Full Time

Maintenance Technician

What we are looking for
Basic skills or the ability to learn in all or most of the following: electrics, joinery, painting and decorating, plumbing and IT skills.
Good communication skills, numeracy, organisational abilities, and initiative.
Ability to work well on own or with others.
Flexibility to work outside the normal opening hours of the building, for those jobs that need done when no visitors are present.

Main Duties
The Building: Help develop new exhibits to engage and delight our visitors. Help to keep the building well maintained inside and outside, both through routine maintenance and repair work and occasional cleaning.
Exhibitions: Help to maintain, enhance, and repair exhibits.
General: Maintain a clean and tidy work environment. Assist in any other aspects of running the site as required by the Management.
Emergencies/Security: Be familiar with fire and emergency procedures. Be able to lock and secure the building after hours as a key-holder.
Potential other duties as required: event/meeting preparation, offsite research, driving, ordering, liaison with external contractors.

This job is primarily about helping to maintain high standards of presentation and safety internally and externally for our many visitors. In 2021 we were the 5th most visited paid attraction in Scotland. We are willing to consider candidates with any amount of experience, from a junior who will be trained in all aspects of the role, to an experienced technician who can hit the ground running, to a specialist electrician who will take responsibility for electrical maintenance as well as general tasks.

Ensure the safety of visitors through health and safety checks and remedial work as necessary. You will be responsible for maintaining all exhibits, lights and effects in full working order. You will also be involved in prototyping and building new exhibits. Tasks will be allocated according to your skill set.

The rewards we offer
Camera Obscura & World of Illusions are proud to be accredited as a Living Wage Employer. The real Living Wage is the only UK wage rate calculated according to the costs of living. The Company also offers a non-contributary pension scheme and other in-service benefits, such as free entry into the attraction for friends and family, free tea and coffee and breakfast staples, and a generous amount of breaks. We know that work life balance is important, we always try to be flexible with shifts where possible. You will also have access to an extensive Employee Assistance Programme as well as an NHS approved wellness app for mental health.

Please apply with your CV and cover letter and ensure your personal email is present on your CV. CV and cover letter should be emailed to Ross Boon, Technical Manager ross@camera-obscura.co.uk

Assistant Technical Manager

Purpose of role: The Assistant Technical Manager role is an exciting new position at Camera Obscura & World of Illusions. This is an integral, wide-ranging role assisting the Technical Manager in every aspect of managing the Maintenance department, including supporting the team and liaising on development planning and project management.

Key Responsibilities:
• Exhibit operation maintenance and upkeep
• Daily reactive maintenance of all areas of the attraction, premises and PPE
• Planned preventative maintenance of all areas of the attraction
• Liaising with colleagues, suppliers and contractors
• Improvement of our systems
• Deputising for the Technical Manager as required

Ethos
To ensure the department plays its full role in enabling the attraction to deliver a relaxed, fun, safe, and educational day for all our visitors. To guarantee a fun, friendly, happy and rewarding work environment for staff. Our staff are our greatest asset and we do our best to look after them and make Camera Obscura a great place to work.

Building and Exhibit Maintenance
Maintaining and improving the safety, quality and functionality of the building and exhibits in order to maintain our five-star visitor experience. Constructing and maintaining the premises and exhibits is largely completed in-house from our on-site workshop. The team’s collective knowledge covers programming, electronics, mechanics, joinery, and design. Alongside liaising with external contractors, the team works effectively within our unique limitations:
• Tight install / maintenance times outwith opening hours
• Wear and tear of hands-on exhibits
• Operating within a listed building across 8 levels without a lift

The role requires basic handyman skills in all areas and an eye for detail. The candidate is expected to tackle any maintenance job required and act as a fully competent member of the maintenance team, providing sick / holiday cover or extended hours as necessary (with time in lieu provided).

