Full Time

Visitor Services Assistant – Engagement

JOB PURPOSE

As a front-line member of the Engagement team your job is give an amazing welcome and tell the stories of the Culloden Cluster sites. This includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. You will be working in the gallery delivering handling workshops, delivering daily tours in the peak season, costumed presentations and facilitating school and military programmes as well as supporting in other departments.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Degree in relevant subject, or equivalent practical experience
 Driving License, valid for driving within the UK
Desirable
 First Aid certificate
 Retail and or Café experience

Experience
Essential
 Excellent communication skills and interpersonal skills
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Demonstrable time management skills and the ability to prioritise
 Ability to be proactive and to take the initiative.
 Public speaking skills
Desirable
 Relevant experience in museum, tourism, hospitality, or equivalent sector
 Understanding of varied approaches to learning
 Understanding of the needs of learners of all ages, abilities and interests
 Cash handling experience

DIMENSIONS AND SCOPE OF JOB

People Management
 The Engagement team consists of a Visitor Services Manager (Engagement) and a Visitor Services Supervisor (Engagement); there are no line management responsibilities for this role but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis
Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Manager (Engagement).
Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)
Workplace context
 This role is shared across the Culloden cluster the post holder is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is essential.
 Culloden Battlefield Visitor Centre includes the visitor centre, Leanach cottage and the battlefield itself. This role includes delivering guided tours outdoors in a variety of weather conditions.
 Abertarff House is the oldest house in Inverness and the role will require the post holder to work across departments
Example key performance indicators and targets
 This role will be involved in the recording of accurate visitor statistics for the Engagement team.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Front of House – Hospitality

Conifox

Conifox is a family-owned business situated on the outskirts of Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great space for families to enjoy, with picnic benches, BBQ, and lots of fun activities to explore, from crazy foot-golf to go-carts, bouncing pillow to sandpit. There is something for everyone to experience. The Activity Centre boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

There are facilities for large-scale events, which can cater for up to 4000 visitors. Complete with this £2million investment, Conifox is set to become a destination venue for events and recreational activities both locally and across Scotland.

As a Conifox Team Member, you’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst visiting our facilities.

Role Summary

As a hospitality supervisor at Conifox, you will be responsible for the daily operations of food and drink service to customers within the restaurant, activity centre café and social/corporate events. You will oversee all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Duties and Responsibilities:

Be a key member of the hospitality team and deliver top-class customer service consistently.
To ensure that the front of house areas are clean, tidy, and attractive during opening times.
Ensure stock levels are correct and adhered to.
To ensure that all deliveries are checked and put away promptly and correctly
To ensure waste is kept to a minimum during beverage production
Be pro-active at all times and use initiative, to solve any problems that may arise.

Qualifications and Skills

Excellent customer service skills, with the ability to work as part of a team within a public facing environment
Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and our policies and procedures.
Be a great communicator and have the skill to liaise with a wide range of team members and customers.
Flexible can-do attitude with an approachable and enthusiastic manner.
Ability to remain calm during peak times and ensure excellent customer service is delivered.
Ability to work under pressure whilst maintaining a positive attitude
Applicants must be over the age of 16.

Distillery Operator (Glengoyne)

Distillery Operator Opportunity!

We are Glengoyne. Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make all of the magic happen!

We currently have an exciting opportunity for an experienced Distillery Operator to join our established, hardworking team at the Glengoyne Distillery. We’re looking for someone who shares our passion for whisky and love for the industry, a professional with a positive attitude and good work ethic.

As Distillery Operator you will be responsible for ensuring we continue to produce high quality liquid in the ‘Glengoyne Way’, whilst meeting production targets and maintaining the distillation process and equipment to maximise performance, ensuring full compliance with all legal requirements and company standards. As a true ambassador of Glengoyne you will represent our brand at all times and will occasionally be required to interact with visitors, customers and other external parties, such as contractors, who attend to the distillery.

