Full Time

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of Priorwood and Harmony garden visitor services, events, tenant relationships and holiday lets in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for events and duty management they are very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the sites and a joined-up service provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Supervising/undertaking the day-to-day operation of the visitor services and guest services function. This includes:
o Working with the garden team to develop produce sales and an events programme.
o Housekeeping and security of the Property.
o Health and safety procedures, emergency procedures, and environmental procedures.
o Looking after the holiday let bookings and guests.
 Typically working Tuesday to Saturday and 9am to 5pm (most holiday let arrivals are on Fridays and Saturdays), however flexibility around days to fit the business needs are required.
 Required to be on call for any Holiday Let emergency situations.
 Create a culture of ‘exceptional service, every time. Delivering high standards of performance and a consistently warm welcome to all users of the properties.
 Responsible for day-to-day financial administration at the property, including cash/till reconciliation, completion of the banking processes, and support reporting of working hours for payroll.
 Collation of visitor numbers.
 Supporting the Operations Manager with the recruitment; induction; development; and management of volunteers such that they understand and are equipped to fulfil their roles to the standards required and that they feel valued, respected and supported.
 Instil a Health & Safety culture across the property, ensuring the teamwork to reduce risk of incidents and accidents to volunteers, employees and visitors. This includes developing and maintaining risk assessments.
 Take responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Keep on top of holiday let and residential property compliance and maintenance.
 Responsible for local community engagement, growing relationships and co-ordinating mutually beneficial events.
 Actively recruiting members and promoting relevant fundraising campaigns.
 Work with Trust specialists to promote the properties to Travel Trade operators and host visits.
 Supporting the Operations Manager in driving the visitor services experience at the properties to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. Ensuring efficiency and cost effectiveness in all aspects of work.
 Develop local level stakeholder and client relationships including the Borders Book Festival Trust and local tenants.
 Ensure that lifelong learning is developed and promoted at the Properties through the visitor experience.
 Develop and promote the property through local, regional and national marketing initiatives and through social media.
 Attendance at regional and national meetings when required (held in various locations across the country).

Visitor Services Manager

JOB PURPOSE

You will be responsible for the operation of Falkland Palace. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, events and admissions and liaise with colleagues responsible for collections care, estates management and gardens. Promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Falkland Palace – currently including visitor experience, events, admissions and retail.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours, events and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs
 Managing the promotion and administration of visitor experience and events together with property VSS’s
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.

People Team Apprentice

The People Team provides an HR professional and support service to Regions and Departments across the Trust. The Apprentice role will contribute to the smooth running of the People Team by providing administrative support to various HR-related activities.

The People Team Apprentice role will provide training in a variety of administrative tasks in a Human Resources setting. This apprenticeship is a great opportunity to learn, train and experience work in a professional environment where we take pride in providing an excellent service to colleagues and managers across the Trust.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Business Administration at SCQF Level 6) with Rewards Training.

Hospitality and Events Manager

Thank you for your interest in the post of Hospitality and Events Manager with Historic Environment Scotland (HES), based at Longmore House, Edinburgh. This is a permanent and pensionable appointment.

The role of Hospitality and Events Manager is to lead the team and oversee the promotion and business development of corporate, agency and private events and weddings across the HES estate and to work with the Head of Hospitality and Events to deliver operational excellence in all venues. The role will also involve assisting in the development and implementation of a five-year Hospitality and Events strategy.

For full details of this role and to apply, please visit our website.

Please note that this vacancy closes at midday on Thursday 1 February.

Facilities Officer

Hours: Full-Time (40 hours per week, worked Mon-Fri between the hours of 7am and 6pm)
Duration: Permanent
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Facilities Officer to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries.
– Exterior cleaning and weeding.
– Basic maintenance/DIY tasks.
– Caring for planters and hanging baskets.
– Valeting, charging and driving company vehicles.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Facilities Officer to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 18th February 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Seasonal Canal Workers – Lowlands

Scottish Canals are responsible for the management and development of five Scottish canals; we care for bridges, buildings, locks, The Falkirk Wheel, The Kelpies and 19 water supply reservoirs in locations across Scotland. We are currently seeking cheerful, positive, active and outgoing Seasonal Canal Workers to join our team on the Forth & Clyde Canal and Union Canal based at:

Broxburn – Union Canal. Main duties include assisting with grounds maintenance, general maintenance and supporting water control.

The Falkirk Wheel – Union Canal. Main duties include assisting with moving boats through the Falkirk Wheel and Locks 1 to 3 on the Union Canal, grounds maintenance and general maintenance.

Grangemouth – Forth & Clyde Canal. Main duties include assisting with moving boats through sealocks, operating mechanical bridges, grounds maintenance, general maintenance and supporting water control.

