Full Time

THE COMPANY

The GlenAllachie is one of Scotland’s few independently owned and managed Scotch whisky companies. Led by Billy Walker, who boasts an incredible 50-year tenure in the world of whisky, they strive to be industry leaders in both liquid quality and cask innovation. With ownership of The GlenAllachie single malt, Meikle Tòir Peated single malt, MacNair’s Lum Reek blended malt, MacNair’s Exploration Rum and White Heather blended Scotch brands, they have an impressive portfolio that is growing exponentially. The multi-award-winning brand home, based in Aberlour, is at the heart of the company. Winner of Visitor Attraction of the Year 2022, they are renowned for providing one of the best visitor experiences in the Speyside region, and with recent significant investment, they are looking to bring in the right person to continue to develop their brand home.

THE JOB

A fantastic opportunity has arisen with one of Scotland’s most revered independent Scotch Whisky producers for a Brand Home Manager based at our brand home in Speyside. This opportunity will allow you to work alongside some of the most exciting talent in the industry, with significant opportunities for personal and professional development.

THE ROLE

This role represents a wonderful opportunity for a dynamic and experienced professional to join the GlenAllachie team at their Speyside home in Aberlour. Reporting to the Marketing Director, this role will lead the entire operation at The GlenAllachie Distillery Visitor Centre, which includes tours, events, retail and bar activities. The person will require exceptional commercial acumen to lead and manage the people and activities successfully. The candidate will be responsible for developing and implementing the brand home strategy for the company.

ROLE DETAILS

• Lead the visitor centre team in delivering exceptional, engaging and educational visitor experiences through tours, events, tastings and retail.
• Develop and execute the strategic vision for the brand home, continually focussing on the growth of the visitor centre and driving towards enhanced experiences.
• Develop new visitor experiences, seeking fresh and exciting ways to exceed customer expectations and needs while promoting the GlenAllachie brands.
• Ensure strong management of the visitor centre shop and bar is in place, including stock management and overseeing all money-handling procedures.
• Ensure daily operation is managed efficiently and delivered to consistently high standards.
• Build and maintain excellent relationships with the Operations Director and the distillery/warehouse teams to ensure the smooth running of the Visitor Centre and that all health and safety standards are complied with.
• Ensure the Visitor Centre operation is appropriately resourced for both public visitors and Trade/VIP visits.
• Maintain responsibility for the quality of the overall visitor experience.
• Manage the tour booking system (Checkfront) and all tour enquiries, including trade/VIP visits.
• Manage the till system (EPOS), which will include regular reporting, stock management and product review.
• Leading the recruitment, induction, and ongoing training of team members. Includes annual reviews, training and development and ensuring support in place to deliver a consistent and exceptional customer experience.
• Understand, lead, and comply with safety, quality and sustainability legislation.
• Lead by example by actively delivering all experiences within the business, from hosting guided tours to serving in the bar and shop.
• Working alongside the marketing team to plan and execute any events held within the visitor centre, including managing the distillery events for the Spirit of Speyside Festival.
• Manage monthly, quarterly and annual reporting to ensure the visitor centre growth strategy is effective and adjust as necessary to ensure continued increased profits.
• Support where necessary at brand events and whisky shows.

KEY SKILLS

• Experience in effectively leading the operational management within a business, ideally for a visitor/tourist attraction.
• Exceptional leadership and people management skills.
• Excellent customer care skills in providing and sustaining world-class customer service.
• Ability to deliver creative and engaging experiences for a wide range of customers.
• Management experience in an operational leadership capacity, including experience with annualised hour contracts, flexible workforces, and managing multi-faceted, vibrant and dynamic teams and individuals.
• The ability to provide innovative and creative ideas to continually enhance the visitor experience.
• Strong problem-solving skills.
• Ability to multitask and prioritise a range of work streams in a fast-paced environment.
• A collaborative approach and ability to work closely with multiple stakeholders across different parts of the business.

QUALIFICATIONS & EXPERIENCE

• 2-3 years’ experience in leading a team in a management capacity.
• Experience in presenting to a wide range of audiences.
• Current Driving License.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Previous experience within the hospitality, retail and/or tourism sector is desirable.
• Personal Licence holder (desirable but not essential as training will be provided).

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Development Manager to join our Placemaking team. You will be involved in the planning and delivery of a range of construction and capital investment projects, working closely with stakeholders and external funders to contribute to wider placemaking and regeneration objectives.

Based within the Placemaking team you will work across the organisation to deliver a range of projects and programmes in canalside settings as part of new and developing masterplans. The role includes all aspects of pre and post contract project delivery, procurement, budget and risk management, governance, report writing, communications and stakeholder management.

The role is offered on a permanent basis and with a starting salary of £48,500 (Band G). Working hours 37 hours per week, Monday to Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:
• Managing multi-disciplinary design teams and contractors to deliver development projects from project inception to completion, within agreed timescales and budgets.
• Initiate and project manage a variety of development projects from masterplanning, design, procurement, construction delivery and handover.
• Engage with all project stakeholders ensuring lines of communication are established and maintained throughout the full project lifecycle, including representing Scottish Canals professionally and appropriately at all relevant meetings and external communications.
• Managing project budgets and reporting on financial management of projects with multiple funding sources.
• Building and nurturing partnerships which support Scottish Canals’ plans to enhance canal infrastructure, specifically improving accessibility, connectivity and facilities along towpaths and recreational use of inland waterways.