For this role, we are ideally looking for someone with previous experience in a similar role within the whisky and/or spirits industry however, we will also consider candidates who have relevant skills and experience from another industry. The successful candidate will be a strong team player, working collaboratively with their colleagues to achieve common goals, whilst also having the ability to work independently, using their own initiative and making suggestions to improve the process. It is requirement that applicants hold a full clean UK driving licence and previous fork lift truck experience would be advantageous although not essential. Part of the role will involve the administration of documentation therefore candidates must be computer literate and have experience using Excel. An understanding of all statutory and company regulations relating to health, safety, HMRC and environmental issues is also desirable.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the shift working pattern and the flexibility needed, it is a requirement for applicants to live within commuting distance to the distillery and have access to their own transport given the remote location and the hours worked. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Estates Business Support Manager

Full-time, Permanent

Salary £34,980 – £38,321 per annum (Band 5a)

Plus generous benefits package, hybrid / flexible working

Are you an experienced Facilities Management Helpdesk Manager seeking a new challenge? This is a great time to join our enthusiastic and dedicated Estates team as we complete the implementation our new CAFM System (Concerto), and you will work closely with your colleagues to fully embed this.

Your duties will include modernising existing Estates information and data management, implementing new processes, methodologies, and software systems to streamline working practices in the tracking, monitoring, and reporting of all Estates activities (e.g. planned maintenance, response maintenance, projects, and asset information management).

You will develop new business processes to rationalise and digitalise activities, working with other stakeholders (operations, events, public programme planning, finance, etc.) to ensure integrated processes are agreed and rolled out for effective ways of working.

The closing date for completed applications is 12 noon on Tuesday, 28 March 2023

Exhibitions Assistant

Exhibitions Assistant
£27,973 – £30,999 per annum
36 hours per week
Permanent

Culture Perth and Kinross is looking to appoint an Exhibitions Assistant with good technical skills required to support the Exhibitions team develop and deliver a range of temporary exhibitions at Perth Art Gallery and Perth Museum in line with Culture Perth and Kinross’ public programme and strategic objectives.

Culture Perth and Kinross is a charitable trust running museums, galleries, libraries, and archives across Perth and Kinross. This is an exciting time for the organisation; the former Perth Museum and Art Gallery is due to relaunch as Perth Art Gallery this year, and the new Perth Museum will open in 2024.

If you believe you have what it takes to help us achieve success, then please email jobs@culturepk.org.uk for an application form.

Closing date for applications is 12 noon on 10 April 2023
Please note interviews will take place week commencing 17 April 2023

Maintenance Handyperson

Edinburgh Dungeon is currently seeking a Maintenance Handyperson to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What you need

An A level or HNC/HND/BA in a relevant area or similar (desirable)
Experience maintaining a wide range of equipment
Knowledge of Health and Safety, risk assessments, Planned Preventative Maintenance systems of work and LOLER/PUWER
Be a positive and self-motivated individual with a strong eye for detail
Be someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This role is permanent and full-time, offering a minimum of 30 hours per week. Our attraction is open daily, so flexibility in hours and days working will be needed. Shifts vary, and normally consist of daily shifts of early Duty Tech 9am -5pm and late Duty Tech 10.30am-19.30pm (During peak season and weekends) and 9.30am -17.30pm (out of season).

What’s in it for you

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Hourly rate of £10.92 paid fortnightly
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and cinema ticket discount

Maintenance Manager

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Manager responsible for ensuring the overall maintenance and safety of the complete attraction. This includes the fabric of the building and building facilities, live actor shows and the Drop-Dead ride. The Technical Manager provides vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for

Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
As Technical Manager you will manage and develop the maintenance team in line with statutory and Merlin standards. You will also support with project management of upgrades to rides and Capex projects, maintaining tight control and spending within agreed budgets.

You will ensure rides, effects, site facilities and the fabric of the building are always safe and in good working order, and that adequate risk assessments and safe systems are developed. You’ll ensure safety checks are undertaken for fire, health & safety, emergency lighting etc, and that any hazards or defects are either rectified immediately or reported as soon as they become apparent.

You will also ensure all statutory equipment inspections are arranged and all ‘in-house’ inspection regimes are implemented, making sure all follow up recommendations are carried out with immediate effect and that all relevant paperwork and signs offs are completed.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you

Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

A salary of circa £30,000 per annum
A discretionary company bonus of up to 12.5% of salary
Access to an employee perks website offering discounts on everything from hotel stays to wellbeing classes
Merlin Magic Pass – allowing you, your family, and friends free entry into our attractions globally!
40% online LEGO discount and 25% off food and retail in our attractions

Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland (HES), based at Blackness Castle.

