Full Time

Visitor Services Manager

JOB PURPOSE

You will be responsible for the operation of Falkland Palace. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, events and admissions and liaise with colleagues responsible for collections care, estates management and gardens. Promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Falkland Palace – currently including visitor experience, events, admissions and retail.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs
 Managing the promotion and administration of visitor experience and events together with property VSS’s
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
 To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
 Adhering to the sale of alcohol legislation, being a Premises Manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

Essential
 NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience.
 Ability to work ‘hands-on’ – including in the kitchen/retail and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
 Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
 Current driving licence.

Desired
 IOSHH managing safely.

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.

Skills, Experience & Knowledge
Essential
 Have direct experience of managing multi-strand visitor/commercial services in a hospitality, heritage or tourist-attraction context.
 Possess excellent communication skills (written and oral).
 Computer literacy with excellent ability on MS software.
 Excellent leadership and influencing skills.
 Excellent understanding of report writing and financial management.
 Well developed time management and organisation skills.
 Experience in using social media to promote events.

Desirable
 Management of volunteers
 Current First Aid certification (or willingness to train and use)

DIMENSIONS AND SCOPE OF JOB

People Management
 Direct line management of all staff and responsible for volunteering on site.
 Provision of full facilities welcoming about 50,000 visitors per annum. To include clean and safe visitor facilities, retail, excellent customer care, First Aid cover, ticketing and recruitment.
 Working closely with specialist Trust staff (e.g. in finance, commercial, buildings maintenance, conservation, marketing, health & safety, human resources, learning services) based at central support or other bases to ensure Trust policies and standards are implemented.
 Will work occasionally with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments.
 Will have regular (daily) interaction with members of the public of all ages and abilities.
 Will have frequent interaction with suppliers and contractors, including procurement and appropriate selection according to Trust requirements (e.g. insurance levels).
 Developing and maintaining sound relationships with local stakeholders.
 Occasional leading and participating in multi-disciplinary project teams consisting of in-house staff and external consultants/contractors.
 Attending meetings, training and updates such as the Cluster Lead meetings, budget meetings and keep professionally informed.

Finance Management

 Work within an approved budget for approximately £400k income and £550k expenditure annually.
 Will be a frequent user of the Trust’s computerised purchasing and weekly reporting systems.
 May be a Project Manager, adhering to the Trust’s Project Management processes.
 Weekly banking and adherence to the Trust’s Cash Handling Procedures.

Place in organisational structure:

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

HR Assistant

Full-time, Permanent
Salary £23,771 – £24,825 per annum (Band 7)
Plus generous benefits package
Hybrid / flexible working

ABOUT THE ROLE

Are you a people person with a talent for analytics and systems? We are looking for an HR Assistant to help us deliver an engaging colleague experience ensuring NGS is a great place to work for all.

If you thrive working in a team and have proven experience in a similar HR operational role, with excellent IT and communication skills, we want to hear from you.

As the HR Assistant you will provide admin support for a wide range of colleague life cycle processes with a focus on general enquiries and our monthly HR payroll process. You will work closely with our enthusiastic and dedicated HR colleagues to create a culture of continuous improvement and embrace the values and objectives of the organisation.

There is plenty of opportunity to learn new skills and develop in this role. 

THE DIFFERENCE YOU’LL MAKE

In all that you do, you’ll support the HR team to achieve the aims of our people strategy delivering an engaging colleague experience for all. Reporting to the HR Officer your responsibilities will include but not be limited to:

Effective management of the HR team mailbox. You will be asked to respond in a professional and timely manner to varied internal colleague and external stakeholder enquires. Using your judgement to escalate more complex requests across the HR team.

Supporting the monthly HR payroll process through the accurate and timely entry of all permanent and ad hoc colleague changes to the HR system ensuring strict monthly deadlines are met.

Processing of overtime and allowance information to ensure colleagues are paid accurately and on time. 

Admin support including correspondence, system entry and paperwork issue for a variety of colleague lifecycle processes including:

Colleague terms and conditions amendments

Flexible working requests

Offboarding

Colleague background compliance checks

Working with colleagues to support the launch and roll out of the new HR self-service software.

Supporting HR colleagues at employee relations meetings including coordination of meetings and administration support (minute taking, correspondence, etc). 

