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Full Time

Community Engagement Officer

The Community Engagement Officer is responsible for one of the pilot projects in the Trust’s Engaging Communities Project. This initiative aims to build the organisation’s capabilities in community engagement through pilot projects in Glasgow (Tenement House), Aberdeenshire (Fyvie Castle), Argyll & Bute (Hill House), and Highlands (Torridon). As part of the project team managed by the Engaging Communities Project Manager, the Community Engagement Officer works closely with operational teams at their property to deliver a programme of activities aimed at facilitating participation and developing new community engagement methodologies which will be used across the Trust. The Engaging Communities project is made possible with the National Heritage Lottery Fund, with thanks to National Lottery players.

The posts at Glasgow, Hill House and Torridon are for a fixed term of 12 months.

Gardener

Surrounded by a woodland setting, Pitmedden Garden is placed in the rolling farmland of Aberdeenshire. Set within 7 acres of a walled garden, it has a unique design with almost 7 miles of clipped hedging. The parterres at the heart of the garden are a masterpiece of intricate patterns that house annual bedding plants to provide striking summer colours. Ornamental pleached trees, centuries-old trained apple trees lining the walls, obelisk yews running along the central axis, and herbaceous borders all add to the long seasonal charm of this important historic setting.

The new contemporary planting in the Deconstructed Parterre in the Upper Terrace has been reimagined to reflect the need for higher biodiversity and resilience in the landscape. Offering a rich and dynamic planting design, it creates an immersive experience highly enhancing the visitor’s journey through the garden.

Thousands of visitors from all over the world come to Pitmedden Garden every year to appreciate and enjoy this fine example of a Scottish Renaissance landscape.

Wedding & Events Coordinator

We are looking for a self-motivated and organised individual, to manage and develop Haddo House functions and events business and corporate private hires.

This role will ensure income opportunities are maximised in the context of consistently high standards of customer care and presentation.
Functions at Haddo House can range from intimate family dinners and tours to large corporate events and weddings for up to 250 guests. Every function requires the same level of planning and care, to deliver an outstanding product to our clients.
In addition to our busy diary of functions, we are also home to a variety of art groups, and provide support for annual performances from Haddo Arts Festival, Children’s Theatre & Choral and Operatic Society.

Community Engagement Officer

The Community Engagement Officer is responsible for one of the pilot projects in the Trust’s Engaging Communities Project. This initiative aims to build the organisation’s capabilities in community engagement through four pilot projects in Glasgow (Tenement House), Aberdeenshire (Fyvie Castle), Argyll & Bute (Hill House), and Highlands (Torridon). As part of the project team managed by the Engaging Communities Project Manager, the Community Engagement Officer works closely with operational teams at their property to deliver a programme of activities aimed at facilitating participation and developing new community engagement methodologies which will be used across the Trust. The Engaging Communities project is made possible with the National Lottery Heritage Fund, with thanks to National Lottery players.

The post at Fyvie Castle is permanent. For the first 12 months (January to December 2024) it will work as part of the Engaging Communities project. Going forward from January 2025, the Community Engagement Officer will be part of the property’s operational team and will contribute to the development of Fyvie Castle’s ambitious long term redevelopment project.

PLANTS Project Administrator

This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of this post is to provide administrative support to the Project Manager and the rest of the PLANTS Project team who are based at NTS regional offices across Scotland. Reporting to the Project Manager, the post holder will be responsible for managing all travel, subsistence and communication for the Inventory Teams as well as for providing general administrative support. The role will also support the PLANTS Data Manager and Inventory Teams by processing data collected during the audit process, creating new records for unregistered plants, and supporting the maintenance of plant inventory information in IrisBG.

HR Assistant – Reward and Recognition

Permanent, Full-time
Salary £24,171 per annum (pay award pending)
Plus generous benefits package
Hybrid / flexible working
Starting January 2024

About the role

We have an exciting newly created role working in our HR team specialising in reward and recognition. We’re looking for an HR Assistant to support us in delivering an engaging colleague experience ensuring National Galleries of Scotland is a great place to work for all. 

If you thrive working in a team and you’re looking for either your first step into HR, or to progress your HR career, we would love to hear from you. 

Ideally, you’ll have an admin background or an HR qualification, as well as experience of data entry preferably in payroll systems. However, you must be really good with numbers, have excellent Excel and organisation skills along with a keen eye for detail.

