Full Time

Conservation & Engagement Administrator

What we want you to be responsible and accountable for:

Provide pro-active administration to support the Directors and wider teams.

Act as an administrative contact point for the two Directors responding to emails, telephone calls and ad hoc queries resolving or escalating as appropriate.

Management of diaries for both Directors.

Arranging meetings and managing meeting paperwork including contacting participants to prepare and circulate agendas and any supporting documentation, taking and circulating minutes, and managing action registers.

Booking accommodation and travel for both Directors

Supporting the arrangement of small Trust wide meetings involving attendees from various locations where overnight accommodation may be required.

Circulating questionnaires and analysing responses to provide feedback as required.

Analysing data as required and report writing.

Carrying out financial transactions such as raising and processing purchase orders. administering expenses for both Directors, and reconciling credit card payments.

Keeping accurate records and ensuring the accurate filing of electronic documents. This will include minutes and action registers,

Updating SharePoint as appropriate ensuring documents are filed in a logical place and providing support to users as required.

Be an active participant in BEST (Business Executive Support Group) which exists across the Trust and contribute to any other knowledge sharing groups/opportunities.

The current duties of the role do not require a criminal record check or membership of the PVG scheme through Disclosure Scotland.

How we would like you to achieve this

To work in a way that is wholly consistent with our stated organisational values and our Corporate Strategy.

To work collegiately across the teams and directorates, and collaboratively with colleagues across the Trust.

To become familiar with the Trust’s systems and processes and the work of other departments.

Who you will be working with

You will not be a line-manager but will work closely with colleagues across the various teams.

You will work particularly closely with:

Conservation & Policy Directorate Teams

Public Engagement & Research Teams

Finance and Project Management colleagues

Consultants, suppliers and contractors

Commercial Marketing Officer

The Commercial Marketing Officer is responsible for providing a first-class visitor experience and support the Marketing and Communications Manager with marketing duties. The role supports the Commercial Manager with managing ticket, retail sales and contributing to events, management of stock levels, programming the till, visual display merchandising and the maintenance and running of our online shop. You will act as the first point of contact for customers and ensure visitor targets are met through excellent customer service, data management, communication and commercial marketing initiatives.

You will work as part of a dynamic team with a remit to expand our public offer and maximise income generation to support the world-renowned Dovecot Tapestry Studio. You will be expected to gain knowledge about Dovecot and share this confidently, acting as an ambassador for Dovecot with our visitors, participants, and suppliers.

To apply please send your CV and a covering letter to elinorbrown@dovecotstudios.com

Closing Date: Wednesday 26 June 2024 with interviews expected to be held during the week commencing 1 July 2024.

Security Supervisor

Full-time and Permanent
Starting end of September 2024
Salary £29,598 – £32,286 per annum plus 20% shift allowance
Plus generous benefits package

About the role 

Do you have proven supervisory experience working in a visitor attraction, in retail or the hospitality sector? Do you have outstanding interpersonal skills, with experience of leading and motivating a team? Then we want to hear from you.

This position is an ideal opportunity for an experienced Supervisor to be part of our enthusiastic and dedicated Security team. It’s not just about security – your excellent customer service skills will ensure a positive experience for visitors and colleagues.

You’ll have a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

The difference you’ll make

Working closely with the Head of Security and with the Security Operations Manager across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:

Operations Management

– Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.
– Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.
– Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues. 
– Being prepared to lead in safe evacuation of our buildings in the event of any incident or emergency.

Security Systems

– Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.
– Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.
– Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.

Team Management/Leadership

– Lead a team of Security Attendants including recruitment, induction, training, development, and performance.
– Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.
– Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.
– Support colleagues working as Gallery Supervisors.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, security, retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with people.
– Full Driving License.

It would also be great if you have:

– Knowledge of and understanding of security in a visitor-facing environment.
– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 

Security Attendant

Full-time, Permanent
Starting end of September 2024
Salary £25,081 plus 20% shift allowance of £5,016 per annum
Plus generous benefits package

About the role

We have a fantastic new opportunity for a number of Security Attendants to join our enthusiastic and dedicated Security team. If you have previous experience with excellent customer service skills, we want to hear from you.

The main purpose of the Security & Visitor Engagement team within the Galleries is to provide security for the displays and to welcome, assist and ensure visitors always have a safe and enjoyable visit whilst keeping our art secure.

