Early Bird Tickets now available for the 2024 ASVA Conference! Find out more about this key industry event and book your tickets here.

Full Time

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key responsibilities and accountabilities of the job are:

Organise, facilitate and deliver engaging training programs to support Visitor Services Assistants in the delivery of formal, informal programs and guided tours.

Take hands-on approach to delivery leading by example.

To support the Visitor Services Manager Engagement in the development, production, delivery, and evaluation of engaging, inclusive formal and informal learning programs both on site and digital.

Collaborate in creating social media and digital learning content.

Ensure detailed records are kept of formal and informal programs.

Ensure all activities undertaken are fully risk assessed and delivered with a H+S culture.

Support the delivery of targeted projects, which can at times be off site, and aimed at specific audiences.

Assist in planning and delivery of small events and projects.

Duty Management on a rota system.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities. We also offer a truly unique 5 star event venue offering 17 diverse and interesting spaces to accommodate events of all shapes and sizes for over 2000 guests.

ABOUT THE ROLE –

We are recruiting for an Assistant Customer Experience Manager to assist the Customer Experience Manager with the day-to-day management of the front of house operations for the Science Mall, IMAX Theatre, Tower, Gift Shop, Car Park and Housekeeping to ensure that the customer experience team are meeting the required 5-star standards to effectively deliver the GSC Customer Service Promise.

You will have leadership experience in a customer service-related position at managerial level. You will also have people management experience including the ability to motivate and lead a team to co-operate well with others to ensure department objectives are achieved. We are looking for someone who has strong communication and presentation skills, good ICT/Digital skills, complaint handling experience, cash handling experience, and experience in dealing with emergency situations as they arise.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.

Delivering high standards and a consistently warm welcome within the catering department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.

Ensure that food is prepared and served in a timely manner.

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e.our Trust-wide Catering Development team

Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

About Dynamic Earth

Dynamic Earth is Edinburgh’s world-class science centre and planetarium that tells the extraordinary story of planet Earth, from beginning to mend.
Located on the edge of Holyrood Park with spectacular views of Salisbury Crags Dynamic Earth is also one of Edinburgh’s largest unique venues for corporate & hospitality events.

Our staff are pivotal to what makes us a 5-star rated science centre and world-class events venue. We offer a truly unique and dynamic working environment; creating a passionate, caring and inclusive place to work, learn and play.

Dynamic Earth is driven by a positive belief that everyone has the potential to be the problem-solvers of the future. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

We actively seek to recruit enthusiastic, motivated, and highly customer focused staff that share our passion for our core charitable mission to empower people with understanding and empathy for the Earth. If you feel you have these personal attributes along with the right mix of skills and experience, you may be our next team member.

Role Summary

Our technical team plays a key role in ensuring that our exhibition provides the best immersive experience to all visitors and that our hospitality clients receive a world-class experience when hosting an event.

From, conferences weddings and dinners, to time-machines volcanoes and icebergs, Dynamic Earth is a workplace like no other! There is always an adventure around the corner and a unique challenge to solve.

The ideal candidate must have a willingness to learn and adapt to operating the bespoke AV within the core attraction. A keen interest in sound and vision is a must with experience in the aspects of AV for live events.

Responsibilities

Responsible to: Technical Manager

Live Events

• Setting up, operating & clear down of AV equipment for live corporate events to the highest standard.
• Ensure all clients and guests receive the highest possible standards of service through exceptional customer interaction.
• In the absence of the Technical Manager, attend event client meetings.
• Have a pro-active attitude towards developing the Technical Events offering.
• Correspond with event clients to plan their technical requirements.
• Preventative maintenance and testing.
• Fault find and resolve any technical failures within events, the exhibition or building.
• Maintain and service technical equipment and tools for the delivery of live events.
• Any other ad hoc tasks as requested by your departmental manager.
• Evening and weekend work will be required.