Administration
• Ensuring high standards of record keeping and documentation
• Working with the Technical Manager to manage the electronic project management software to schedule tasks
• Researching and implementing better ways of working

New Exhibit Development
Alongside our Technical Designer, the team also works on improving current exhibits and developing new ones. Ideally the candidate will contribute to:
• The improvement of current exhibits
• Design of new exhibits
• Large-scale design changes

A large part of the role involves Health & Safety and Human Resource Management in conjunction with our supporting H&S / HRM consultants RBS Mentor, Senior Management, Heads of Department and other staff

HRM (Human Resource Management)
• Training, mentoring and coaching the team to give best performance
• Assisting with grievance / disciplinary procedures and day to day issues
• Active role in maintaining a happy work-life balance for staff using all available resources to ensure staff retention and good recruiting results

Health and Safety
Assisting with:
• Risk assessments, fire prevention, development of and operation of all emergency procedures and crisis management
• Inspections, certifications and all compliance
• Incident procedure and investigations

Essential skills
• Team leading and/or management experience
• Excellent written and verbal communication skills
• IT/computing proficiency above basic levels in Microsoft Office suite
• Broad basic skills in at least two of the following: electrical, joinery, painting and decorating, plumbing

Desirable Skills
• Experience in exhibition design, creation and/or manufacturing
• Knowledge of technical drawing software and basic programming skills
• Knowledge of project management software
• An interest in and understanding of exhibition design
• An awareness of visitor experience
• Administration and organisational skills

Person Specification
• Enthusiastic and confident with the ability to motivate a team, communicate with other departments and develop working relationships with colleagues and contractors
• A keen eye for detail
• Pro-active and able to use own initiative
• A creative problem-solver able to develop solutions to deadlines, with a thorough understanding of business requirements
• Professional in approach and able to confidently articulate ideas
• Reasonably fit, and physically able to carry out the duties as specified

The Package: A competitive salary of £32,000 | Discretionary company pension contribution – currently 10% | Discretionary annual bonus | In-service life insurance | 29 days Holiday | Company Sick Pay Scheme | Staff discounts in shop
You will also benefit from an extensive Employee Assistance Programme and NHS approved wellness app for mental health | All relevant training provided as necessary
Hours: 40hr week. Five days out of seven Monday to Sunday.

Please apply with your CV and cover letter and ensure your personal email is present on your CV. CV and cover letter should be emailed to Ross Boon, Technical Manager ross@camera-obscura.co.uk

Retail Assistant

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please complete the attached form and send it with your CV to shop@camera-obscura.co.uk

Marketing Manager

Marketing guru needed!

This is a fantastic opportunity for a Marketing professional to join the team and deliver our strategic priority to drive visitor yield at the newest addition to our portfolio – The Loch Ness Centre.

You’ll be driving the creative marketing campaigns using customer and market insights and content creation. Leading on the brand and marketing for the attraction, ensuring campaigns coincide with our guests needs, helping generate enquiries driving growth and revenue.

As an ambassador for the attraction, this role will require you to be based in the area to build strong relationships with local organisations and industry bodies, networking and reputation building will be key.

This is a standalone role based at an exciting and refurbished visitor attraction. Whilst you will have support from our support office Marketing team you will be responsible for all aspects of marketing from event planning to strategy, so this role offers huge variety.

If you want to collaborate with a brilliant team and lead a global brand then this is the job you’re looking for!

A Bit About You

You’ll be a creative and experienced marketeer, with a track record in leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll come from a tourism, hospitality or leisure background – but if you’re super awesome and come from a different industry we’d love to hear from you!

The ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities is a must. Commercially minded, we are looking for someone who is great at spotting a new opportunity to drive revenue growth through new events and product packages.

What’s on offer?

Salary: £30,000

Contract: Full time permanent

There’s lots more! Including: – generous holiday allowance, free health cash plan, day off for your birthday, shopping and cinema discounts, pension scheme, attraction discounts and much more.

For more information you can find the full job description on the Continuum Attractions website.

Assistant Food & Beverage Manager

An exciting opportunity has arisen to join the management team at Restoration Yard. As Assistant Food & Beverage Manager, no two days are the same. You will be part of a team that create memorable moments whether our guests are with us for a cup of tea, a spot of lunch or celebrating a special event.

Reporting to our Front of House Manager, your responsibilities will include day to day running of the food and beverage outlets, stock control, supervising our floor and bar team, running events and planning for our ever-changing seasonal calendar.

There are loads of reasons why it is great to work with us; we are an awesome team, we are fun and we work mostly in the daytime!

What skills are required? Teamwork, excellent eye for detail, friendliness, creativity, being a natural motivator and having an eagerness to go the extra mile.

If this sounds like the step-up you’ve been waiting for, then we’d love to hear from you! Candidates should be passionate about customer service, enjoy a fast-paced environment and have some experience of supervising a front of house team (either in a manager or supervisor role).

