Full Time

Libraries Curator

The historic library collections held by the National Trust for Scotland provide a rich and varied record of readership and intellectual history across more than 40 historic properties. The Libraries Curator will lead initiatives to bring these collections to life for our visitors and open them up for researchers, both in person and digitally. Displayed and managed within historic settings, the current lack of centrally managed and accurate book listing hinders research, interpretation, and storytelling. With expertise in book history and rare books cataloguing, the Libraries Curator will work with external stakeholders and colleagues across the Trust to spearhead initiatives to catalogue and preserve the collections, open them up for research and enhanced visitor engagement, and to raise the profile of these collections both nationally and internationally.

SHORT-TERM PROJECT ACCOUNTABILITY

The priority for this role will be to develop and promote a project to audit and catalogue the NTS library collections to professional standards. Within the first year, the post-holder will review existing collections data and systems, pilot potential cataloguing project models with support from external consultants and stakeholders and work closely with the fundraising team to seek support for an ambitious programme of cataloguing, public engagement and collections research. The priorities for the following years, and the longer-term extension of this role, will depend on the outcome of this initial development phase.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Plan and deliver a series of projects in book cataloguing to ensure a consistent standard of cataloguing across NTS properties, including recruiting and managing temporary staff, and managing project budgets to ensure targets and standards are met

Deliver long-term improvements to the management of library collections at NTS through ongoing internal advocacy and contributions to strategic planning, both regionally and centrally

Build and maintain key stakeholder relationships across the historic library sector, representing NTS at national and international sector events where appropriate

Develop and implement policies for the management, cataloguing and development of library collections at the Trust to recognised professional standards

Develop research strategies, and build partnerships to align external research requests with NTS research priorities

Support the development of innovative visitor experiences and engagement activities relating to, and using, our library collections, both in person and online

Build and maintain relationships with colleagues across NTS, to support better care, and security of library collections, as well as improved access and interpretation – this will be done in partnership with regional curators, regional conservators, and with property staff

Promote NTS library collections nationally and internationally by researching the collections and sharing the outcomes with using the Trust’s main digital channels, and through external professional networks.

Other duties and responsibilities which may arise, ensuring that any work produced is outcome led, focused on delivery, and meets the needs of historic properties.

Collections Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Be a passionate advocate for continuous improvement of standards in collections care & conservation, and collections management in support of engagement and access

Work closely with Regional Directors and Operations Managers across the Trust to tailor the advice and training needed to support regional property teams to work within the Trust’s collections management policies

Build relationships across the museum and conservation sectors, including promoting the work of NTS at conferences and participating actively in sector developments

Plan and lead centrally managed collections conservation and management projects, including procuring services, recruiting and managing temporary staff, and managing project budgets in liaison with regional operational teams and curators to deliver excellent collections care, conservation and management across the Trust

Responsible for ensuring systems are in place to manage collections processes that meet the SPECTRUM : UK Collections Management Standard and other requirements of the externally assessed Museum Accreditation scheme, including Axiell Collections, Extensis Portfolio and Knowledge Integration CIIM.

Oversee the management of the Loans, Acquisitions and Disposals (LAD) decision making processes in line with the NTS policy – NTS Developing Collections – to ensure consistency and clarity of decision making.

Responsible for resourcing the ongoing NTS-wide programme of collections review and rationalisation within the Museums Association ethical guidelines for disposal

Manage the Loans Registrar function to ensure continued progress towards reducing risk and costs to NTS through the review of long-term loans and the renewal of loan agreements, including sensitive relationship management with donor families

Manage the Collections Systems Manager to ensure that Axiell & Extensis Portfolio remain up to date and that development plans are in place

Provide leadership in collections care and conservation advice by line managing the regional conservators and working closely with regional directors to set mutually agreed strategic objectives in collections care and conservation.

Take a strategic lead in managing risk in collections through maintaining processes needed to: keep insurance information up to date, monitor loss and damage to collections, support regional teams with improving security of collections, implement training in collections audit, and ensure regional conservators provide support on emergency planning and salvage

Lead on the provision of integrated advice to regional operational teams to minimise risks to collections during capital projects

Contribute to NTS online platforms and social media with collections related content to promote best practice and engage audiences with the work of the Trust

Retail Apprentice

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner

Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability

Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities

Checking our visitors experience of the gift shop and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service

Regular interaction with all members of the public

Provide outstanding customer service to elevate the overall visitor experience

Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.

Maintain stock availability, accurate pricing, and quality standards.