Core Attraction

• Start, operate, monitor & shut down the core attraction.
• Preventative maintenance and testing.
• Fault find and resolve any technical failures within events, the exhibition or building.
• Maintain and service technical equipment and tools to ensure the core attraction remains operational.
• Any other ad hoc tasks as requested by your departmental manager.
• Evening and weekend work will be required.
• Be driven to seek out innovative solutions to improve the core attraction and its accessibility.

Business Partnering

• Collaborate with the maintenance department on general building maintenance when required.
• Proactively build relationships with all other departments to ensure service delivery is & communication is as of the highest possible standard.
• Provide technical support across the organisation to both internal and external customers & staff.
• Familiarise yourself with the organisations strategic objectives and reflect the organisational values of Inclusivity, Care & Passion within your day-to-day work.

Health & Safety

• Ensure H&S is always at a top priority when completing any task.

Desirable Experience

• One years’ experience with
• PA systems, mixing desks.
• Microphones and wireless systems.
• Projectors and video distribution.
• Video conferencing.
• Mac and Windows operating systems.
• PCs and IT networking.
• The ability to communicate clearly and knowledge of Microsoft 365 is also a must

Preferable Experience

• Knowledge or experience of
• Lighting and DMX systems.
• AMX automation controls.
• 7th Sense video servers or similar.
• Electrosonic equipment.
• IPAF, PASMA and IOSH certification beneficial to the role

Benefits

• 34 days annual leave (which includes 9 bank holidays)
• Matched company pension contribution of 5%
• Free staff car-parking
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover
• Confidential EAP advice-line through Health Assured
• Free entry to ASVA member Visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel
• Staff canteen (complimentary tea & coffee)
• Employee Values Awards
• Subsidised meals & coffee from the Dynamic Earth Café
• 25% Discount in the Natural Selection Gift Shop
• Complimentary entry to Dynamic Earth for family and

To apply, please email your CV and cover letter to peopleandculture@dynamicearth.org.uk

Reports to: Head of Learning and Engagement

Salary: c.£30,000 – £35,000 p.a. DOE.

Hours: Full time (37.5hrs/week), permanent. Standard working hours are 09:00 – 17:30 Monday – Friday. Reasonable flexibility required for evening and weekend work out with these times to facilitate opportunities including outreach and special events.

Dynamic Earth is a national educational charity with a mission of empowering everyone with understanding and empathy for the Earth. We deliver this mission through our exhibition, planetarium and through our learning and engagement programmes in Edinburgh and nationally across Scotland. We have recently published a new 10-year strategic plan – From Beginning to Mend – with a series of strategic priorities including delivering outstanding science engagement and reaching more people in more ways.

Role Purpose: To manage the creation and delivery of a vibrant year-round programme of events and experiences which support learners, teachers, families, adults and young people engage with Dynamic Earth, our charitable mission and purpose.

Role Description:

Role Summary – Working closely with the Head of Learning and Engagement, you will play an active and hands-on role in managing the creation, delivery and resourcing of Dynamic Earth’s programming for school and public audiences; positioning the charity as a sector leader in informal science learning provision.

Key Results Areas:

1. Strategy and Culture: You will champion a culture of excellence in science engagement and play a key role in delivering our programming and organisational strategies. You will support the creation and delivery of operational plans which deliver our ambitions for audience groups you are responsible for and act as a science communication mentor and champion, leading through example in event and experience delivery with audiences and colleagues.

2. School Learners: You will lead on the management of our programmes for learners aged 3-18 which support national educational priorities, and evolve our school programming to increasingly focus on repeat engagement models, including supporting delivery of programmes for learners and CLPL for teachers.

3. Training Programmes: You will lead the management of our Career Long Professional Learning offer for practitioners across Scotland and our Public Engagement training offer for scientists.

4. Family Programmes: You will manage our family programme offer, including workshops, drop-in experiences, special events in both indoor and outdoor settings.