You’ll work in our four beautiful, listed buildings based in the heart of Edinburgh the National, Portrait, and Modern looking after our amazing world-class art collection. The ideal candidate will have exceptional interpersonal skills, as well good IT skills and some security experience. You will help us maintain our high-quality security service across our Galleries.

If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for the National Galleries of Scotland, we would encourage you to apply.

The difference you’ll make

In all that you do, you’ll support the team, reporting to the Security Supervisor you will:

– Supervise members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.
– Provide a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries of Scotland. Welcoming visitors, answering queries and orientation.
– Staff fixed duty or access points including searching incoming baggage or containers as necessary.
– Attentively monitor fire and security alarm panels, CCTV systems and maintain accurate records.
– Ensure the safety and security of the collection by visual monitoring and operation of control room equipment.
– Be proactive in keeping up to date with our exhibitions, events and displays and engage with the public on these
– Remain vigilant and aware of surroundings which may include standing or patrolling for long periods of time.
– Assist the public and colleagues in emergency situations.
– Supervise contractors and tradespeople.
– Patrol the galleries in silent hours and dealing effectively and calmly with situations as they arise.
– Carry out light cleaning and portering duties.
– Adhere to Health and Safety guidelines.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Previous experience of working within a customer service or retail environment.
– Excellent interpersonal / communication skills (written and oral).
– Ability to use initiative and work well as part of a team.
– Flexible approach to the job.
– Helpful manner with colleagues and the public.
– Proficient IT skills including MS Outlook, Teams, etc.

It would also be great if you have:

– Security experience.
– Knowledge and appreciation of art.
– First Aid qualification or be willing to undertake training to obtain.
– Willingness to work occasional overtime assisting at evening functions.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 
– Full driving licence.

To apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday, 21 June 2024.

Senior Learning and Community Officer

Full time / fixed term – This is a full time, fixed term role until 31 December 2025.

Purpose

· To act as first point of contact for audiences and stakeholders joining the park community and learning programmes

· To contribute to, develop and deliver the activity and evaluation plan for the Scotland’s Wildlife Discovery Centre (SWDC) at Highland Wildlife Park

· To line manage the Discovery and learning officers at the park and their day-to-day operations ensuring the programmes and engagement provides first-class visitor experience; whilst meeting agreed targets in support of RZSS’ vision and mission.

Responsibilities

Learning and Community

· Work directly with our communities and maintain partnerships and relationships, and act as point of contact for programme users

· Work with the HWP Discovery and Learning Programme Manager to support and contribute to the coordination and delivery of the SWDC activity plan meeting agreed objectives and targets

· Work alongside the HWP Discovery and Learning Programme Manager, RZSS Learning Manager and RZSS Community and Discovery and Programme Manager to ensure consistency in learning and community programmes across RZSS, Highland Wildlife Park and Edinburgh Zoo

· Research, input into the development of and deliver content for activity plan programmes including the creation of resource materials · Ensure that developed programmes are accessible, inclusive and representational to the communities we’re supporting, working with the Accessibility and Inclusion Manager where necessary. · Contribute to the accessibility, inclusion and barrier programme planning

· Maintain accurate records and reports relating to the Discovery and Learning programmes

· Research and develop curriculum supporting learning programmes in line with the activity plan

· Support the evaluation of targeted programmes: identify key challenges in our local communities that can be addressed by our unique resources

· Support the development, delivery, coordination and evaluation of the activity programmes and resources to achieve agreed outcomes

Maximising the visitor experience

· Maintain dynamic first-class customer service and public engagement throughout all delivery focusing on delivering informative, professional presentations and exceeding audience expectations

· Develop, deliver and support of programmes which promote the park as a community hub/resource

General and compliance

· Support the discovery and learning team in their day to day activities and delivery

· Ensure a first-class service culture is embedded within the team

· Manage, motivate, develop and review direct team members, working within HR policy guidelines, so their individual and collective performance is of the required standard and meets current and future needs.

· Ensure compliance with RZSS’ policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

· Engage with the organisations appraisal system, and demonstrate commitment to our Values, Behaviours and your continuous personal development.

· Perform other reasonable duties and/or projects as directed by your line manager.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interview date will be Wednesday 3 July at Highland Wildlife Park.

