Full Time

Visitor Services Supervisor – Events

Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a collection worth over £6m. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7 bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens and the national daffodil collection. This area is served with separate catering and retail facilities.

JOB PURPOSE

The Visitor Services Supervisor – Events will develop and drive a calendar of in house and third-party events to increase visitor numbers, generate income and deliver educational and engaging family events across the site.

They will also develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) working closely with the F&B manager to maximise income across these bookings.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for functions and events, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Hospitality & Event Management:
o Develop and promote – in conjunction with the Visitor Services Manager – a program of special events that demonstrate a “return on investment” to contribute to the property’s financial sustainability as well as generating visits.
o Undertake direct and indirect interaction with corporate/private-hire clients, third party events companies and those attending events; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
o Lead interaction with couples and corporate/ private-hire clients regarding the booking process and ensure that efficient arrangements are made for the property for weddings, events, and corporate/private hire.
o Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and events with the advice and support of specialist/advisory staff and volunteers.
o To act as Duty Manager on a shared basis, which will involve weekend and evening work.

• Planning and operational delivery:
o In conjunction with the Operations Manager and VSM, create and deliver a strategy to achieve specific financial and reputational objectives.
o Continue to expand and develop the ongoing three-year event plan and work towards annual venue specific income targets for commercial private hire functions.
o Maintain and record all communications pertaining to all functions and events.
o Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events.
o Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
o Ensure that access arrangements to the Castle (in particular) are coordinated with the Visitor Services Manager – Visitor Experience & Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and management, and buildings repair and maintenance on the advice of its specialists (e.g. Conservators, Curators, Building Surveyors).

• People management:
o Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
o Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
o Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensure the safety of staff, volunteers, visitors and others.

• Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for Weddings, corporate/private-hire business and Events at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety, finances, exchange of contracts and general correspondence/record-keeping etc.

• Health, Safety & Environmental (HS&E) Management:
o Demonstrate responsibility and accountability for H&S relating to Corporate/private-hire business and Events, embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
o Demonstrate responsibility and accountability that Corporate/private-hire business and Events are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Previous experience of working in a visitor/heritage attraction – ideally including supervision of staff and/or responsibility for specific activities
• Event Management experience demonstrating organisational and coordination skills
• Sales experience with the ability to negotiate effectively
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team-worker with the ability to work constructively between different teams, and lead/motivate others
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands
• Excellent interpersonal and communication skills combined with confidence in dealing with a wide range of internal and external customers
• Hard working with a keenness to work flexible hours including evenings and weekends
• The ability to think and act quickly when confronted with emergencies
• Competent user of Microsoft Office products
• A willingness to work with and support other departments as an when the need arises

Desirable
• A formal qualification in Hospitality or Event Management
• Demonstrable experience of delivering high quality service within a performance indicator environment.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Regional Volunteer Coordinator

JOB PURPOSE
The Highlands & Islands region is a large and diverse region with 26 properties, 6 National Nature Reserves, 16 Islands and the UKs only dual UNESCO world heritage site. As such the range of volunteering opportunities is large and complex. This job exists to ensure that the volunteering needs across the region are managed and supported; implementing innovative and effective volunteering initiatives which complement our national approach to volunteer management and development, are in line with volunteering good practice and are of the highest standards. Taking direct management of the regional conservation volunteer group whilst also supporting the individual properties in volunteer recruitment and retention.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Proactively guide and advise regional/property staff at all levels on the operational aspects of volunteer involvement, enabling them to recruit, support, develop and motivate volunteers effectively, in accordance with all national volunteering guidance and systems.

• Work closely with other managers across the Region and in collaboration with the central lead for volunteering to design and deliver a programme of Volunteering, which helps to deliver the operational needs of each property.

• Directly manage the Highland & Island Conservation Volunteer group, group volunteering work programme and associated budgets.

• Support and grow the number of volunteer work parties at properties across the region.

• Instil a Health & Safety culture across the volunteering programme, ensuring all risk assessments, training and H&S paperwork is up to date and provided to volunteer work parties and that the volunteers work within this to reduce risk of incidents and accidents to volunteers, employees, and visitors.