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to Restoration Yard. Here you will discover our gorgeous courtyard which is home to The Kitchen. A stylish and contemporary eating experience, we also have The Larder, Cabin and many other pop up food and beverage outlets throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

HR Assistant

Full-time, Permanent
Salary £23,771 – £24,825 per annum (Band 7)
Plus generous benefits package
Hybrid / flexible working

ABOUT THE ROLE

Are you a people person with a talent for analytics and systems? We are looking for an HR Assistant to help us deliver an engaging colleague experience ensuring NGS is a great place to work for all.

If you thrive working in a team and have proven experience in a similar HR operational role including payroll processing, with excellent IT and communication skills, we want to hear from you.

As the HR Assistant you will provide admin support for a wide range of colleague life cycle processes with a focus on our monthly HR payroll process and general enquiries. You will work closely with our enthusiastic and dedicated HR colleagues to create a culture of continuous improvement and embrace the values and objectives of the organisation.

There is plenty of opportunity to learn new skills and develop in this role. 

THE DIFFERENCE YOU’LL MAKE

In all that you do, you’ll support the HR team to achieve the aims of our people strategy delivering an engaging colleague experience for all. Reporting to the HR Officer your responsibilities will include but not be limited to:

Effective management of the HR team mailbox. You will be asked to respond in a professional and timely manner to varied internal colleague and external stakeholder enquires. Using your judgement to escalate more complex requests across the HR team.

Supporting the monthly HR payroll process through the accurate and timely entry of all permanent and ad hoc colleague changes to the HR system ensuring strict monthly deadlines are met.

Processing of overtime and allowance information to ensure colleagues are paid accurately and on time. 

Admin support including correspondence, system entry and paperwork issue for a variety of colleague lifecycle processes including:

Colleague terms and conditions amendments

Flexible working requests

Offboarding

Colleague background compliance checks

Working with colleagues to support the launch and roll out of the new HR self-service software.

Supporting HR colleagues at employee relations meetings including coordination of meetings and administration support (minute taking, correspondence, etc). 

Working closely and flexibly with HR colleagues to support ad hoc duties and projects to create a culture of continuous improvement and embrace the values and objectives of the organisation.

WHO WE ARE LOOKING FOR

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Strong proven experience as an HR Assistant or another HR role, with payroll knowledge and preferably a systems focus.

Analytical with a high level of accuracy, attention to detail and numerical ability.

Excellent knowledge of Microsoft Office products, including MS Teams.

Proficient MS Excel skills including Formulas, VLookUp, and Pivot Tables.

Team player with ability to work collaboratively.

First class communication skills both written and verbal.

Strong admin and organisational skills with a methodical approach to work including effective prioritising of tasks and working to strict deadlines.

A drive to continuously improve processes and procedures.

Ability to review and interpret information from a range of sources to effectively respond to queries. 

Ability to show diplomacy and tact whilst being discreet and maintaining confidentiality.

Flexible and adaptable to change.

Desirable

Human Resource Management Degree or equivalent experience / CIPD Qualified.

Experience of note taking for any colleague meetings including disciplinaries.

Please visit our careers page for information.

The closing date for completed applications is 12 noon on Monday 10 April 2023.

Food & Beverage Assistant (Seasonal and permanent positions available)

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for F&B Assistants/Waiters to work in our fast-paced restaurant at weekends and during the busy Easter period. You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Do you have experience of working in a restaurant?
Can you demonstrate a passion for customer service?
Are you able to thrive in a fast-paced environment?
If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability.

To apply please send a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Visitor Services Supervisor – House of the Binns (Fixed Term)

JOB PURPOSE

To provide operational coordination and supervision of visitor services, functions and events, and holiday accommodation at House of the Binns in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors, guests and members, and help ensure commercial, financial, and conservation objectives are achieved. The Visitor Services Supervisors at House of the Binns will also provide administrative support in the running of the property and share Duty Manager shifts.