Visitor Centre Team Leader

Purpose of Role

To support the Visitor Centre Manager in motivating and leading the Visitor Centre (VC) team to deliver a first class Deanston Distillery Experience for all our customers and visitors.

Key Performance Areas and Responsibilities

Includes but is not limited to:

• Engage visitors in a distillery experience providing accurate and informative information via engaging and entertaining tours, tastings and other innovative experiences

• Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other CVH Spirits brands.

• Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.

• Day to day management of the Visitor Centre, organising tours and tasks and allocating them to your team

• Provide daily support and supervision of the Tour Guides, including scheduling, monitoring and recording of working hours, creating rotas in line with operational and team needs, etc.

• Delivery against annual operational budgets

• Act as a Key Holder and be responsible for the opening and closing of the Visitor Centre

• Deputise for the Visitor Centre Manager as required

• Manage both the safe and till for banking purposes

• Be responsible for DVC stock levels and carry out stock taking and store work

• Day to day system administration of EPOS, managing email and telephone enquiries and DigiTickets.

• Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, food hygiene, licencing and other company policies and standards, ensuring compliance at all times

• Prepare stock for sale – to include filling bottles, building packaging and related tasks.

• Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.

• Help plan and implement special events through the year.

• Build community engagement and support delivery of the Brand Home sustainability ambition.

• Work in partnership with the Sales and Marketing teams to provide ambassadorial and hospitality support

• Set KPIs for the team, run daily DOR meetings and ensure the team board is updated accordingly.

• Provide training and support to team members, hold regular appraisal meetings and ensure ongoing personal development and the reporting of team performance and KPI’s.

• Deliver the CVH Spirits high performance culture by leading by example.

• Plan and implement DVC projects such as filling schedules, online sales, etc

• Create monthly reports for Visitor Centre Manager.

• Continually seek ways to create new, extend and/or improve the range and quality of experiences

• Build effective relationships and networks with internal departments including but not limited to; Customer Services, sister Distilleries, Deanston Production, IT, Finance, etc

• Provide vital support to the Visitor Centre Manager and team with all operational activities relating to the experiential, shop and retail offerings.

• Where required, participate in administrative tasks and the development and use of new approaches to the work of the DVC including social media, processing purchase orders, invoices and deliveries via SAP etc and use Head Quarters Management system

• Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, and project work.

Qualifications:

• Degree in Hospitality or Tourism advantageous
• Health and Safety certification advantageous
• Personal Licence advantageous

Professional Skills & Experience:

• Proven experience in hospitality, retail or Visitor Centre roles
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge:

• Experience working in the drinks, tourism and travel, guiding or retail industry is required

Functional Skills / Attributes:

• Experience of till work and POS systems required
• Experience leading world-class teams
• Excellent people management skills
• World class customer service knowledge and execution
• Experience motivating and leading teams to achieving KPIs
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms advantageous
• SAP or other ERP system experience advantageous

Behaviours & Competencies:

• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Focused and quality driven with attention to detail.
• Solutions focused with ability to inspire those around you
• Strong team player who can collaborate well and motivate others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• A strong sense of ownership and pride
• An interest and passion for whisky is a strong advantage.
• Appetite and enthusiasm for learning.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

Please send your CV and covering letter to hrinternational@cvhspirits.com

Bar Manager (Edinburgh Gin)

Are you an experienced bartender with a deep passion for mixology and the crafting and curation of serves, cocktails and menus? Do you have a proven record of leading successful bar teams to smoothly deliver daily operations whilst promoting innovation and creativity? Do you understand the importance of brand advocacy, and have a desire to help shape the direction of a new, premium and brand-led visitor experience and bar in the heart of Edinburgh?

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Setting the Scene…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. Having been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences, but not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from Autumn 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our opportunity…

At the heart of our brand, product and experience are the people that make it all happen. A critical element to our success is ensuring we have the right team in place, advocating for our brand, approaching their work creatively and innovatively and ensuring that everyone who engages with us has an exceptional experience.

In this first wave of our recruitment activities, we are delighted to now welcome interest in our exciting new role of Brand Homes Bar Manager (Edinburgh Gin).