• Develop external partnerships with a range of local, regional, and national organisations to aid in the recruitment and retention of volunteers,

• Ensure all volunteering hours are recorded and reported annually as part of funding and internal requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications & Experience
Essential

• Qualification in volunteer management or relevant experience
• Comprehensive understanding and knowledge of volunteering innovation, best practice, and sector standards.
• Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across a department or organisation.
• Demonstrable use of Project Management Frameworks.
• Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
• Ability to build and manage effective and productive stakeholder and partnership relationships.
• Strong skills in identifying and analysing problems, issues, and areas of improvement, working collaboratively to develop creative strategies and solutions.
• Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.
• Ability to be proactive, use initiative and work independently.
• Ability to balance a strong focus on achieving successful outcomes with the need to empower, enable, motivate, inspire and develop others.
• Working with volunteers in a management capacity.
• Experience of working in the charitable sector or in a volunteer-involving organisation.

Desirable
• Good training, facilitation, and coaching skills; ability to enthuse and inspire and increase others’ confidence.
• Experience of working in a customer-focused environment.

DIMENSIONS AND SCOPE OF JOB

Scale
This role is working across the entire Highlands & Islands region. As such, this requires frequent travel throughout the mainland properties and also to the 16 islands (Canna, Fair Isle, St Kilda, Mull, Iona, Unst). Highlands & Islands consist of 26 properties in total, 6 National Nature Reserves, the UKs only Dual UNESCO World Heritage site, 33,500 hectares of land and over 170 cultural heritage designations. Across the region there are in the region of 200 active volunteers with numbers having substantially fallen post covid. This role is responsible for increasing the numbers of volunteers within the region to pre pandemic levels and beyond.

People Management
Although the role has no direct employee reports, it is directly responsible for the Highland & Island Conservation Volunteer group and management of it. Total current volunteers in the region are approx 200. The role will work closely with the National Volunteering Consultant within the People Department.

Finance Management
 Management of the regional volunteer budget along with project budget where designated.

Tools / equipment / systems
 Describe any specialist tools / equipment / systems that this role is required to use.
 Uses CRM and CoreHR for volunteer management.
 User of finance system to process purchase orders and invoices.
 Must be able to drive and be happy to travel by car, ferry, bus, and aeroplane with frequent overnight stays.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope

Lind & Lime Tour Guide

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 has already proven to be a very exciting year at Muckle Brig as our Lind & Lime Gin distillery on Coburg Street continues to grow. This has greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we welcome visitors for weekly tours. The feedback and response to these tours has been superb.

In the time since we opened, the distillery space has also accommodated festival launches, private events and supper clubs with some of Edinburgh’s top restaurants. We have a fantastic venue here, and we want to grow its reputation across the city.

Moving forward, the Port of Leith Distillery will open soon. This is intended to become a major new tourism landmark in Edinburgh. We’d better start planning the launch parties!

The role:

We’re looking for a passionate, super friendly, outgoing and enthusiastic Tour Guide with excellent multi-tasking skills to join our gin, whisky and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:

• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Retail shifts on rotation in our LEXCO Shop
• Weekly and monthly stock takes across Tour and Retail stock
• Fulfilling online retail orders for collection and posting
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
• £22,000 per annum
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Head Barista – Iain Burnett Highland Chocolatier

Full Time Position + Permanent, Year-Round Work + Pay ABOVE the Real Living Wage

We are looking for an enthusiastic and service-orientated individual to join our team. The job is full-time starting immediately, and applicants must be able to work weekends and flexibly to cover holidays.

The Head Barista leads a small team of Baristas in our elegant, fast-paced Chocolate Lounge serving a menu of gourmet chocolates, cakes, coffees and teas. The Head Barista is responsible for the general barista tasks, and in addition, sets the example of the highest standard of customer service and hospitality organisation, trains and supports colleagues to maintain those standards, and ensures that the duties and policies of the manual are carried out daily. General duties include: serving customers, cleaning, keeping food service records, placing orders, managing staff rotas, stock rotation and ordering. In particular, the ideal candidate will:

· Create and maintain positive colleague relationships with good humour and tact

· Teach and support others with diligence and kindness

· Unify and galvanise the team when under pressure at busy times

· Enjoy a customer facing role

· Be accurate with ordering stock and supplies as well as counting inventories and cash

· Be enthusiastic about the Iain Burnett Highland Chocolatier brand and be proud to represent it

· Be able to communicate clearly with colleagues and management

We’d love to hear from you if you are looking for a kind team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your work and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Being surrounded by a fun, supportive and reliable team; Excellent rates of pay and travel contribution; Flexible work schedule to accommodate family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.

