Part Time

OVERVIEW OF THE POST

To undertake a range of domestic and auxiliary duties keeping Almond Valley Heritage Centre clean and tidy. Working effectively as part of a cleaning team, with responsibility for cleaning and maintaining both public and private areas to a consistently high standard in contribution to the overall visitor/site experience.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated cleaning team is made up of three cleaners, who work in shifts to ensure the cleanliness of the site.

SCOPE OF DUTIES

Cleaning Tasks
• Perform a full clean of the Museum, Office, Tearoom, Toilets, Soft Play and other indoor areas at the end of the night in preparation for the next day.
• Sweep, Mop and Vacuum/Polish all the floors.
• Wiped down/Dust all surfaces.
• Remove waste bins, pick up rubbish.

Site and Personal Presentation
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Report all instances of damage and wear and tear issues promptly to the Operations Manager
• Working harmony with all other departments

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• To comply with necessary Health and Safety guides and procedures

General
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant within the Transport team.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to drive and operate the courtesy shuttle bus that provides visitor transport to the entrance level of The National Wallace Monument. Other responsibilities will also include general, light maintenance duties in and around the grounds of the visitor attraction as and when it is required.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence and be able to provide the relevant category of vehicles that they are entitled to drive. Driving experience in a similar position is desirable.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction. The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Geilston Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotlands’ Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner
– answering visitors’ queries about the site, education facilities and the local area;
– housekeeping duties
– assisting in the day to day running of a small catering offer
– providing information about the site, its history, contents, offers and merchandise;
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.

To maintain excellent standards of site and personal presentation at all times –

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emtyping waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
– ensuring site is ready to open and welcome visitors by the set opening time;
– wearing correct uniform, name badges, or PPE as required;
– reporting all instances of damage and wear and tear issues promptly to your line manager;
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
– to work towards and achieve weekly membership and visitor data targets
Financial Responsibilities –

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

PITMEDDEN GARDEN
Pitmedden Garden is a popular visitor attraction for tourists and locals alike.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

Haddo House

Haddo House is located around 5 miles from the village of Tarves, set within extensive country park, it is a magnificent example of a Scottish stately home in the Palladian style. The elegant and luxurious interior are home to an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles

An exciting opportunity to be a part of the on-going development of the Haddo House terrace gardens. The gardens are a vibrant and exciting garden to work within.

Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art. We are seeking a suitably skilled and motivated individual to join us to continue its reputation and extend its interest to all visitors.

Outside the terrace garden, there are a series of informal lawns and landscape trees which lead the visitor in to the wider designed landscape and join with the Country Park and the impressive Scots Mile.

This regionally significant House and the wider country park welcome over 200,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential.

JOB PURPOSE

Under the direction of the First gardener in the first instance but reporting to the Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Grass-cutting, strimming, hedge-cutting and raking/collection
b. Cutting of lawn edges
c. Hand-weeding of beds and borders
d. Weeding, watering and feeding
e. Planting out ( under direction of staff)
f. Application of mulches

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.

5. Working with the full time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

CONTEXT

Renowned for its peaceful atmosphere, Malleny is the place to come for quiet contemplation in beautiful surroundings. The garden is a haven for plant lovers thanks to a large variety of colourful and fragrant flowers and shrubs. Malleny holds 150 varieties of rose, including a heritage collection of shrub roses.

JOB PURPOSE

Under direction of Head Gardener, working primarily at Malleny Garden within walled garden and woodland setting to enhance the visitor enjoyment of the environment. There will be occasional joining up with the wider Edinburgh gardening team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Assisting with horticultural duties to deliver the optimum aesthetic standards expected with the safety and enjoyment of all who use the site paramount. Activities include:
 Grass Cutting, strimming, hedge-cutting and the raking up or collections afterwards.
 Cutting of lawn edges.
 Hand weeding of borders.
 Pruning wall plants, those in borders and elsewhere.
 Planting out (under direction of Head Gardener.)
 Application of mulches.

Assisting with general property maintenance. Activities include:
 Litter picking.
 Maintaining paths
 Use of bonfire to dispose of unhealthy plant material.

Assisting as required with the general enjoyment of the walled garden and surrounding woodland by:
 Responding to general visitor enquiries.
 Answering basic horticultural enquiries from visitors.
 Assisting at events held at both properties.

Ensuring compliance with The Trust’s Health, Safety and Environmental policies and procedures to ensure safety of staff, volunteers and visitors and where practicable, sustainable horticulture.

Working with volunteers to ensure they deliver required outcomes to the appropriate standard, and ensure they benefit from their volunteering.

CONTEXT

This hillside plant haven offers a sanctuary of tranquillity and a year-round feast for the senses. It is home to colourful borders and a heady mix of scents, including roses, honeysuckle and herbs.
The garden is split into two main areas, with sloping lawns and borders at the top of the hill and the wilder woodland and ponds below.

JOB PURPOSE

Under direction of Head Gardener, working primarily at Inveresk Garden within the formal garden, wild meadow and woodland setting to enhance the visitor enjoyment of the environment. There will be occasional joining up with the wider Edinburgh gardening team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Assisting with horticultural duties to deliver the optimum aesthetic standards expected with the safety and enjoyment of all who use the site paramount. Activities include:
 Grass Cutting, strimming, hedge-cutting and the raking up or collections afterwards.
 Cutting of lawn edges.
 Hand weeding of borders.
 Pruning wall plants, those in borders and elsewhere.
 Planting out (under direction of Head Gardener.)
 Application of mulches.

Assisting with general property maintenance. Activities include:
 Litter picking.
 Maintaining paths
 Use of bonfire to dispose of unhealthy plant material.

Assisting as required with the general enjoyment of the walled garden and surrounding woodland by:
 Responding to general visitor enquiries.
 Answering basic horticultural enquiries from visitors.
 Assisting at events held at both properties.

Ensuring compliance with The Trust’s Health, Safety and Environmental policies and procedures to ensure safety of staff, volunteers and visitors and where practicable, sustainable horticulture.

Working with volunteers to ensure they deliver required outcomes to the appropriate standard, and ensure they benefit from their volunteering.