Working closely and flexibly with HR colleagues to support ad hoc duties and projects to create a culture of continuous improvement and embrace the values and objectives of the organisation.

WHO WE ARE LOOKING FOR

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Strong proven experience as an HR Assistant or another HR relevant role, preferably with a systems and/or payroll focus.

Analytical with a high level of accuracy, attention to detail and numerical ability.

Team player with ability to work collaboratively.

Excellent knowledge of Microsoft Office products, including MS Teams.

Confident MS Excel skills including Formulas, VLookUp, and Pivot Tables.

First class communication skills both written and verbal.

Strong admin and organisational skills with a methodical approach to work including effective prioritising of tasks and working to strict deadlines.

A drive to continuously improve processes and procedures.

Ability to review and interpret information from a range of sources to effectively respond to queries. 

Ability to show diplomacy and tact whilst being discreet and maintaining confidentiality.

Flexible and adaptable to change.

Desirable

Human Resource Management Degree or equivalent experience / CIPD Qualified.

Experience of working with HR and/or payroll systems.

Experience of note taking for any colleague meetings including disciplinaries.

Activity Centre Team Member

Conifox is a family-owned business in Kirkliston. We operate a large fun-filled outdoor Adventure Park and a newly completed brilliant indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony, and a 400 seater café.

As a member of the Activity Team, you will have to have boundless amounts of energy in this customer facing role. Making sure all of our guests have a warm welcome and are well supervised whilst playing in any of our play areas and in the Adventure Park.

Brand Homes Distillery Experience Manager (Rosebank)

Brand Homes Distillery Experience Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore delighted to now welcome applications for our brand new Distillery Experience Manager (Rosebank) role.

This is a unique opportunity given this is a brand new visitor attraction, whereby the successful candidate will play a key role in establishing and bringing the vision for our brand home to life, whilst supporting with the operational preparation and milestones as we countdown to the opening date, ensuring we are able to truly able to delight and inspire our visitors when the doors open.

Reporting to our Brand Homes Manager (Rosebank), the role holder will be part of the sites management team and be responsible for leading the Duty Managers and Distillery Ambassadors, with overall accountability for the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has true passion and is dedicated to providing an exceptional visitor experience in a warm and friendly environment.

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have extensive operational and people management experience, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential.

We are looking for someone with a charismatic, warm and engaging personality, who is able to build and inspire a successful team of individuals, establishing a warm and friendly culture, whilst using their own creative flair to support in the development of our tour programme which will delight our visitors. An effective communicator who can build strong relationships, with an ability to influence and someone who can support their team through change. Coaching and developing their team and leading by example to deliver exceptional customer service is essential, along with analysing data and solid commercial awareness.

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Brand Homes Retail & Admissions Manager (Edinburgh Gin)

Brand Homes Retail & Admissions Manager (Edinburgh Gin) Opportunity!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

At present we have a dedicated Edinburgh Gin retail store on Hanover Street, Edinburgh, with our visitor centre close by, on Rutland Place, which also holds a small retail area. However, through our expansion plans with our new distillery and visitor attraction which is set to open on Market Street in early 2024, we are looking to further refine our retail, merchandising and ticketing offering, and are therefore looking to appoint a brand new role of Retail and Admissions Manager (Edinburgh Gin) which will report into our Brand Homes Manager (Edinburgh Gin).

The role holder will specialise in retail, merchandising, secondary brand-led product development and procurement, and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through the admissions and retail journey. Setting high standards of customer service and retail to ensure that we deliver on brand’ experiences to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the gin and spirits industry would be advantageous. We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of using these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the retail, merchandising and ticketing.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Assistant Experience and Events Manager

Location: Dalwhinnie Visitor Centre

Type: Permanent, Full-time

Closing date: 26th March 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Commercial Events Coordinator

Commercial Events Co-ordinator
£33,908 per annum
36 hours per week (5 out of 7 days)
Permanent

We are seeking a dynamic and results driven individual to establish an inclusive, diverse and sustainable commercial events programme across the organisation that will continue to generate income for Culture Perth and Kinross. Working as part of the Commercial Services Team, the Commercial Events Co-ordinator will also be responsible for maximising sales of commercial venue hire spaces across Perth Museum, Perth Art Gallery, and AK Bell library, meeting commercial income targets and delivering an exceptional standard of service to all clients.