WHAT WE’RE LOOKING FOR: We would love to hear from you if you are kind and are looking for long term, full time work, and live within daily travelling distance of Grandtully. Personal qualities are more important than experience. The ideal candidate will have an attitude of learning, will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, and have a supportive and compassionate nature that strives to contribute to positive relationships with teammates and customers. Candidates must feel content in a busy Front of House environment keeping a positive attitude with colleagues and customers, and giving attention to the personal details of excellent hospitality.

The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. Uniform and extensive training are provided.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully and a contribution to travel costs is offered.

Please contact Rachel at: Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL. Tel. 01887 840775. Your CV, two references and a handwritten covering letter must accompany application.

Community Engagement Assistant

Fixed Term 18-month contract.

Dundee Science Centre is currently looking for an enthusiastic, resourceful, motivated individual to join our team to fulfil this exciting new role.

You will work with colleagues to identify areas of community engagement work that have the potential for further development and growth. The post will also support, and at times lead on, specific engagement partnerships and projects within DSC. You will be outgoing and enjoy interacting with community from all backgrounds and cultures across a variety of ages and stages.

You will have a blend of administrative, communication skills and exceptional administration and communication skills both face to face and written. You will ensure the smooth running of the community engagement function by responding to incoming enquiries and fielding requests from other departments in the organisation related to engagement activity. You will represent DSC in the local community become the face of DSC and the first person our community leaders connect with. You will be an excellent communicator and effective collaborator that can multi-task.

You will be responsible for the administration, communication, evaluation across our formal community and widening access audiences. redesign of the training and development programme of the team ensuring high quality Science communication both internally and externally. As part of your role, you will be required to maintain existing community relationships and foster new ones, increasing DSC’s presence within our wider community areas.

Working closely with the Marketing and Audience Engagement Assistant you will find new ways to connect with more people, and create an innovative, inclusive organisation that can meet the challenges of our ever-evolving world. We are making it our mission to broaden our impact, matching our inspiring programmes, expertise and creativity to the needs and wants of our visitors.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

We are looking for a strong collaborator, with strong customer service skills and excellent attention to detail. You will have an exceptional knowledge and understanding of administration management and excellent digital skills and knowledge.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a detailed covering letter, highlighting your suitability for the role.

Collection and Research Assistant

Full time for 3 months (or part time for 6 months)
Salary £24,171 – £25,225 per annum (Band 7)
Pay award pending plus generous benefits package

About the role

Are you a really, really good researcher? Are you curious about photography? Are you experienced in Equality, Diversity, and Inclusion issues?

We’re looking for a researcher to join our team to work on a fascinating project. National Galleries of Scotland and Fast Forward: Women in Photography are collaborating to complete new research in the photography collection in Edinburgh. Focussing on the archive, you will investigate photography dealing with migrant stories, women’s stories, and work by women photographers.

Your research experience can come from any background, or it could have been post-doc. However, you must already have effective research methodologies and a solid grasp of report writing. 

The difference you’ll make

Working directly with photography curators and other colleagues you will:

Conduct research within the photography archive.

Focus on the photographic stories in our collection that deal with social change – with an emphasis on stories connected to women’s lives (including a minimum of 50% women photographers).

Conduct research on the “Migration Stories” project; evaluating its impact and identifying potential opportunities to commission new work.

Be part of a team producing a report detailing research findings with a particular emphasis on Equality, Diversity, and Inclusion (EDI).

Produce a proposal for either a draft article, proposed curatorial project or a publishing project. This will be evolved in collaboration with all partners to communicate the findings from the research and what type of outputs they can lead to. 

Who we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Degree in art history or photography or equivalent.

A strong interest in or knowledge of photography and/or EDI work.

Excellent organisational and administrative skills with the ability to prioritise work.

Excellent communication skills – written and verbal.

Attention to detail and high level of accuracy.

Experience in report writing or evaluation documents.

Competency and confidence in working with digital systems.

Ability to work as part of a team and develop and maintain effective working relations with a broad range of people internally and externally.

It would also be great if you have:

Previous relevant work experience ideally within a gallery or museum environment.

A working knowledge of collection management systems.