In HR we have a strong team culture where you would be welcomed and supported. We have a friendly and professional working environment where continuous improvement is encouraged. 

The difference you’ll make

With a focus on our reward and recognition offer, you will provide admin support to the HR team including supporting the monthly payroll process, family friendly leave and other colleague lifecycle processes. Reporting to the HR Officer your responsibilities will include but not be limited to:

Working with our HR and payroll systems to support the monthly payroll process. From system entry to reporting (and everything in between), you will work with great attention to detail to meet key deadlines.

Admin support including correspondence, system entry and paperwork issue for a variety of colleague lifecycle processes including:

Contract amendments

Leavers

Family friendly leave

Supporting the promotion and administration of our colleague reward and recognition offer including pension, holidays, and other benefits.

Working closely and flexibly with HR colleagues as requested.

Who we’re looking for?

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent knowledge of Microsoft Office products, in particular MS Excel.

Team player with ability to work collaboratively.

First class communication skills both written and verbal.

Strong organisational skills and great attention to detail.

Strong numeracy skills.

Ability to review and interpret information from a range of sources to effectively respond to queries. 

Ability to show diplomacy and tact whilst being discreet and maintaining confidentiality.

Flexible and adaptable to change.

It would also be great if you have: 

Human Resource Management Degree or equivalent experience / CIPD Qualified.

Experience of working with payroll.

What’s on offer for you

Our colleagues will tell you great things about working here. We aim to ensure the National Galleries of Scotland is a great place to work, where our people thrive in a culture where we are trusted, empowered, and engaged to achieve our true potential. We offer a range of benefits to promote healthy working lifestyles for all our colleagues. Details specific to this role are:

Hours
37 hours per week excluding breaks. Hours would be 08.30 a.m. to 5.00 p.m. Monday to Thursday and 08.30 a.m. to 4.30 p.m. on Friday with a one-hour unpaid lunch break each day.

Holidays
When you first join, you’ll get 25 days annual leave per year plus 11.5 public and privilege holidays pro-rata depending on hours. After 5 years your annual leave will increase to 30 days.

Where you’ll be based 

You will be based at Modern Two, 73 Belford Road, Edinburgh, EH4 3DS. Although in the heart of Edinburgh free car parking is available on site.  

Pension
We are a Civil Service Pension employer. You get to choose if you want a defined benefit or stakeholder pension. The benefits of joining the scheme include generous employer contributions to your future pension, life assurance, and options to increase your pension. If you join the alpha Civil Service pension scheme our contribution will be 27.1% for this role.

Other benefits

Family friendly working policies, free or discounted entry to various visitor attractions, staff discount at our shops and cafés, Cycle to Work Scheme, wellbeing support and services including our Employee Assistance Programme.

Stonemason

To apply for this post, please complete an online application form, which can be accessed below.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland in Lesmahagow and the surrounding area.

Guidance on completing the application can be found in the ‘Guidance notes for applicants’ document, which we recommend that you read, as well as Job Description for the post – both can be accessed via the links above.

If you are unable to complete an online application form, please contact the recruiting team (contact details are provided in the Job Description for each post) and they will arrange for an application form to be sent to you.

Please note that as we operate an e-recruitment system, we will contact you via the email address that you provide to update you on the outcome of your application.

Assistant Chocolatier

This is a rare opportunity to join our small professional team producing award-winning world class gourmet chocolates – this position is suited to a kind, dedicated, patient assistant who will help wherever required while developing skills necessary to become an artisan chocolatier.

WHAT WE’RE LOOKING FOR

The ideal candidate:

– has a continuous attitude of learning;

– has a sharp eye for detail and is also content with repetitive tasks in a production kitchen;

– works efficiently under pressure in an organized way;

– follows directions and recipes precisely;

– appreciates the difference between standard and gourmet chocolate;

– values genuine friendships and contributes to a positive team culture;

– communicates fluently and clearly with team mates and the Master Chocolatier;

– can support others closely as well as work independently with responsibility.

A passion for gourmet food is vital together with a willingness to work to the standards required by the Highland Chocolatier brand. Personal qualities are more important than experience as full training will be given.

BENEFITS OF WORKING HERE

Permanent, full-time, year-round work, with excellent pay.

Being surrounded by a kind and supportive team.

Training to world class standards.

Usual working hours 9 to 5.30 Monday to Friday.