Glasgow – Forth & Clyde Canal. Main duties include assisting with moving boats through Locks 21 to 37, operating mechanical bridges, grounds maintenance, general maintenance and supporting water control.
This is a great opportunity work on some of the UK’s oldest Canals. The Forth & Clyde Canals links Bowling to Grangemouth and the Union Canal links Edinburgh with the Falkirk Wheel. Check out the history of our canals you will be amazed at the innovation, construction, and scale of our waterways. Join us in canal operations and maintaining 250 years of engineering.

This is a great role for people who love nature and the outdoors, enjoy meeting new people, being out and about in the fresh air, and who want to learn new skills! You’ll meet an incredible variety of people, have the chance to experience something truly unique, work as a team, and spend time in some of the most spectacular landscapes in the country.

In our canal workers roles, customer service is key regardless of whether our visitors travel by boat, bike or boot; so, we are looking for confident communicators who enjoy meeting and helping the public. You will advise visiting tourists and boaters about the locality and assist craft through the locks. As well as this, you will take responsibility for the surrounding area including grass cutting, litter picking and some minor DIY and maintenance such as painting and weeding.

Key Duties Include:

Providing safe passage for vessels by operating locks and bridges.
Operating mowers, strimmer’s and other ground care equipment to carry out routine vegetation management.
Use a variety of hand and power tools to carry out minor maintenance tasks as required.
Litter picking and emptying bins to keep our waterways and public areas clean and tidy.
Provide outstanding levels of customer service to our canal users and visitors.
Assist and support water management and water conservation.

Skills and experience required:

A full driving licence is desirable, as well as access to your own transport, we would be accepting of cyclists.
Basic DIY skills are advantageous.
Customer service experience and strong communication skills
Team working experience.
Health and safety awareness
This role attracts an hourly rate of £12.13. You will work on a rolling rota which will include weekends and bank holidays between Spring and Autumn.

Full uniform, company phone and training will be provided.

Creative Instigator

Job Title: Creative Instigator

Contract Type: Permanent

Salary: £31,179 to £38,950

Grade: FC07

Hours: 36 Per Week

Location: Iona House, Kirkcaldy

Job Reference: ON000470

We are OnFife and as Fife’s largest cultural organisation and we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As we are an accredited Living Wage employer paying the Scottish Local Government Living Wage, we guarantee that you will always earn more than the National Minimum Wage regardless of your role in the organisation.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

Supporting the Head of Creative Development on creativity and innovation leadership across OnFife, inclusive of teams in Cultural Heritage & Wellbeing and Programming and liaising closely with our Customer Engagement team in the development, delivery and promotion of a range of exciting and relevant creative activities and opportunities for the people of Fife.

You will also develop work in partnership with stakeholders through high quality and innovative practice, researching and developing funding & sponsorship opportunities, lead the delivery of community exhibitions across venues and activities in the Design Suite at Adam Smith Theatre. You’ll work with the Creative Development team on its creative vision and framework.

This role is full-time, with evening and weekend work required on occasion. Although you’ll be based at our Head Office in Kirkcaldy, we are currently working from home, with a move to a Hybrid Working model coming soon. You will also be required to work at any of our venues throughout Fife as needed. This is a rare opportunity to join a busy creative team and help shape and deliver an exciting service with/for the people of Fife!

The full description can be found here.

About You

You’ll be an innovative thinker, collaborator, leader, and supporter. You’ll have experience of multitasking in a creative project management environment, as well as curating exciting and engaging programmes and working at busy, yet welcoming events.

You’ll have varied experience of engaging communities and facilitating exciting activities online and in venues. You should enjoy working as part of a team as well as independently. You’ll also be confident using a range of creative technology and handling budgets.

As the remit of this role is Fife wide, you will ideally have a driving license, or access to transport, and due to the nature of work you will be expected to be a member of the PVG scheme (we can facilitate this if you aren’t a member yet).

How to Apply

If you would like to find out more information about this role before applying, please contact Dan Brown, Head of Creative Development for an informal chat. Please email dan.brown@onfife.com to arrange this. Please download and complete our application form and return this along with a completed equal opportunities form to our HR Team at hr.fct@onfife.com.

The closing date for applications is 10am on Thursday 15 February 2024.

Interviews will take place week commencing 19 February 2024.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Manager

Visitor Services Manager, Scottish Storytelling Centre
£29,033 – £32,025 per annum
Fixed term – 1 year
Full time, 35 hours per week on a rota
Edinburgh

An exciting opportunity to head up the Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. The role includes aspects of arts administration, heritage tourism and events management and you will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having significant customer service experience, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks/projects simultaneously and under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Vacancy Ref: 05/24

Closing date: 12noon Monday, 29 January 2024

The Church of Scotland is a charity registered in Scotland SCO11353

Driver/Skilled Labourer – Highland Wildlife Park

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;
take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.
provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.
Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.
Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.
Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.
Assist in the ordering of supplies and services required for the team.
Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.
What you’ll need:

Relevant construction qualification, or proven experience of working on a hands on construction/maintenance role.
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
What you’ll get in return:

Starting salary between £21,785 – £22,395 (offer based on experience) with future salary progression up to £23,134 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.