You will be responsible for delivering the highest standards of visitor experience working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

There are 3 different vacancies:

Post 1: Full time, 37 hours per week, year-round.

Post 2: Part-year permanent, 23.7 hours per week, April to September (temporary increase to 31.6 hours per week for this year only to incorporate work at Kinneil House).

Post 3: Part-year permanent, 31.6 hours per week, April to September
(temporary increase to 37 hours per week for this year only to incorporate work at Kinneil House).

Please note you will be required to work some weekends and public holidays. These are pensionable positions. Salary quoted is for full time hours and will be pro rata depending on hours and months worked.

Events Coordinator

Job Title: Events Coordinator

Responsible to: Visitor Experience Manager
Salary: Starting at £24,000 pa
Hours of Work: 37.5 hours a week, flexible between office
admin time and events requirements. Will include a mixture of early starts and late
evenings between week days and weekends.

Job Summary:

The successful individual will be responsible for all things ‘Events’ within the Visitor
Experience Department on board the Tall Ship. You will be responsible for every aspect
of an event, from transforming enquiries to confirmed events, outsourcing and bringing
in events, arranging our own in-house events to evaluating their success afterwards.

Key Tasks:

• Provide a warm welcoming first contact with clients and manage the
communication throughout the planning process until delivery.
• Manage the diary to ensure smooth turn over times and no conflicts taking place
between events, ship activities, ship maintenance and the visitor attraction.
• Provide professional walkarounds of the ship to ascertain the client’s
requirements while demonstrating knowledge of the ship in a positive and
enthusiastic manner.
• Build and maintain strong client relationships to ensure their trust throughout
the planning stages and delivery.
• Ensure all clients are provided with T&C’s and risk assessments prior to their
event.
• Liaise with the finance department regarding all event invoices and payments.
• Ensure all events follow current licensing laws.
• Create and circulate function running orders to the front of house team and
crew in advance for each event.
• Maintain relationships with external catering companies and vendors and ensure
all relevant documentation is up to date and on site for each event on board.
• Develop and implement an annual event plan to increase revenue.
• Work within the Events Department budget and report and manage KPIs
• Manage the Tall Ship social media accounts to promote in-house events.
• Keep all procedures and trackers up to date throughout event planning stages.
• Produce and present reports to the board of directors and at team meetings.
• Supervise all function staff throughout the event and run the in-house events.
• Be an ambassador for the company values in an internal and external setting.

Key Skills:

• Be able to use own initiative.
• Have a can-do attitude.
• Have an in-depth understanding of event management procedures.
• Be immaculately presented at all times.
• Have a thorough understanding of standard office software.
• Have good communication skills.
• Be enthusiastic.
• Have experience with social media content.
• Be a team player.
• Can work well under pressure.

Qualifications:

• Hold a Personal License (preferred but not essential)
• Have an HND in Events Management or similar OR minimum 2 years experience
in a relevant role within the Events/Hospitality/Tourism industry

To apply:

Send your CV and cover letter to lauren.macrae@thetallship.com

Operations Duty Manager (Permanent)

An amazing opportunity has become available at one of the UK’s leading tourist attraction and leisure brand businesses.

Are you passionate about building a career in the tourism & leisure industry, with a focus on guest experience? If so, then this could be the role for you.

We are currently looking for a full time Operations Duty Manager to join our team at the newly refurbished Loch Ness Centre. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return we will invest in your career. We offer:

Get money back on your medical costs (such as opticians and dental treatments)
Shopping Discounts
An extra day off for your birthday if it falls on a working day!

Salary: £25,000 per annum

Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)

A full job description can be found on the Continuum Attractions website.

Conference & Banqueting Supervisor

About Dynamic Earth
Dynamic Earth is a unique and iconic visitor’s attraction; it is like nothing else on Earth. It’s a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. You’ll be embarking on the interactive adventure of a lifetime – the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.
Requirements of the Corporate Hospitality Supervisor Work with the Conference & Banqueting Manager to ensure that all corporate hospitality events (weddings, conferences, business meetings, dinners) operate to 5 star standards. Lead events, delegate and supervise waiting staff to deliver excellent corporate hospitality service.