Applicants must live within 30 minutes travelling distance of PH9 0PL.

Please send your CV with contact details for 2 referees and a handwritten covering letter to Master Chocolatier Iain Burnett. Tel. 01887 840775 chocolatier@highlandchocolatier.com

Commercial Director

The Director of Commercial, is a new post, which will be responsible for leading our hospitality, front of house and marketing teams.

You will take responsibility for delivering efficient, quality driven, and cost-effective hospitality, visitor services and commercial activities as a key part of the Trust’s business. You will strive to significantly grow our conference, events, and wedding businesses across all our visitor locations. Working within our Executive Management Team you will help drive continual improvement of our visitor experience, enhance performance, and purpose innovations to maintain our five-star status.

You will have responsibility for the sales and delivery of all our onsite and on ship visitor events, including daytime conferences, evening dinners and meetings, and similar activities within a managed programme , including weddings, by deploying and supervising the events management, kitchen team and waiting staff. Your team will be thus be responsible for everything associated with running our hospitality experience, as well as ensuring that the required equipment and facilities are maintained to a high standard .

You will be responsible for the teams that manage admissions to our museums;
You will also be responsible for managing both the admissions team at Discovery Point and Verdant Works – this provides our guests with a consistently world-class service, and our marketing team – ensuring we maximize general admissions income, secondary spend, on line sales, group bookings and cruise line visitor numbers.

You will be responsible for maximising our carpark and letting income and will be able to turn your commercial flair to help the wider team manage tender processes and lead negotiations on ad hoc commercial deals to deliver best value for our charities’ limited resources.

About you
You will be passionate about customer experience and obsessed about exceeding expectations, have a track record of leading successful teams in a customer-centric environment. An established senior leader, ideally with at least ten years’ experience, you will perhaps be a General Manager, Director or MD/CEO of a smaller organisation. With an eye for detail and a commercial acumen to contribute at the senior management level, you will possess a robust business understanding,

You will be a collaborative player who will champion our values of kindness, trust, collaborative working, and respect and will work with colleagues across the business in delivering our One Team culture.

Visitor Services
• Manage and direct ticket safes/admissions at each site.
• Daily trading and opening and closing procedures at each site.
• Develop admissions reporting systems.
• Maximise revenue, including Gift Aid
• Maximise customer satisfaction
Retail/Letting/Hospitality
• Provide a first-class service to museum visitors, cafe and retail customers (including online), conference, events and wedding clients
• Seek to increase income generation within the catering and retail operations through maximising customer spend
• Manage buying, stock control and profitability of retail sales.
• Management and development of sales from e-shop within website.
• Responsible for the effective and efficient operation of hospitality offer at all venues including conference and business clients
• Maintain the profitable operation of all catering and bars including setting prices to achieve maximum profitability whilst remaining competitive
• Liaise with team members and outsourced suppliers to ensure that all catering operations are operating efficiently and that the food & services provided are of the highest quality and highest standards of customer care.
• Ensure that customer queries or complaints are dealt with appropriately in accordance with complaints policy.
• Acting as Designated Premises Manager for bars and cafe in venues and compliance with all requirements of our licenses
IT
Continuous improvement of all systems supporting your teams profitability including :-
• General admissions, done in conjunction with the Finance Team
• Stock control systems, done in conjunction with the Finance Team.
• Profitability reporting procedures within the Retail and Café teams.
• On-line booking systems for general admission, group bookings, and events

Visitor Development
• Assist towards the development of annual programme of public events for each site.
• Plan and manage public events.
• Develop promotional initiatives to grow visitor numbers.
• Respond proactively to market trends within your sphere of responsibility.
• Assist in development and delivery of the company-marketing plan.