5. Public Programmes: You will manage our evolving public engagement programme for adults and young people e.g. Science Lates and adult talks.

6. Partnerships: You will play a key role in managing a range of partnerships, including initiation, development and stewardship, for example, with the Edinburgh Science Festival, with universities and government agencies such as SSERC and Education Scotland.

7. Management: You will line manage colleagues responsible for school, family and public programmes.

8. Budget and Finances: You will manage budgets for school and public programming in collaboration with the Head of Learning and Engagement.

9. Health and Safety: You will take an active role in health and safety processes and procedure for the activity areas you are responsible for, such as SOPs and Risk Assessments.

10. Evaluation and Impact: You will play an active role in sharing the work of the charity across a range of channels for a broad range of stakeholders in partnership with colleagues from Marketing and Communications.

EXPERIENCE & SKILLS:

– Educated to degree level in a STEM subject area or related discipline, or alternatively lived experience as an alternative to a formal qualification.
– Excellent oral and written communication skills
– Excellent planning and organisational skills
– Excellent interpersonal skills
– Excellent time management skills, including the ability to effectively re(prioritise) a varied workload of multiple concurrent programme areas and projects
– Experience of supporting fundraising activity
– Line management experience including recruitment, training and development and supporting a development culture in teams
– Experience of creating and delivering high-quality learning and engagement experiences from inception to point of delivery with a range of audiences including school learners, teachers, academics, families and adults
– Experience of creating, maintaining, evolving and stewarding programme partnerships
– Awareness and experience of developing evaluation methodologies, including social impact

QUALITIES AND ATTRIBUTES:

– A pro-active, warm, enthusiastic and friendly disposition with the ability to build rapport with people quickly
– An enabling and pro-active attitude and commitment to a culture of continuous improvement
– A flexible approach which helps deliver results
– A pro-active and enabling approach to problem solving
– A reflective practitioner with the ability to reflect both on self and situation

To apply, please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Eden Scott is delighted to be working with Kilmartin Museum, an archaeology-focused museum run by Kilmartin Museum Company Ltd, an independent Scottish charitable company based in Mid Argyll, on the west coast of Scotland. The Museum opened its doors to the public in September 2023 following a £7.5m redevelopment.

Their Mission Statement is to inspire and educate people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

They are seeking a Museum Director who will have overall responsibility for financial sustainability of the Museum through income generation, fund raising and marketing to ensure delivery of the Museum’s Mission Statement, and maintenance of the Museum Accreditation standard. The post holder will work with the Board of Directors and senior colleagues to maintain and develop the strategic direction and vision for the Museum. They will take responsibility for ensuring the goals of the Redevelopment Project are maintained longer term and will take a strategic overview of operations and compliance.

The post holder will work closely with the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved and that the service is sustainable.

Key responsibilities:
Strategic Leadership of the Museum

Continued Development of the Museum as a Visitor Attraction

Curatorial, Education and Exhibitions

Financial Management & Fundraising

Grants and Funding

Liaison, Representation and Reporting

Human Resources & Administration

Applying candidates should have:

Demonstrable experience in a similar role

Experience of operating a tourism/visitor attraction or similar including retail and catering

Experience of successful charity/volunteer sector income generation and financial management including budget setting and reporting

Experience of major funders grant processes and successful funding applications

Experience of governance and board management in the charity sector

Interest in archaeology, museums, artefacts and natural heritage

Effective man management skills, able to develop a team and support and motivate staff and volunteers

Salary is on a range dependent on skills and experience plus company benefits including 30 days annual leave per year.

Eden Scott is dealing exclusively with this client on this vacancy .

Working at Forestry and Land Scotland is all about ‘People, Pride and Purpose.’ Join us and take pride in supporting the economy, protecting and enhancing the environment by managing Scotland’s national forests and land.