The Visitor Services Supervisors at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for holiday accommodation and duty management and are very often the “face” of the Trust to visitors, guests and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Planning and operational delivery
 Assume responsibility for the day-to-day running (duty management) of the Property. This will include regular weekend working on a rota basis. Duty management involves the management of staff, volunteers, guests and visitors to the required standards.
 As required, assume responsibility for the security of the property, including the checking/locking of windows/doors and operation of the security alarm system and the daily opening up and locking up procedures.
 Assist in ensuring that the property is open to the public in accordance with the published times.
 Assume responsibility along with the Visitor Services Manager to meet and ideally beat, all targets set for membership and visitor numbers and actively manage the staff and volunteers in the property to achieve this.
 As required provide cover at reception and assist with guided tours of the House.
 Uphold the policies and procedures of the Trust and the property and ensure all visitor services staff does the same performance managing as necessary.
 Proactively suggest ways to enhance visitor enjoyment of the property and income streams.
 In conjunction with the Visitor Services Manager supervise, and personally participate in the staffing of events and functions at House of the Binns. Please note this includes weekend and evening working.

Social media
 Develop and implement a social media strategy for the property in conjunction with NTS staff.
 Assume responsibility to actively grow social media and expand the property’s reach, ensuring posts are made on a regular basis and actively working on campaigns.

Customer Care and Service to Members
 Actively support the Trust’s “Visitor Experience Champion” programme to ensure the highest level of internal and external customer care to meet Mystery Visit and Visit Scotland Grading criteria.
 Actively promote the work of the Trust and the value of Trust membership to existing and potential members.
 Recruit new members to achieve membership target and motivate and mentor other team members to achieve their targets.

People Management
 Direct supervision of the volunteers and seasonal property assistants.
 Support the Visitor Services Manager with the recruitment, induction, development, and management of all visitor services staff and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
 Supervise services provided by third parties (e.g., suppliers, contractors) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
 Assume responsibility, alongside the Visitor Services Manager, to ensure all shifts are filled throughout each day and coordinating shifts and filling them as required.

Business Management & Administration
 Ensure that the administration of visitor services activities at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.
 Arrange weekly fire alarm tests, collate and report monthly meter readings and any other Health and safety requirements.
 Assume responsibility, alongside the Visitor Services Manager and Visitor Services Assistant Collections Care, keeping high standards of appearance throughout the property.,
 In liaison with Visitor Services Manager, ensure the timely ordering of appropriate stationery, housekeeping and products for the property, including the holiday let.
 Assist with the general administration of the property including: reports as requested, attendance at meetings and training courses, correspondence, telephone and email responses, filing, raising and goods matching orders and invoices etc.
 In conjunction with the Visitor Services Manager, assume responsibility for the accurate daily and weekly reporting of figures on the WRD system and the completion of seasonal hours reporting for payroll.

Smooth Running of the Holiday Accommodation
 In conjunction with the Visitor Services Manager, ensure the holiday let is cleaned on the correct days; be responsible for checking the work of the cleaning contractors is to the required standard; ensuring all the correct literature is in the holiday let for each turnover; monitoring levels of consumables and cleaning supplies and ordering more in a timely fashion; ensuring the lodge is welcoming for each new guest; reporting all problems/faults with the holiday let and working with the Visitor Services Manager to address these in a timely manner.
 Be responsible for collating and taking monthly meter readings and inputting them on the appropriate system; taking and recording carbon monoxide and fire alarm tests on a monthly basis.

Health, Safety & Environmental (HS&E) Management
 As required, take an active role in the enactment of the property’s Emergency Procedures. To follow and update when required the property health and safety processes and documentation. Assist with procedures such as evacuation and alarm and emergency lighting testing as required by the Visitor Services Manager.
 Demonstrate responsibility and accountability that property management and visitor services practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Fixed term to 31 October 2023,
40 hours variable pattern, will include evening and weekend work as required

Senior Chef

SENIOR COOK

We have ambitious plans and need an enthusiastic individual who will thrive on being a company ambassador and wants to help us achieve our aims.

Full time (min of 40 hours) until the end October 2023 with potential to become permanent.

Hourly pay: £12-£14 depending on skills and experience. Plus tips.

WHAT WE NEED

Leadership skills.

Good knowledge of HACCP and COSHH

Would suit a cook or chef wishing to transition to Head Chef (though this is not a head chef role).

Essential: To adhere to company H&S policies and procedures and to work within these guidelines. Including, but not limited to, HACCP, temperature checks, COSHH and Environmental Health.
embrace training opportunities offered to you and be conscientious with course and training paperwork.
ensure aesthetics and standards of cleanliness in the kitchen and surrounding area are high at all times.
Never compromise on safety.
You will also need:
Level 2 Food Hygiene minimum with Level 3 training which can be funded.
Previous cooking and leadership skills desirable, although training will be given

Directing younger staff and implementing prep training to those staff
Cooking for and serving schools and group meals;
Cooking and serving our seasonal evening menus;
Wedding catering
Occasionally covering breakfast and lunch.
Evening and weekend work.