Hours:
• You will normally work 4 or 5 days out of 7 each week (depending on the time of year/trading pattern).
• Normal hours will range from 30.0 – 37.5 per week (depending on the time of year/trading pattern).
• Minimum Contracted Hours is 30 hours per week, however, the normal hours have been detailed above.
• Weekend and evening work will be required.
Responsibilities
• Ensure that a high standard of customer care is maintained at all times and that the corporate waiters are continually assessed for social skill
• Setup, run and close down corporate bars and corporate events.
• Carry out & lead set up shifts for events to a high standard following the specifications of the client
• As well as running day time conferences and meetings, the supervisor will also be responsible for certain areas during weddings or dinners such as bars, supervising Front of House or Back of House operations.
• Assist with the training and development of new staff members as determined by the Food and Beverage Manager
• Accepting duty management responsibilities as determined by the Food and Beverage Manager Provide ad-hoc cover for the Café Supervisor/Manager and undertake general food and beverage assistant duties as required

Qualifications/Experience
• A warm, friendly ‘can-do’ attitude is essential, as well as the ability to communicate effectively
• Previous experience in a similar role – waiting and bar supervisory work during large conference and banqueting events is advantageous
• The ability to work under pressure and to tight deadlines
• Food hygiene certificate along with a completed Alcohol Awareness course would be advantageous.
• Please note evening and weekend work is required

Benefits
• Complimentary entry to Dynamic Earth
• Free staff car-parking
• 25% Discount in the Natural Selection Gift Shop
• Subsidised meals from the Food Chain Café
• Free entry to ASVA member Visitor attractions
• Unlimited Gym Membership at MacDonald Holyrood Hotel
• Staff Canteen (complimentary tea, coffee)
• Staff Excellence Award – High street vouchers
• Matched company pension contribution of up to 5%
• Confidential advice-line through Health Assured
• Generous uniform allowance entitlement* (Subject to conditions)

Please send your CV & Cover Letter to ian.cole@dynamicearth.co.uk setting out why you think you are the best person for this job.

Brand Experience Coordinator (6 Month FTC)

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world’s third largest leading premium spirits company … where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Brand Experience Coordinator (6 month FTC)

The following position is open in Scotland, United Kingdom.

What makes this a great opportunity?

The Brand Experience Co-ordinator will be working closely with the visitor centres at some of the most well-known Scottish and Irish Distilleries: Bowmore, Laphroaig, Auchentoshan, Glen Garioch, and Kilbeggan. They will be in charge of co-ordinating all internal visits: working with colleagues from around the world to craft memorable brand experiences – for them and their partners in distributors, bars, shops, agencies, and more – that will connect these visitors with our distilleries and forge lasting relationships that will grow these brands globally.

Role Responsibilities

Plan all visits to our Scottish and Irish Visitor Centres and The Harbour Inn through the Beam Suntory Trade Visitor Programme
Balance the needs of multiple stakeholders (VC colleagues, trip planner, visitor expectations, third-party suppliers)
Liaise with third-party suppliers (e.g. accommodation agency, travel firms, restaurants) to provide relevant and appropriate activities as required
Ensure prompt payment by trip requesters to our sites and third-party service suppliers as needed
Craft memorable brand experiences
Key event management support for brand festivals
Conference management at Auchentoshan
Marketing support of sites as required, particularly at The Harbour Inn
Business development, particularly at The Harbour Inn
Internal promotion of the Scottish and Irish Visitor Centres through a quarterly newsletter and internal social media
Co-ordinate internal team travel, e.g. for team meetings
Any other responsibilities as reasonably required by the business

Qualifications & Experience

Key Skills & Competencies
Event management
Client liaison and stakeholder management
Logistics and budget management
Eye for the Important details
Microsoft Office literate/comfortable working with multiple IT systems
Ability to take initiative, solve problems, and multi-task
Data-driven
Strong written and verbal communicator
Qualifications & Experience
Experience working in a visitor attraction or hospitality
Experience in events management
Working with Content Management Systems/booking platforms
Qualified in a related subject (e.g. Events, Tourism, Hospitality, Spirits)

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

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