The Area Visitor Services Manager will plan, manage, develop and promote high quality, safe visitor experiences across their specified area which includes: Glen Affric, Glen Urquhart, Loch Ness, Skye and Wester Ross. The postholder will be responsible for maintaining the facilities to a high standard, ensuring a top-quality visitor experience through regular inspections and effective management of the facility maintenance program.

The Visitor Services team is responsible for the development and delivery of a high quality, enjoyable and safe visitor experiences. This includes; planning and managing recreation opportunities, facilitating events, facilitating education and learning, working with partners & tenants, dealing with enquiries and engaging with visitors and communities.

To be successful in this role you will be a strong communicator and have experience of managing recreation or visitor facilities in a public facing role within the countryside, recreation or tourism sector.

For more information on this role please see the Job Description and Person Specification.

Closing date: 28 July 2024.

Thank you for your interest in the post of Events Supervisor with Historic Environment Scotland based at Edinburgh Castle. This is a permanent, full time and pensionable appointment.

As Events Supervisor, you will be expected to work five days out of seven, averaging 35 hours per week which will also include evening and weekend working when required.

You will support the Events Manager with the generation of income from corporate and private functions, events and filming, weddings and evening catering. You will assist with the onsite delivery of events out with the core visitor experience, ensuring that these work alongside the day-to-day operation of the castle, and that all clients receive a world class experience.

PURPOSE OF THE ROLE

As a Collections Care Assistant, you will be responsible for the planning and day-to-day care of collections, along with managing reactive situations and support with long term planning at (insert property name)

The post holder will be responsible for ensuring that best preventive conservation and collections care practices are followed through the implementation of an effective collections care regime in line with Trust policies and procedures.

The role will include engaging with visitors about the collection care work of the National Trust for Scotland when undertaking cleaning activities in the house but also work with events team to develop collection based educational events for children and adults.

The post holder will also work closely with the function and event team ensuring all functions and events are operated in such a manner as to minimise risk to the collection without compromising the event itself.

The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

KEY RESPONSIBILITIES

The Collections Care Assistant is responsible for a wide variety of duties in connection with the care of the property. These duties involve the correct handling and conservation-cleaning of the collections following best-practice at all times and general housekeeping duties throughout the House and other buildings.

Specific duties include:

Manage Integrated Pest Management, Environmental Monitoring & Control Systems, Housekeeping Plans and collections handling and protection, collections management processes; proactively action reported recommendations for treatments and improvements.

Carry out conservation cleaning of collections including conducting a deep clean over the winter period.

Member of the properties senior operational team assisting with duty management cover.

Recruit and manage a volunteer collections team.

Develop new specific volunteering roles within the collections team such as textiles, storage, research, and visitor engagement.

Create and lead on a regular events schedule for collection themed events, showcases and workshops.

Develop educational opportunities for all ages through children’s activities, specialised workshops and interactive tours.

Work with external educational and community groups to create specialised events and grow visitor numbers.

Grow and improve current interpretation of the castle’s history and collection.

Working closely with the regional conservator to carry out remedial conservation on the collection.

Provide training to staff on safe handling of collections, information relating to collections and relevant historical information.

Lead on the use of Trust systems to monitor the condition and security of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated.

Lead on the collections care aspects of functions, events, filming, building works and general visitor experience improvements across the cluster. Work with other property team members to ensure that the care of the collections and interiors is not compromised.

Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices across the cluster and to assist in remedial conservation as required.

Work closely with the Regional Curator to assist with the presentation, interpretation and access to collections and interiors.

Work closely with the Collections Services Team, to ensure that the Trust’s object movement and location audit procedures are maintained, updated, and adhered to so that location inventory information remains accurate. Completing room audits and ensure condition checks are carried out.

Work with the regional curator to update records, improve visitor experience through the layout and interpretation of the collection.

Work closely as required with the Trust’s Registrar (Loans & Disposals) to ensure the safe management of all long loans in and temporary loans in and out of properties in the cluster;

Liaise with the Trusts Archivist to conduct research and to maintain and care for the property archives.