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Kitchen Porter

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

A kitchen porter is responsible for basic food preparation, kitchen cleanliness, and ensuring the area remains organised. A kitchen porter’s duties include:

Cleaning and sanitising all areas used for meal preparation, along with ovens, grills, sinks, and stoves.

Unloading food and equipment deliveries & ensuring they are stored in the right areas.

Continually making sure that work surfaces, floors, and walls are clean and sanitised.

Taking out the rubbish and putting in correct bins

Washing cutlery, utensils, and cookware so the kitchen staff has constant access.

Helping the chef with food preparation such as peeling, washing, and cutting meal ingredients.

Keeping freezers, fridges, and storage areas clean and organised.

Taking on ad-hoc duties when deemed appropriate to the position,

Carrying out basic cleaning tasks as quickly and safely as possible.

Collecting and washing up pots and pans.

Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.

Unloading equipment and food from deliveries.

Ensuring the storerooms/areas remains organised.

Making sure work surfaces, floors and walls are always clean and sanitised.

Some basic food preparation may be required

Adhering at all times to health and safety requirements

Work as part of a team

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation.

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Supporter Care Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Lead the supporter care team consisting of 7 to ensure that we are giving exceptional supporter care – face to face, by telephone, over email and occasionally through social media channels.

Taking responsibility of the central management and the processing journey of memberships purchased at our properties, online and over the phone.

You’ll ensure that your team are the ‘knowledge hub’ of the Trust providing support to internal and external audiences. You’ll be expected to know and provide training to your team on our charity activities, products and policies and be able to communicate them in a digestible way appropriate to audience.

Working with the CRM manager, you’ll provide operational skill to ensure that our data flows are managed in a compliant and effective way.

Working with the wider directorate, you’ll manage workflows and develop new processes to improve or enhance our product offering and the experience of our supporters.

Supporting the Head of Membership, you’ll provide input into new product development, stewardship and retention programmes and membership materials and communications.

You’ll motivate your team to be process driven ensuring that procedures are mapped, reviewed and updated when required.

You’ll provide guidance and templates on how we respond consistently to our supporter enquires, feedback and at times complaints to ensure loyalty and future support.

You’ll be responsible for setting and monitoring SLA’s to ensure that our supporters have the best experience when connecting with us.

You’ll manage the relationship with external partners to handle fulfilment of membership materials, out of hours support and response handling.

You’ll be responsible to ensure that we spend against allocated budget

You will work with the finance team to ensure smooth processes and successful income generation with payments, refunds and Gift Aid.

You’ll be an advocate for our members by tracking feedback and enquires to improve experience and enhance our offering.

You’ll maintain and enhance your personal knowledge, skills, and networks by playing an active role in the appropriate professional bodies. increasing the Trust’s influence across the sector.

People Management

Line management of a Team Leader and up to 7 Supporter Care Executives

Seasonal line management of temporary staff

Key internal relationships including properties, fundraising, marketing, communications, CRM, IT and finance teams

Manage external agencies that provide fulfillment, distribution and back up support

Regular reporting of team performance, key performance indicators.

Financial Management

Responsible for input into budget preparation and monitoring; examining return on investment and ensuring all actions are taking with a view to the long-term financial stability of the Trust.

Strategic Support

Identify and recommend to the Head of Membership measures that improve service provision and supporter experience in order to drive achievement of targets and strategic goals.

Guide

We are currently recruiting Guides for our busy summer season.

The job of a Guide at Camera Obscura & World of Illusions is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception, you will be required to promote the attraction to passers-by in the street. You will need a sound knowledge of the local area to answer queries from visitors.

In return, you get a wide range of benefits, such as free entry into our attraction for friends and family, free breakfast, tea and coffee, a very generous amount of breaks. We know that work-life balance is important. We always try and be as flexible with shifts as possible.

Please ensure your personal email is present on your CV.

Contract length: 3 months with possibility for extension
Job Types: Full-time
Salary: £12 per hour

Marketing Assistant

Salary Range: £23,500 – £25,300

Full time, fixed term 18-month contract, 37.5 hours per week

Dundee Science Centre is currently looking for a confident, creative individual with exceptional digital communication skills to join our team to fulfil the pivotal role of Marketing Assistant in a full-time capacity.

You will create engaging content for Dundee Science Centre’s social media presence and deal with the day-to-day administration of the marketing function at DSC, including clerical tasks, marketing, and operational event activity. You will analyse campaigns, collaborate, and share design ideas, conduct market research, collate results, and compile statistical information. You will be exceptional with systems as a large part of your role will be administration.