Culture Perth and Kinross is a charitable trust running museums, galleries, libraries, and archives across Perth and Kinross. This is an exciting time for the organisation; the former Perth Museum and Art Gallery is due to relaunch as Perth Art Gallery this year, and the new Perth Museum will open in 2024.

If you believe you have what it takes to help us achieve success, then please email jobs@culturepk.org.uk for an application form.

Closing date for applications is 5pm on Sunday 19 March 2023.
Please note interviews will take place on Tuesday 28 March 2023.

Distillery Ambassador (Edinburgh Gin)

Distillery Ambassador Opportunities!

We currently have an exciting opportunity for a fun, energetic and enthusiastic individual to join our family as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Communications Officer

1 x Full time (37 hours), Permanent
1 x Part time (30 hours), Permanent
Salary £31,307 – £34,277 per annum pro rata (Band 5)
Plus generous benefits package 
Hybrid working 

ABOUT THE ROLE

Can you help us to connect more people with Scotland’s world-class collection of art and the stories behind them? This is an exciting opportunity to be part of an organisation that is striving to make art work for everyone.

If you are an experienced communicator with a passion for storytelling and skilled at creating engaging copy and building relationships with internal and external stakeholders, we would love to hear from you.

You will be a key part of the Marketing and Communications team, working with the External Communications Manager to communicate with visitors and potential visitors, to promote and publicise gallery activity. The remit covers the whole range of NGS activities including our permanent collection, exhibitions, learning and engagement programmes, publications, curatorial research, conservation work and events.

This is undertaken in partnership with many external agencies and by collaborating with colleagues across the organisation. The team has close links with audiences, the collections, exhibitions, marketing, digital and publications.

THE DIFFERENCE YOU’LL MAKE

To promote and publicise the Galleries in an effective and creative way you must:

Gain a full understanding of the Galleries’ audience.

Gain a sound knowledge of the collections, exhibition schedules and other projects and activities which may be of interest to Gallery visitors.

Be able to communicate with the media at all levels, establishing a wide range of media contacts, from specialist publications to tabloids and building relationships with journalists.

Your duties will also include:

Planning and implementing media campaigns.

Writing engaging copy for press releases and online.

Identifying news stories and pitching interviews, features, and photo-opportunities.

Organising press views, photocalls and events.

Responding to press enquiries by email, telephone, and social media.

Providing regular reporting on media activities.

Responding to crisis situations or issues arising in the media and on social media, that might impact negatively on NGS reputation.

Drafting award submissions.

WHO WE ARE LOOKING FOR

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

An appreciation for art would be beneficial, but it’s not essential. However, you must be creative and proactive with a proven track record of generating media coverage.

Excellent written and verbal communication skills with ability to write and edit audience-focused texts and content.

Strong organisational skills with experience of pro-actively delivering ideas, content, and projects on time.

Ability to communicate and work well with other people across departments and as part of a team.

Ability to remain calm under pressure and to work using your own initiative.

Experience of working to tight deadlines.

The following knowledge and experience would also be desirable:

Educated to degree level or equivalent.

Understanding of the museums and galleries sector.

Visual arts understanding.

Knowledge of copyright.

Familiarity with Gaelic language.

Brand Homes Distillery Experience Manager (Rosebank)

Brand Homes Distillery Experience Manager (Rosebank) Opportunity!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history

Path Worker

JOB PURPOSE
To contribute to keeping the National Trust for Scotland’s (NTS) upland path network at high standards of maintenance and design in order to protect natural heritage and enable people to have a great experience when they choose to visit the upland Properties for which we care.

Overall, this will be in pursuit of the National Trust for Scotland’s vision and strategic objectives:

Vision: Scotland’s heritage will be valued by everyone and protected now and for future generations.
Objectives:
• Protect: To protect and care for Scotland’s heritage.
• Experience: To provide opportunities for everyone to experience and value Scotland’s heritage.
• Promote: To promote the benefits of heritage.
• Support: To create an efficient sustainable business which supports our conservation needs.

For this job in particular, this means:
Working as part of the Path Team is a national role across the Trust’s upland properties including but not limited to Glencoe, Ben Lawers, Ben Lomond, Torridon, Kintail, Goatfell and Mar Lodge Estate National Nature Reserve. To maintain the Trust’s upland path network through targeted restoration and maintenance tasks. Under the day-to-day direction of the path team leader and in liaison with others as necessary, the work will include clearing drains, re-surfacing works, repairs to damaged stonework and all aspects of upland path construction and maintenance works.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The key purpose of the job is to ensure that all upland paths are maintained to a high standard through maintenance, repair, and construction of upland paths to industry standards while being conscientious about conservation, the environment, visitors, and your surroundings.