Develop knowledge and understanding of the collections and be a passionate advocate for widening access and engaging visitors;

Work with the wider estate to create a holistic and richer visitor experience.

Eden Scott are delighted to be working with Dunnottar Castle, for over 600 years the Castle has hosted some of the most dramatic events in Scottish history, and has been graced by some of the most influential (controversial) characters -Oliver Cromwell, William Wallace and Mary Queen of Scots to name but three.

The Castle is owned by Dunecht Estates and is internationally recognised as one of Scotland’s most iconic visitor destinations – often referred to as the 8th wonder of the world.

We are actively recruiting a Castle Manager to oversee the day-to-day visitor operation and lead their dedicated team of Custodians.

Dunnottar Castle is a world-renowned tourist attraction that has played host to some of the most significant events in Scottish history and holds many secrets to its colourful past.

Once an impregnable fortress, the Castle is now largely a ruin and a Scheduled Ancient Monument, yet its location some 150ft above a rocky outcrop in the North Sea still provides a powerful, haunting, and dramatic backdrop for the >120,000 visitors they welcome each year.

The Castle Manager will have operational oversight of the Castle on a day-today basis and lead a dedicated team of Custodians who maintain their consistently high standards of service delivery and visitor experience. Dunnottar Castle is owned and operated by Dunecht Estates.

As the Castle Manager you will be based at Dunnottar Lodge, Stonehaven, where you will have operational oversight of the Castle on a day-to-day basis. Your will report to the Head of Rural Enterprises and work closely with other Estate departments that are key to their success including their Finance and Maintenance team.

Responsibilities include:

Leadership and Management:
Operational Oversight:
Financial Performance:
Guest Experience:
Strategic Planning:
Marketing and Public Relations:
Facility Management:
Community Engagement:

We are seeking a candidate with:

Demonstrable experience of leading a team at an operational level including, recruitment, workload planning, resource deployment and delegation, ideally within the tourism industry or similar industry such as events or hospitality.

You should be a self-starter and a natural problem solver who is highly organised. Great time management skills and exceptional interpersonal / leadership qualities are essential to ensuring the business operates efficiently, profitably and safely.

You will possess a full UK driving licence and have access to a suitable vehicle for business use.

Salary: Commensurate with experience

Benefits:

29 days annual leave rising to 31 days after two years
Pension Scheme
Life assurance scheme
Health insurance

JOB PURPOSE

This job exists in order to manage and develop Mar Lodge’s weddings and events business, corporate/private hire and sporting client support. The Wedding & Events Coordinator will ensure income opportunities are maximised in the context of consistently high standards of customer care and lodge presentation.

Events at Mar Lodge can range from intimate family dinners and tours to large corporate events and weddings for up to 200 guests. Every event requires the same level of planning and care to deliver an outstanding product to our clients which should exceed their expectations, be value for money for the client, whilst also giving a profit to the NTS. As Wedding & Events Coordinator you must have good self-motivation and organisational skills, but also be able to lead a team of other department members and exterior contractors to deliver the event as has been planned with the client in a smooth and professional manner.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key purposes of the job will be met by:

Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Mar Lodge continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.

Supervising teams which include members of other Mar Lodge departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.

Developing and managing the wedding & events business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Mar Lodge in its wider context.

Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’

Maintaining and recording all communication pertaining to weddings and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.

Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Lodge.

Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.

Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.

Demonstrating responsibility and accountability that all weddings and events are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at Newhailes and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors

Attendance at meetings with the Operations Manager and other activity managers to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each

Management of the property diary and preparation and distribution of the weekly programme as well as other reports as required

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors

Placing orders and completing necessary documentation as and when required

Ensuring H&S and GDPR compliance at Newhailes, Inveresk and Malleny as well as the non visited and residential let properties in the cluster.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty manager in support of Operations Manager and other activity managers