Working in an open plan office you will collaborate closely with your colleagues, to ensure your knowledge of the organisation is constantly up to date.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of exceptional customer service, campaign execution and content writing.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

For further information please view the detailed job description on our website:
https://www.dundeesciencecentre.org.uk/jobs

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role

Retail & Admissions Manager

Work somewhere where a job is not just a ‘job’, where you can be part of a team with a passion for sharing Scotland’s heritage and making a real difference to local lives. Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites and easily accessible from Edinburgh by road and rail. Now cared for by an independent charity, we are seeking a highly effective retail and admission manager to work with us.

In this interesting and varied role, you will be essential to the success of our charity. The Retail and Admissions Manager plays a lead role in representing Abbotsford as first point of call to our visitors and to ensure all retail and admissions procedures are robust and comply with best charity and fundraising practice. As a small team run by staff and volunteers, you should be personable and flexible in your approach to others and be prepared to be bitten by our passion for Scott and Abbotsford.

Full time, salary of £29,391-£31,799 per annum dependant on experience.
Application Process
For more details of the role, please download the Job Description.

To apply follow the link, https://www.scottsabbotsford.com/about/vacancies download and complete the Application Form. Candidates are asked to send the completed document, and if they wish an additional CV, to vacancies@scottsabbotsford.co.uk.

Plumber

Thank you for your interest in the post of Plumber with Historic Environment Scotland, based at Edinburgh Castle within the Edinburgh Region. This is a permanent and pensionable appointment.

You will help ensure the day-to-day maintenance of hot and cold-water services within the Edinburgh Region, carry out maintenance on drainage, rhones and cast-iron systems and daily checks of public toilets prior to opening. The applicant will be an integral part of the Monument Conservation Unit (MCU) Team, who deliver the annual programme of works and provide support to the Visitor & Community Team ensuring that Edinburgh Regions buildings are maintained to a five-star level.

Maintenance Technician

Camera Obscura and World of Illusions is a Visit Scotland 5-Star rated visitor attraction consisting of a rooftop terrace, exhibitions, reception area, and gift shop.

This role involves maintaining high standards of presentation and safety internally and externally for our many visitors. In 2023, we were the 7th most visited paid attraction in Scotland. We are open to candidates with various levels of experience, from juniors who will receive full training, to experienced technicians ready to hit the ground running, to specialist electricians who may take on electrical maintenance in addition to general tasks.

Camera Obscura & World of Illusions is proud to be accredited as a Living Wage Employer.
We offer:
– Real Living Wage, calculated according to the cost of living
-Non-contributory pension scheme
– Free entry for friends and family
– Free tea, coffee, and breakfast staples
– Generous break times
– Flexible shifts when possible
– Extensive Employee Assistance Programme
– NHS-approved wellness app for mental health
– Sick Pay
– Yearly bonus, discretionary
– Role Details

Summary
– Ensure visitor safety through health and safety checks and necessary remedial work.
– Maintain all exhibits, lights, and effects in full working order.
– Participate in prototyping and building new exhibits.
– Tasks will be allocated based on your skill set.

Job Requirements
– Experience: 2 years relevant experience (preferred).
– Language: Fluent English (required).
– Licence/Certification: Driving Licence (preferred).
– Work Authorisation: United Kingdom (required).
– Basic skills or the ability to learn in electrics, joinery, painting and decorating, plumbing, and IT.
– Good communication, numeracy, organizational skills, and initiative.
– Ability to work independently and as part of a team.
– Flexibility to work outside normal opening hours when necessary.

Main Duties
– Building Maintenance: Routine maintenance, repair work, and occasional cleaning.
– Exhibitions: Development, maintenance, enhancement, and repair of exhibits.
– General: Maintain a clean and tidy work environment and assist in other site operations as required.
– Emergencies/Security: Familiarity with fire and emergency procedures and ability to lock and secure the building after hours as a key-holder.
– Other Duties: Event/meeting preparation, offsite research, driving, ordering, and liaison with external contractors.

Hourly rate: £13.65 (equivalent annual salary: £28,392).
Type: Permanent
Job Type: Full-time
Location: Edinburgh, EH1 2ND
Schedule: 8-hour shifts 5 days over seven including one weekend day.

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.

Delivering high standards and a consistently warm welcome within the catering department

Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.

Ensure that food is prepared and served in a timely manner.

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e.our Trust-wide Catering Development team

Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

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Libraries Curator

Collections Manager

Retail Apprentice

Kitchen Porter

Visitor Services Supervisor – Food and Beverage

Supporter Care Manager

Guide

Marketing Assistant

Retail & Admissions Manager

Plumber

Maintenance Technician

Visitor Services Supervisor – Food and Beverage

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