The Path Worker will be responsible for and aware of their own health and safety and that of the team, volunteers, contractors, and visitors. They will assist in developing a culture of safe working, as well as contributing to the overall conservation and development of the Trust’s Properties and their enjoyment by visitors and supporters. The Path Worker will feed into publicity and fundraising campaigns and help promote the Footpath Fund whenever possible. They will also participate in and contribute to the smooth running of the team both on site and in accommodation when working away.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential – Full driving licence.

Desirable:
• SQA level 2 in environmental conservation or higher.
• Mountain leader certification.

Skills, Experience and Knowledge
Essential –
• Path Work across a range of types of upland and/or remote country landscapes.
• Interpersonal communication skills including a personable manner with the public.
• Working and living for periods in a small team

Desirable
• Previous experience working in an upland / countryside path team.
• Navigation and mountain awareness skills – mountain leader experience.
• Background in environmental conservation work, particularly in Scotland.
• Knowledge of GIS systems or digital mapping.

DIMENSIONS AND SCOPE OF JOB

Footpath work involves a mixture of repair/maintenance/improvements at the Trust’s upland properties which are often in remote upland/mountain locations where vehicular access is not possible (or appropriate for conservation reasons). Occasionally, materials and equipment may be dropped-in by helicopter, but the team generally “walks in” (and out) with the tools/equipment it needs, often over several miles As part of the Trust’s approach to path repair/maintenance, the team sources materials locally, manually moving stone/gravel/turfs from areas adjacent to the path to be repaired/maintained, and into position to make the path feel as “natural” and “in keeping” with its natural surroundings as possible. The work is strenuous and takes place in all weathers (unless conditions make it unsafe to do so).

The 4-person team is based in Glencoe, (or at least the work’s truck is) but usually spends several consecutive days/nights per week at other properties, so as well as working together the team regularly lives together in basic shared accommodation. Occasionally the team will work with contractors and volunteer groups.

A typical working week might involve:
• Team departs from Glencoe at 8am Monday morning, (depending where you live will determine if you have to make your own way to site or meet at Glencoe) drive to property, walk tools in to site and begin work, gather stone, dig out path tray, cutting turf etc. (lunch and refreshments are all taken on site and are the responsibility of the individual to prepare).
• Team returns to accommodation at or near the property, often in self-catering accommodation, for 6pm where the team are “off duty”. Evening meals are the responsibility of the individuals to prepare / obtain. Allowance for expenses is given by NTS.
• Tuesday – 8 till 6 on site and return to nearby accommodation.
• Wednesday 8 till 6 on site and return to nearby accommodation.
• Thursday work on site until approximately 3pm, secure site then returns to vehicle and drive back to Glencoe for 6pm. Clean up and packing on the Wednesday night to free up the accommodation by 8am Thursday morning.

This is a typical pattern only, the work will vary, e.g.: there may be some weeks when training or attendance at central Trust meetings mean few or no days on the hill during the week.

Scale
National across l the Trust’s upland and remote Properties. There are 460km of path in the Trust’s upland network and the Path Worker will experience every meter at some stage in their career with the Trust.

People Management
 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members.
 Regular interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with property staff and external organizations.
 You will be expected to assist and feature in NTS publicity and fund-raising initiatives.

Finance Management
• Not a budget-holder but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment and resources. And fill in expense claims accurately.

Tools/Equipment/Systems
• Frequent user of driven vehicles such as team vehicle.
• Infrequent user of ‘powered’ tools such as power barrow.
• Frequent user of hand-tools such as spades, mattocks, pinch bars, winch, sledge and dyking hammers.
• Regular user of IT (CoreHR people’s system)

Example key performance indicators and targets
• Ability to keep up with the team once trained.
• All work carried out to industry standard and passed by competent path manager.
• Weekly targets set by team leader, for example: clear XX path drains, repair XX features and build XX meters of path.
• Yearly targets set by Path Manager, for example: maintain Glencoe paths XX to XX to a high standard by the end of the year, these will be discussed in detail during the probationary period.

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