during the 2024 season.

As well as carrying out food preparation and baking, you will help with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our cabin and tearoom. You will assist with day to day customer facing operations such as serving and making coffee. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary, but is expected to be a minimum of 16 hours per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 January.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Accountant (Maternity Cover)

Role: Accountant
Location: The Glenturret Distillery (Crieff) / Hybrid
Hours: Part-Time – 28 hours per week
Contract type: 12 month fixed term (maternity cover)

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location.
This is a unique luxury Scottish brand, with the hospitality business comprising of the One MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of the Accountant is to maintain accurate financial records and work with other departments to meet financial objectives, and meet all deliverables in a timely manner.

You will report to the Financial Controller and will be required to effectively coordinate all aspects of month end reporting, including reconciliations and financial statement analytical review. You will be responsible for review of gross margins across all departments in the business, and work with stakeholders to understand their impact on the overall company financials.

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you:
The position requires strong organisational and communication skills, and a hard working and highly motivated individual.

You have previous work experience in an accountancy-based role, working with a team to meet monthly, quarterly and yearly deliverables. The ideal candidate will have obtained their AAT Diploma/Graduate Degree in a related field. The role is also suitable for a part-qualified or newly qualified chartered accountant looking for their first role in industry.

You’re passionate about your work and have a key eye for detail. You will have the confidence to analyse financial information independently and challenge any issues with your team.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
A full job description is available on request.
Closing date for applications is Monday 22nd January 2024.

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