Skills and Experience:
• Experienced construction project/development manager within the built environment.
• Degree in a relevant field or equivalent knowledge, skills and experience.
• Associate/Chartered membership of appropriate professional body eg RIAS, RICS
• Effective construction project management, from inception to handover.
• Track record in building partnerships and securing and managing funds.
• Ability to manage complex projects and multi-disciplinary design teams
• Good understanding of public sector procurement regulations and frameworks
• Strong knowledge of Health and Safety obligations in construction and experience of Client role with respect to CDM regulations
• Valid driving licence and access to own vehicle.

Please submit a cover letter to support your application. Job description and person specification available on request.

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile

This exciting appointment comes following our 5th birthday, as we look to grow from the success of Tartan and deepen our role and reach in Dundee, in Scotland, as part of the V&A family and across the world.

At V&A Dundee, we champion exhibition making, engaging audiences in design through explorations of themes, collections, archives and designers. Exhibitions sit within the Programme team which is defined in broad terms, comprising ticketed exhibitions, a free offer of changing exhibitions and displays, Scottish Design Galleries, learning, UNESCO City of Design, a creative public programme of talks and events, V&A Dundee’s Design and Innovation programme, as well as our design research programme. A distinct strand of our programme is delivered through the renowned collections of V&A and includes the Scottish Design Galleries as well as an outstanding exhibitions programme. The V&A Dundee programme is delivered by a site-based programme team, in collaboration with teams across the museum.

This is an exciting opportunity to initiate V&A Dundee’s exhibition touring programme as the museum looks to develop its international role and reach. This post has a particular focus on developing plans for an international tour of ‘Tartan’, the first blockbuster exhibition to be curated by the museum. The Touring Exhibitions Manager is responsible for developing the tour model to deliver Tartan, seeking and confirming venues and the overall organisational management and delivery of the tour. The post-holder will work closely with the Head of Exhibitions to develop and deliver V&A Dundee’s touring exhibition programme more broadly, setting up core processes and systems. As a member of the Exhibitions team, the Touring Exhibitions Manager contributes to the Museum’s programme by actively participating in cross-team collaboration and ideation.

Duties and Responsibilities

• To organise and deliver multiple national and international touring exhibitions within the exhibition programme concurrently, with particular focus on the international tour of V&A Dundee’s first in house exhibition ‘Tartan’, including overall project and loan management.

• Work to achieve V&A Dundee’s mission, vision and aims developing and delivering the Touring Exhibitions at V&A Dundee, ensuring cross team and partnership working.

• Work closely with the Head of Exhibitions and Programme Director to implement new touring exhibition processes, procedures and systems.

• Develop strong collaborative relationships with high level stakeholders and touring partners.

• Be the key point of contact for all aspects of the tour of ‘Tartan’ and other specific projects, liaising with partners, and internal and external colleagues, including museums, galleries, curators, advisors, designers, transport agents and more.

• Effectively manage exhibition tours from start to finish including drafting and negotiating contracts, liaising with legal experts as needed, forecasting, developing and managing exhibition budgets and risk schedules associated with each project; schedule and manage the installation and deinstallation of exhibitions in liaison with tour partners; organise insurance and customs documentation and oversee the sign off process for exhibition design and object layouts by tour partners and venues.

• Work closely with the Tartan curatorial team to project manage the de-installation of the Tartan exhibition at V&A Dundee and prepare the exhibition for tour including liaising with conservators, technicians and lenders, coordinating crating of all objects, managing and maintaining all project documentation including schedules, object lists and budget.

• Undertake venue finding research and develop a strong network of potential tour partners and venues to develop a market for future V&A Dundee touring exhibitions. Work closely with 2D designers and colleagues in Audiences & Media to develop exhibition tour packs.

• Organise collaborative meetings with touring partners to discuss and share key activities and outcomes and to develop and maintain key relationships.

• Represent V&A Dundee at local, national and international events, attending touring exhibition conferences to present and market V&A Dundee touring exhibitions to the widest possible audience.

• Liaise with key internal colleagues including the Head of Exhibitions, Head of Production, Curators, Technical Manager and AV Manager to adapt and compile all necessary documentation for touring partners including object lists, crate lists, packing instructions, interpretation, AV manuals etc.

• Develop opportunities around tours, with colleagues, stakeholders and partners that develop international relations; champion design from Scotland, and Scotland more broadly on the world stage.

Personal Specification
Essential

• Experience of working on touring exhibitions and working both nationally and internationally, for a museum, gallery or other cultural organisation.

• Ability to prepare exhibition materials for tour, creating tour packages including object, packing and crate lists, condition reports, graphic and text packages, floorplans and any other elements relevant to the exhibition.

• Practical experience of working with museum objects including object handling, condition checking and working with technical teams to project manage installations/de-installations.

• Experience of managing all administrative practices related to touring exhibitions including loan agreements, budgets, condition reporting, known consignor status, customs and excise, crate lists, GIS and commercial insurance.

• Ability to undertake public speaking responsibilities and to present and market touring exhibitions at local, national and international events and conferences and to wide-ranging audiences.

• Experience of collaborative and cross organisational working and with external stakeholders including curators, lenders, transport agents, exhibitions designers, insurance companies, GIS and more.

• Excellent organisational and time management skills to proactively co-ordinate and lead the touring exhibitions programme.

• Good knowledge of the international and national museum network, ensuring broad promotion of the touring programme.

• A commitment to the work of V&A Dundee.

Desirable

• Experience of managing a touring exhibition programme for a cultural organisation.

Deadline for applications: no later than 17.00, 06 November 2023. Interviews will be held week commencing 13 November 2023.

This is a full-time fixed term position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.