WHAT YOU CAN EXPECT
Free water sports activities, discounted food and beverages, free parking, staff events, and pension.
Access to ASVA card
20% Friends and family discount on accommodation
Average hours: 40 per week

Live-in accommodation may be available for the right candidate

5.6 weeks annual leave.

All the training and support you need to get the job done and progress.

We will welcome the chance to talk to you. Please email a covering letter and an up to date CV

24 April 2023 (Applications received after this date may not be considered.)

We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.

Job Types: Full-time, Fixed term contract

Contract length: 8 months

Salary: £12.00-£14.00 per hour

English not required
Schedule:

8 hour shift
Day shift
Flexitime
Monday to Friday
Weekend availability
Supplemental pay types:

Kingussie, PH21 1NU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/4/2023

Reference ID: Senior cook

Expected start date: 30/04/2023

Procurement Administrator

To contribute to the smooth running of the Procurement team through the provision of wide and varied administrative support. Acting as the first point of contact for internal and external enquiries, communicating effectively and efficiently to manage enquiries, and following up as required to ensure these are concluded promptly. You will undertake general administrative activities diligently, efficiently and in compliance with the Trust’s policies and procedures with minimal supervision.

A key element of the role will be acting as the interface between the Trust’s properties and utility companies. This includes ensuring that properties submit meter readings promptly, liaising with utility companies over invoicing, working with the Estates team to resolve queries over tenant changes in the Trust’s large rental estate, maintenance of utilities spreadsheets, working with property managers, Finance, suppliers, and any lawyers or debt collection staff working on their behalf.

Procurement is a small busy team within the Trust. Although this is a support role, there will be the opportunity to become involved in a wide range of activities and use your initiative to develop and implement improvements in business processes to a greater extent than might be possible in a larger team.

KEY RESPONSIBILITIES

• You will act as the first point of contact for enquiries to the team including reviewing and distributing electronic mail, managing the Procurement team email inbox, maintaining the team SharePoint site, electronic filing etc.
• You will need to build strong working relationships with business managers and property managers in the regions, national support teams and suppliers to promote effective working, provide advice on procurement processes and foster compliance with Trust procurement policies and processes.
• The Trust currently uses MS Dynamics 365. You will be responsible for:

– managing the supplier onboarding process for MS Dynamics 365 to cover off insurance requirements and ensure accurate supplier details including billing information is held;
– raising purchase orders, receipting these orders and working with Finance to resolve any invoice queries;
– running reports from MS Dynamics 365 to provide management information for Procurement and stakeholders;
– responsible for undertaking periodic Dynamics testing on behalf of Procurement for major upgrades in line with test scripts, identifying any problems, and recommending sign off (or not) as appropriate.

• You will be responsible for the administration of national contracts such as car parking machines, coffee machines etc. to improve processes and resolve invoice queries as required.
• You will be responsible for monitoring the Amazon Business account to provide timely PO approval or feedback to users where you are querying or rejecting orders.
• You will act as general support for Procurement – this may include obtaining requests for pricing from suppliers, expediting orders, collating KPI data, administrative support for tendering etc.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential

• Previous experience in a busy administrative environment.
• Excellent communication skills (written and verbal), and good interpersonal skills with the ability to interact professionally and confidently with a wide range of internal and external stakeholders.
• Excellent organisational skills and the ability to juggle a busy workload.
• Strong problem-solving skills and a degree of tenacity to follow through on achieving solutions.
• Methodical, rigorous approach with an eye for detail and accuracy.
• Highly competent IT user with experience of Microsoft Office packages such as Word, Excel, Powerpoint and Outlook, and confident about learning IT software.
• Team player with the ability to work on own initiative
Desirable

• HND / Diploma in business administration
• MS Dynamics 365 experience

DIMENSIONS AND SCOPE OF JOB

People Management

• No line management responsibility but regular contact with other colleagues across the Trust at all levels and a wide range of suppliers’ staff, also lawyers and debt collection staff acting on behalf of utility companies.