About the Project

The focus of the research will be connected to the commissioned researchers’ interests who are keen to support enquiry into work from new perspectives and raising questions of value to future generations. The project will examine both how people are being represented and how work can be contextualised to bring new knowledge to bear on our audiences. It will also provide information for future researchers regarding pertinent issues connected to representation and identity.

NGS is partnering with Fast Forward, a research project concerned with women in photography based at University for the Creative Arts. Started in 2014 with a panel discussion at Tate Modern, the project has established a significance within the world of photography for highlighting the work of women photographers and for questioning the way that the established canons have been formed.

For more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Monday 12 June 2023.

Driver Skilled Labourer

The role:

Contracts available:

1 x Full time permanent

2 x 6 months fixed term

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS. Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.

Some of the things you’ll do:

* Work under the direction of more senior tradesperson to take the day to day lead on designated activities (trade specific) to ensure all assigned repairs, projects and reactive labouring and driving tasks are delivered effectively, on time and to agreed H&S and quality standards.
* Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.
* Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.
* Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.
* Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures and ensure all pre-start check sheets are completed as required
* Assist in the ordering of supplies and services required for the team.

What we are looking for

* Relevant construction qualification, or minimal 2 years’ experience of working on a hands on construction/maintenance role.
* You’ll have a full driving licence.
* Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

3 x Visitor Experience Duty Managers

ABOUT US

Our company values are at the foundation of everything we do.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour will take in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Duty Managers with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Muckle Brig Duty Manager you will be the face of our Distilleries, ensuring excellent customer service all day, every day. You will be able to lead successful teams and deliver a seamless service for our guests and other teams across Muckle Brig.

Muckle Brig is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Ensuring excellence in daily operations for all Visitor Experience activities including tours, private and trade visits, events, and retail.
• Supporting the Head of Visitor Experience to ensure the effective and progressive running of the Visitor Experience Team
• Being the main contact for daily operations providing support and assistance to all guests and Muckle Brig teams
• Team management including performance review, recruitment and HR
• Ensure staff deliver and comply with Muckle Brig policies and administration requirements including financial, HR, absence, IT, Health and Safety and Data Protection policies
• Rostering large teams, leading various front of house sectors
• Coordinate daily activity, creating a culture of excellence and an environment that inspires and motivates the VE Teams to deliver exceptional visitor experience.
• Set clear goals, targets and performance objectives for the team, monitoring and proactively managing performance on a regular basis
• Produce training and development plans for your teams to a build successful, progressive environment
• Monitoring maintenance and cleanliness of the site ensuring standards are met, escalating issues as required
• Autonomy to proactively anticipate guests needs and create service solutions.
• Liaise with colleagues across the site to ensure excellent communication regarding bookings and visitor operations.
• Supporting customer facing activity as required, including tours, tastings and Front of House Welcome
• Managing visitor flow throughout the building, ensuring a warm welcome, clear guidance on navigating the distilleries, and safe onward journey
• Ensuring email enquiries, customer feedback, reviews and complaints are administered quickly and professionally
• Work with our Senior Operations Manager to ensure a safe and healthy working environment
• Act as Fire Marshal and responsible person in the event of emergencies and absence of senior colleagues.
• You will be required to undertake such additional duties for the Company as the Company may reasonably require
• Following company sustainability policies and working to the Green Tourism Business Scheme (GTBS) protocols, with direction from the company GTBS associate.
• You may be required to work at other Muckle Brig locations when appropriate

Skills & Experience:
If you have strong management experience within a high-end visitor experience or hospitality business where world class service is a minimum expectation, this position is for you. We need inspirational leaders who empower their teams to work together in a positive and enthusiastic way. You will have the ability to develop, support, train and encourage your teams to strive for the best and ensure that Muckle Brig is set up for success.

Essential
• Experience delivering exceptional, 5-star visitor service
• Experience working in a 5-star visitor attraction, tourism or hospitality setting
• Experience managing teams across multiple disciplines in a supervisory role
• Excellent time management skills
• Experience presenting to groups or all sizes and abilities
• Strong communications and interpersonal skills
• Ability to work with colleagues to deliver a seamless service
• A drive for ongoing improvement with attention to detail
• Experienced user of Mac and other IT software
• Happy to present to groups, large and small

Desirable
• Positive, can-do attitude
• Knowledge of whisky and gin production processes
• Ability in a foreign language
• Events management

SALARY & BENEFITS
• Up to £32,000 per annum dependent on experience
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Visitor Experience Team Leader (Full-time, Permanent)

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world!