Leadership & Staff Management
• Provide effective leadership, management and motivation of those directly reporting to you including; recruitment, induction, supervision, appraisal and ongoing training and development.
• Help encourage positive performance across the business as a whole
• Provide quarterly written performance reports for the Board.
• Attend Board Meetings, sub committee Meetings, executive management meetings and all internal and external meetings as required.
• Assist the Chief Executive in the preparation of relevant reports, submissions and service planning performance reviews
• Assisting in developing and implementing effective procedures and systems appropriate to the needs of the organisation.
Financial Management
• Providing effective budgetary control to ensure that income and expenditure targets are met and turnover and profit maximised.
• Overseeing the management of budgets for the Commercial and Marketing departments in accordance with agreed budgets set by the Chief Executive & Head of Finance & Admin.
• Work closely with the Chief Executive and the Head of Finance & Admin to devise strategies and set financial targets to maximise income potential and monitor expenditure.
• Maintain Organisational Assets Register.
• Contribute to the development and implementation of capital plans and projects
• Assist the Chief Executive and Head of Finance & Administration in financial forecasting and review.
General
• Take an active part in communicating and co-operating with other staff and departments.
• Follow all corporate guidelines, procedures and policies.
• Work in accordance with the company’s Equality and Diversity Policy.
• Be aware of and comply with, rules and legislation pertaining to Health & Safety at work.

Cook / Baker

The role

To prepare, cook or bake (role depending) all food for RZSS Highland Wildlife Park food outlets that deliver the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and presentation, but is also in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
Ensure all food presented is of the highest quality, making sure of dietary requirements.
Assist with the set-up of the kitchen on a day to day basis.
Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
Contribute to menu development and the analysis of food quantity and quality.
What we’re looking for:

You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
Have a good understanding of legislative requirements regarding food preparation and delivery.
Can demonstrate high level of catering competence.
What you’ll get in return:

37.5hr working week (5 out of 7 days)
34 days annual leave (pro rata)
Free staff transport (from Inverness and local area)
Discount in both retail/catering
Opportunity to observe the work of our animal keepers first hand
Free admission to Edinburgh Zoo and other BIAZA listed UK zoos
Free admission to other local attractions (ASVA listed)
Additional benefits for permanent staff including employer contributory pension scheme access to a healthcare plan and supplemented Highlife Membership
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Brand Director Glengoyne & Rosebank (Maternity Cover)

Are you a brand guardian keen to help unlock our potential in the spirits sector?

This opportunity could be the one for you…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you’ll really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whiskies and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are a business you will want to take a look at!

Our Brand Director Opportunity – experienced brand director with past experience working in FMCG and leading and managing a team.

We’re currently looking for an experienced Brand Director to join our Sales and Brand team on a fixed term, maternity cover contract for c. 12 months. The role will be based in our head office in Broxburn (Hybrid working) and is offered on a full time basis. With our brands being key to our ongoing success, the role of Brand Director is pivotal to our strategic success. 

As a Brand Director, we are expecting great things from you, especially as you will be representing our greatest assets… our wonderful brands! You will live and breathe each of our brands and will consistently exude significant passion and enthusiasm, levels of which you will naturally pass on to our new and existing customers, clients and internal stakeholders. We will be expecting you to effectively identify and manage particular brand trends and proactively and creatively develop the future of the brands. Leading and supporting direct reports with managing and delivering all of the central brand activities for both Glengoyne & Rosebank.

Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK. 

Guest Experience Executive

Due to upcoming modern family leave, an opportunity has arisen within the Macallan Distillery Experience on a 12-month fixed term contract.
The Guest Experience Executive builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction.
The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand, exceeding guest expectations at every stage.

Job Description
First point of contact for all guest experience and event enquiries received
Structure experience accordingly dependant on guest / market / brand requirements and ensure correct level of visit is offered
Liaise with Managers in all departments to put all requirements in place for each experience
Event Diary and AnyRoad software – update and review daily to ensure all enquiries are recorded and managed appropriately
Arrange all appropriate accommodation, transportation, and other experience elements including all invoicing and payment details
Construct and implement detailed plan and running order for all guest experiences, numbers may be from 2 to 200+ guests
Ensure that all guest touch points are kept up to date, relevant and appropriate to brand guidelines and standards liaising with our marketing colleagues
Public tours – update as required, and check that copy is accurate and make changes where appropriate. Ensure that all data collection requirements are in place and monitored and reported as required by the business
Be responsible for capturing all details of any visit/event ensuring accuracy to account for all costs to be invoiced out to markets. Liaise directly with our financial administrator to ensure that all experiences are paid/invoiced within the agreed timescales. Details of all costs and billing instructions must be with the finance administrator within 24hrs of the booking being made.

Skills And Experience
To be considered for this role you will be experienced within the events industry and have extensive knowledge of event planning and co-ordination. Organisational skills with attention to detail. Excellent verbal and written communication skills, ability to work under pressure, use initiative and have problem solving skills. Tenacity, drive and commitment to exceed guest expectations.

Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

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