Finance Management

• Not a budget holder but responsible for maintaining accurate financial information for utilities to inform reporting on consumption.
• Will process financial transactions (e.g., purchase ordering) on a regular basis using an IT based finance system complying with all necessary requirements.

Tools / equipment / systems

• Daily use of IT equipment

Digital Product Manager (Fixed Term 12 months)

National Trust for Scotland is a charity that was founded in 1931 to promote access and protection of Scotland’s natural and human heritage in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

Under the Trust’s ten-year strategy, by our centenary in 2031 we will be able to demonstrate that the Trust is not only carbon neutral but is making a significant contribution to how Scotland faces up to climate change.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

We are the largest membership organisation in Scotland, one of the best supported charities when it comes to our 2,500+ volunteers, and we a charity that provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for ways to improve.

THE CUSTOMER & CAUSE DIRECTORATE
A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

We manage the membership experience and our proud to look after over a third-of-a-million members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location and affords ongoing opportunities to experience properties and places on a regular basis.

The Marketing Team is one of the four teams in the Customer & Cause directorate: Communications, Marketing, Membership and Fundraising.

The Marketing Team is responsible for the National Trust for Scotland brand, delivering national and regional marketing campaigns to inspire visits and promote the work of the charity including our membership product, fundraising and commercial activities. The team also manage our digital platforms and deliver content and materials for multiple channels.

JOB PURPOSE

Lead the digital product team, working creatively to deliver results that balance user and business needs. Working with the Head of Marketing this role will manage the delivery of the agreed programme of work for 2023-24 including managing the day-to-day digital agency relationship, tracking the program of work against budget and reporting on progress to stakeholders. In addition, this role will manage the pipeline of fixes and improvements required by the wider Trust team on the existing website, including for example system upgrades for CRM, bug fixes, website platform upgrades, developing new landing pages.

As well as managing the Trust’s digital product team, this individual will have a hands-on role directly delivering improvements to large and complex digital products within the wider portfolio. The aim is to inspire visits, memberships and donations to deliver the strategic objectives of the organisation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Be responsible for the digital product pipeline – this is the prioritised ‘to-do list’ for digital development tasks across all digital products. It informs the new features, changes to existing features, bug fixes, infrastructure changes or other activities that the team may deliver in order to achieve a specific outcome. The product backlog is the single authoritative source for ‘business as usual’ tasks that the team works on, and should be maintained in coordination with wider business objectives and strategies. You will form a part of the Trusts’ Change Advisory Board (CAB) and advise on digital deployments and associated processes.

• Manage website integration – Monitor the existing integrations between our website and the Trust’s CRM

• Line- Management – provide direct line-management to two Digital Product Executives, ensuring each person has clear annual objectives which are regularly reviewed in monthly 1:1 sessions, half-year and end-of-year formal reviews. Lead by example to promote a culture of continuous improvement and user-focused, agile product development.

• Manage external agencies – to ensure the Trust can flex its capacity for specific digital development workstreams, you will have to manage multidisciplinary, agile teams from across the Trust and agency partners. You will ensure that we have the best resource available by preparing briefs and influencing suitable statements of work.

• Manage stakeholders and collaborate with cross-functional teams – you will be collaboratively working with cross-functional teams to ensure that wider digital marketing campaigns are aligned to any technical considerations and will oversee communication to relevant business stakeholders, involving them as appropriate at key points during digital product development.

• Maximise SEO effectiveness – ensure that nts.org.uk is search engine optimised in order to reach the maximum potential for organic search traffic. You will work with the Digital Marketing Manager to identify and deliver technical implementations which will improve optimisation, and collaborate with the Content Manager to ensure that there is a place for optimised content on the website in line with the content strategy.

• Maximise user focus – oversee the implementation of user-led approach to digital development aligned with the Trust’s priority audiences. You will bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Use analytics tools, user research and A/B testing amongst other methods of gathering evidence to support any planned development. Ensure that all digital products adhere to the Trusts Technical Standards and follow inclusive principles around accessibility.

• Budget management – manage the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects with our dedicated third-party agency partners. Ensure that the budget allocations and agency partners are being regularly tracked, reviewed and re-forecast where applicable.

• Performance review and optimisation – work with colleagues who manage Trust content, digital marketing channels and ecommerce business areas and oversee the continuous review of performance to ensure that the user experience we deliver is driving conversion rate optimisation (CRO) such as securing a membership sale or donation to an appeal. Provide consultancy regarding digital metrics to colleagues across the Trust whose business area has a digital presence.