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Working across the National Museum of Scotland and the National War Museum within Edinburgh Castle, you will work within a group of Team Leaders leading your own team to provide an excellent visitor experience.

You will lead by example by encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house.

You’ll also be successful through your strong administrative, ICT and planning abilities.

As this role involves working evenings, weekends and public holidays on a regular basis and occasional overtime, it is important that you have a flexible approach towards work.

Additional Benefits:

Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays!
Cycle to Work scheme
Free access to national (and international) museums and exhibitions!
Exclusive discounts on both local and national High Street and online retailers!

For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!

Please note that CVs are not considered as part of applications and will not be forwarded to the shortlisting process.

Barista

Restoration Yard is a gorgeous restaurant, coffee shop and take away food outlet in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for motivated individuals to join our fantastic team. If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! We have various daytime shifts available and weekend working is required.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 19 June

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STEM Development Lead

Salary Range: £25,000 – £29,000 (Grade 2C)
(starting salary £25,000 – depending on experience)

Contract: Full time, annualised hours: 37.5 hours per week (Any 5 days of 7, flexible working required) – Fixed Term 18-month contract.

Dundee Science Centre is currently looking for a committed, enthusiastic, motivated individual to join our team to fulfil this exciting new role.

You will oversee the STEM engagement work of the department across programmes ensuring best practice in the approach, delivery, and legacy. The post will work with colleagues to identify areas of STEM engagement work that have the potential for further development and growth, and will effectively articulate, plan and champion this.

In addition you will support, and at times lead on, specific community engagement partnerships and projects within DSC with an initial focus being the overview of the community engagement strand.

You will be responsible for the redesign of the training and development programme of the team ensuring high quality science communication both internally and externally. As part of your role, you will be required to provide training and promotional materials, that will be used across our website and social media channels to engage and raise DSC’s profile. The role also includes the line management of the Senior Science Communicators and Science Communicators and advising on strategic alignment and sustainability of the programme.

Working closely with the Business Development Lead and Marketing and Audience Engagement Lead you will be responsible for: developing and delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences in a blended approach with a key focus on digital, in-centre, outreach and in homes in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

We are looking for someone with relevant knowledge and experience, who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will have the required qualification or experience, excellent interpersonal skills and more importantly a desire to succeed.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a detailed covering letter, highlighting your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews to be held on Thursday 22nd June, no alternative dates are available.

Marketing and PR Communications Manager

The Black Watch Castle and Museum is the leading 5-star rated visitor attraction in Perth welcoming locals and visitors alike.

The Black Watch Regimental Trust has a fantastic opportunity for a Sales, Communication and Marketing professional to drive new business opportunities, deliver strategic priorities and to raise brand awareness across all our activities both charity and commercial.

You’ll be responsible for developing our creative marketing campaigns, using customer and market insights to drive sales, and run events. You will lead on the brand and marketing of the business, ensuring campaigns align with our strategic objectives, driving growth and revenue.

As an ambassador for the Regimental Trust , this role will require you to be based at Balhousie Castle and to liaise with local organisations and industry bodies. Networking and reputation building will be key as you will also be required to represent us nationally at Trade Shows and Events.

The role will report to the CEO; however, input will be provided from all teams in the Trust You will work closely with and have support from all Head of Departments. You will be responsible for all aspects of marketing from event planning to strategy and this role offers huge variety.

If you are seeking an opportunity to collaborate with a fantastic team and have the drive and ambition to spread the charitable and cultural message of this historical regiment, then this is the job for you.

About You
As a confident communicator who excels at building relationships, you’ll be a creative and experienced sales and marketeer who can demonstrate leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll have a tourism, hospitality or leisure background but if you’re an experienced from a different industry we’d be interested to hear from you.

You will have the ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities. Commercially minded, we are looking for someone who is great at spotting a new opportunity to drive revenue growth through new events and packages.

You must be highly organised with the capacity to prioritise and work concurrently across multiple projects and demonstrate a commitment to customer service excellence.

Salary commensurate with experience
Full-time, Permanent
From £25,000

Please apply with covering letter and CV to anne@theblackwatch.co.uk

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