This is a rare and unique opportunity for someone with extensive bartending and mixology experience to work on an opening project, years in the making. Completing our on-site management team, we’re looking for the right person to draw on their expertise and creativity to put their own stamp on how our brand is enjoyed and experienced. As Brand Homes Bar Manager (Edinburgh Gin), you will lead the bar team and its daily operation, supporting the delivery of tours, experiences, events and trade visits. You will be a key brand advocate, enthusiastically showcasing our products with in-depth product knowledge. Your skill, experience, curiosity, and ongoing research will be required to design our serve and cocktail menu, deepening brand engagement with all who come to see us. You will support the Brand Homes Manager and Central Brand to build and deliver a new strategic vision for the Brand Home bar, with profitability and commercial viability at the core and in line with the brand plan. As a key member of the Edinburgh Gin team, you will act as an ambassador for the Brand, engaging with our key trade customers by designing and hosting on site events and delivering training on our serve strategy. You will proudly use your industry network and social media presence to advocate for our craft and products, actively being a face for our brand, building strong relationships with our on-trade customers, partners and stakeholders.

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Who We Are Looking For …

This role is integral to the success of our new Brand Home, and we’re looking for candidates who are industry experts, with a strong, demonstrable background in the art of mixology and drinks menu curation. Direct previous experience leading the daily operation of a bar is essential, preferably within a high-end hospitality environment. We need an innovative individual with true passion for their craft and providing exceptional customer service and experiences, with a continuous desire to learn and adapt.

Our ideal candidate will be a charismatic, friendly and engaging individual, a team player who is able to build strong relationships with key internal and external stakeholders, working towards common goals. An excellent communicator who is confident presenting our Brand in person and on social media. Someone who is energised by their art and is thrives on sharing that enthusiasm.

We are looking for a professional who embodies our values and leads by example, with previous experience leading and developing a Bar team, establishing a warm and friendly culture that invites collaboration and experimentation. Excellent interpersonal skills and previous experience of people management and resource planning is essential.

The successful candidate will have commercial acumen and be technically competent with previous systems and Microsoft experience to support the smooth operation of the bar. We are looking for candidates who have an eye for detail and a drive for ongoing improvement.

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the operational world, making it their business to understand the competitive set and continuously striving to adapt and innovate.

Due to the nature of our operation and this role, we are looking for candidates who have flexibility in their availability. The role be offered on a full-time, permanent basis, working 5 from 7 days, including evening and weekends to facilitate our experience and event offering. You will also act, on a rotational basis, as a Duty Manager for the full site.

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Additional Information…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Rosebank, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Next steps…

If after reading through, you still find that all of this really excites you, then we would love to hear from you!

Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol

Chef de Partie

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all food preparation meets standards

Prepare and present high-quality food

Supervise junior team members

Keep all working areas clean and tidy and ensure no cross contamination

Ensure food stuffs are of a good quality and stored correctly

Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets

Have control and organisation of own section

Assist Head Chef/Sous Chef/Senior CDP in the training of all staff in compliance of company procedures

Ability to work well as part of a team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

Professional Food Qualification or relevant experience

Desirable

Experience

Essential

1 year experience of Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career

Professional Food Qualification or relevant experience

Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills. Additionally, knowledge of food safety regulations and procedures is essential.

Desirable

Previous experience of cheffing within the tourism industry

Visitor Services Manager – Food and Beverage

KEY RESPONSIBILITIES

People management – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.

Health & Safety – instil a culture throughout the F+B operation, ensuring the team work within the property’s processes to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the F+B department finances are sustainable within the context of the wider property budgets.

Create a culture of ‘exceptional service, every time’. Delivering a high-quality food offering and a consistently warm welcome within the F+B department, inside the visitor centre and in the catering van.

Driving the F+B department at Culloden to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. The role will strive to be efficient and ensure cost effectiveness in all the work you do.

The role will ensure high standards of presentation across the property and specifically within the F+B department and dining area. You may have delegated tasks within other departments, and you will understand and help deliver your overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Department specific – F+B

To ensure the planning, preparation, cooking, and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £800K

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.

Accountable for stock levels and making key decisions about stock control.

Responsible for analysing sales figures and forecasting future sales.

Adhering to the sale of alcohol legislation, being a Premises Manager.

Visitor Services Supervisor – Events

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Events

To supervise the set-up, stewarding and break-down of events.

To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.

To develop and manage relationships with potential and existing clients, and all enquiries.

To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.

To actively upsell memberships and services to facilitate the visitor’s enjoyment.