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
▪ Degree in a relevant digital discipline or equivalent practical experience

Desirable
▪ Driving Licence, valid for driving within the UK

Experience

Essential
• Can apply an agile mindset to all aspects of work, continuously reflecting and challenging the team whilst formulating new and innovative ways of working to achieve the right outcomes
• Able to understand, identify and analyse problems to find the appropriate solution, whilst being unafraid to take risks and willing to learn from mistakes
• A good understanding of user experience, accessibility and search engine optimisation (SEO)
• Capable of leading a team through the different phases of product delivery, including user research, UX, UI, content design, development and performance analysis
• Managing and developing multiple digital products at the same time, utilising strong planning and organisational skills within a complex stakeholder environment
• Leading a multidisciplinary team of staff, contractors and agencies to deliver complex digital products, including managing integration with business systems such as CRM
• Setting, monitoring and reporting measurable performance objectives for digital products using Google Analytics or equivalent tools
• Demonstrable experience in mapping customer journeys and delivering digital content and campaigns across multiple channels including social media, email and websites
• Line management experience of those in more junior product roles with the ability to develop their capability through coaching
• Able to get buy-in from wide-ranging and senior stakeholders with conflicting needs and interests
• Delivering value-for-money solutions that put user needs first
• Excellent attention to detail, with effective verbal, written and visual communication skills

Desirable
• Good understanding of user-led design and inclusive design and development principles
• Experience of using project related tools such as Microsoft 365 suite, Basecamp, Jira or equivalent
• Plays active roles in professional networks, enhancing personal knowledge and skills by increasing the Trust’s influence across the sector
• Experience of contract management of agencies or suppliers
• Experience in budgeting and financial management

DIMENSIONS AND SCOPE OF JOB

People Management
• Manage the digital product team, giving clear direction and delegating responsibilities as required
• Manage relationships with relevant external agencies and support the digital product team to ensure they are working with our partners and suppliers to deliver excellent value for money
• Collaborative working relationships with Customer & Cause colleagues including Marketing, Membership, Fundraising and Communications teams
• Develop excellent working relationships with internal stakeholders, taking the time to
• understand their needs and concerns, and collaborating with them to deliver outcomes that provide
• outstanding user experiences

Finance Management
• Management of the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects

Tools / equipment / systems
• Experience with various Content Management Systems, including Craft
• Familiar with Adobe software (Photoshop/Premiere Pro) and experience with creating and editing multimedia content
• Basic knowledge of HTML, CSS, JavaScript, web design and development
• Knowledge of Customer Relationship Management systems

Workplace context
• We are following a hybrid working pattern within the team. It may be necessary to travel occasionally to other locations on Trust business.
• Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is desirable.

Example key performance indicators and targets
• Having a positive impact on the conversion rate of visitors, members and donors
• Increasing web traffic to key areas of nts.org.uk
• Ensuring our digital products are accessible for everyone to enjoy
• Delivering programme of work on time and in budget

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Marketing Executive

The role

To promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and the Royal Zoological Society of Scotland (RZSS) as an international leader in conservation, growing brand awareness, income and support.

Some of the things you’ll do:

* Support and deliver an annual marketing activity plan to meet agreed targets
* Assist and develop a market research programme to enable data-led decision making
* Making use of data and insight, develop promotional campaigns to increase visitor numbers and income at Edinburgh Zoo and Highland Wildlife Park.
* Develop promotional content and assets, ensuring brand consistency, value for money and quality
* Working with the marketing manager, support the management of the Society’s website, delivering continuous improvement in performance through development and search engine optimisation, maximising income through ticket sales, events, experiences, membership and retail

What we’re looking for:

* You’ll be Degree qualified (relevant degree) or hold equivalent experience
* Have a good understanding of the marketing industry and understanding of current * * Gift Aid and GDPR guidelines
* Excellent standard of written and spoken English. Assertive communicator, confident in dealing with a wide range of stakeholders
*Marketing, including digital advertising, Google Analytics, email marketing and direct marketing
* Experience of working in a busy marketing environment, delivering to deadlines.

For details on how to apply and further information on what the role involves and essential/desirable criteria – please visit the RZSS Job Opportunities.

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