To develop and manage the event business to increase income as part of the properties drive for sustainability and help raise the profile of the trusts in its wider context.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site in a friendly, efficient and knowledgeable manner.

Co ordinate, supervise and participate in the staffing of events and functions and support team on site during events.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Providing information about the site, its history.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.

To use personal protection equipment as provided and directed by your line manager.

Venue Manager – Rothes Halls

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust, Fife’s largest cultural organisation who specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.

They work with a huge range of partners, artists and creatives and their spaces are some of Fife’s favourite places. They’re built on strong values, and those values make them who they are – Fearless, Inviting, Fair and Exciting. As their organisation continues to grow and develop, they’re committed to keeping the needs of their customers at the forefront of their thinking.

Due to some internal movement a fantastic opportunity has arisen to join their team of Venue Managers, they operate four multifunctional theatre venues across Fife, all with their own unique character and product offering.

The vacant Venue Manager position is at Rothes Halls in Glenrothes and the well known venue plays host to a vast range of local, national and international shows; world-famous names, popular music acts, and amateur societies have all added to the venue’s history, and helped keep it an important part of local life. The popular library is a regular draw for young families attending Book Bug sessions, students using public access PCs and avid readers looking for that next book by their favourite author.

There’s a constant flow of delegates attending meetings and events and local community groups are busy teaching guitar, karate and plenty more. Their thriving café is a welcoming space for a leisurely cuppa and a natter for groups of friends; when night falls it’s a busy bar serving theatre goers looking forward to singing along to some classic tunes.

As the leader and face of the venue you’ll need to be an excellent communicator working collaboratively with colleagues, embracing an equitable and co-ordinated approach to service delivery and development, demonstrating the vision, empathy, and agility to contribute at the highest level.

Key skills and experience required:

We’re looking for someone who has demonstrable experience in the field of venue management.

A history of working within the Theatrical/Creative Sectors is clearly advantageous.

Hospitality experience would be equally valued with a real emphasis on developing the MICE (Meetings, Incentives, Conference & Exhibitions) market and growing the café and bars revenues and loyalty.

You’ll be able to show an understanding of what is needed to run an operation that is people focused whilst meeting the demands of a large multi-faceted venue.

Experience of budget management, meeting targets, ensuring a H&S conscious work environment and customer engagement across different fields is essential.

You love working with people and have a hunger and drive to push others to produce their best work, demonstrating your belief in the team as the sum of its parts.

You’re skilled at forming relationships and taking the lead when required, taking forward the venue will require a leader who can bring people together with a shared vision.

A solutions provider, you can think fast, multitask and translate ideas into action.

Confident in who you are, you lead from a place of authenticity, demonstrating the resilience and adaptability to inspire others in the face of significant and complex change.

The successful candidate will join a coaching oriented company who are vested in personal development and who offer an exciting leadership development programme. In addition, you’ll profit from a contributory pension scheme, employee discounts, generous annual leave, flexible working along with a range of wellbeing initiatives.

This is an exciting opportunity for the right person to join an organisation that’s committed to excellence in cultural delivery for the people of Fife.

Salary banding ranges from £38,950 to £42,686 dependent on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with their client on this vacancy so please submit your CV online or for further details contact Sally Rae 07776 662506.
No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Admissions and Group Sales Coordinator

As an Admissions and Group Sales Coordinator, you will be part of a team of 11, led by the Senior Groups and Admissions Manager. You will be responsible for specific account management and proactive sales activity to increase business and help to encourage the spread of visits across our Estate through our business to business (B2B) channel specifically. This role will focus on liaising with a variety of travel trade customers, ranging from small walking tours to large coach groups. You will be required to communicate with our operational site teams to assist our clients whilst they arrange their visits. Whilst your main focus will be on the B2B sector you will also be expected to assist with general consumer customers and Historic Scotland members. There will be a requirement to help develop and implement new processes and operational procedures in line with customer and business demands.

Although based at Longmore House, this post will involve travel for events. These are mostly around the UK, with the possibility of overseas trips. Some of these events may require overnight stays. Evening working will also be required for networking events. As our properties are open 7 days a week, weekend and bank holiday working will be essential as rostered working is required to support our customers and site teams.

For more details about the role and to apply, please visit our website.

Please note that this vacancy closes at midday on Monday 24 June.

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