Electrician

Applications are invited for an Electrician based at Stirling Castle. This is a permanent, full time and pensionable appointment.

You will be required to carry out planned preventative maintenance and corrective tasks along with project work within key sites mainly; Stirling Castle, Argyll’s Lodging, Central Stores Depot & The Engine Shed Training Centre ensuring public safety and compliance with current regulations. Working with planned preventative maintenance systems involving regular and routine inspection of all electrical installations including the testing of fire alarms and emergency lighting. Fault finding, repair and renewal of light industrial distribution systems and switch gear, maintenance of public area small power and lighting in support of the visitor services and retail operations and small projects when required.

This is a chance to join a busy and dedicated team of staff working in some of the highest profile scheduled ancient monuments in the country.

For further information about the role please refer to the job description.

Closing date for applications is midnight on Wednesday 31st January 2024 with interviews expected to take place w/c 12th February 2024.

Maintenance Manager

Full-time, permanent post, based in Edinburgh (onsite)
Starting salary £36,180, plus civil service pension, generous annual holiday entitlement and other benefits

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement, and education and we are looking for a Maintenance Manager to join our Estates & Technology team.

You will be responsible for the delivery of the RBGE Estates maintenance program across the built environment in our four Gardens (Edinburgh, Dawyck, Logan and Benmore), including maintenance works undertaken by our in-house estates’ maintenance team and our external Hard FM service provider.

Applicants should have either a trade qualification in a discipline such as mechanical, electrical, C&I or equivalent, relevant practical work experience. You should be well organised, be able to problem solve and work effectively under pressure with great decision-making skills and attention to detail, be experienced working with multiple trades including managing contractors and their health and safety and third-party contract management, demonstrate a proactive flexible approach to conducting reactive and planned maintenance and have strong customer service, displaying a flexible and friendly approach with the ability to clearly manage expectations.

To apply, please visit our website.

If you have not heard from us within 2 weeks of the closing date, please assume your application has not been successful on this occasion. No recruitment agencies please.

Distillery Operator (Rosebank)

Do you have a passion for Whisky and a background in Distillery Production?…then we’d love to hear from you…

In the heart of Falkirk, you’ll find the newly revived and truly iconic, Rosebank Distillery!

For those who don’t know our story, Rosebank was revered by whisky connoisseurs the world over as the ‘King of the Lowlands’. There was a beautiful juxtaposition in one of the lightest, most floral Scotch whiskies ever, being distilled in Scotland’s heavy industry central belt. This contrast was reflected in the unique production technique of marrying worm tub condensers and triple distillation… resulting in light/full contrast in flavour, making it a category defining Lowland single malt Scotch whisky.

The early 1990s were a dark time for many in the industry as global whisky sales were in sharp decline. As a casualty of this era, Rosebank then sadly closed its doors in 1993. Fast forward however to 2017… we (Ian Macleod Distillers) acquired the site and brand, and wholeheartedly committed to breathe new life into the buildings and their surrounding community.

In the summer 2023, after over 30 years of closure, we were delighted to start distilling at Rosebank again – a very special moment indeed!

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Our opportunity…

With production now in full swing, we are looking for an experienced Distillery Operator to join our established Rosebank Production team on a full-time, permanent basis.

We’re looking for candidates who share our passion for whisky and love for the industry, professionals with positive attitudes and good work ethics. As Distillery Operator you will report to the Production Team Leader and Distillery Manager and will be responsible for ensuring we produce high quality liquid in the time honoured traditions of Rosebank.

Meeting production targets and maintaining the distillation process and equipment to maximise performance, ensuring full compliance with all legal requirements and company standards will all be key requirements of these roles. As a true ambassador of Rosebank you will represent our brand at all times and will occasionally be required to interact with visitors, customers and other external parties, such as contractors, who attend to the distillery.

For this role, we are ideally looking for candidates with previous experience in a similar role within the whisky and spirits industry. Candidates should have breadth and depth of both practical and theoretical technical experience. The successful candidate will be a strong team player, working collaboratively with their colleagues to achieve common goals, whilst also having the ability to work independently, using their own initiative and making suggestions to improve processes. It is requirement that applicants hold a full clean UK driving licence.

The role will also involve the administration of documentation and all internal communications and HR systems are fully self serve, therefore candidates must be computer literate and have experience using Excel and other technology and systems at work. An understanding of all statutory and company regulations relating to health, safety, HMRC and environmental issues is also desirable.

Rosebank is located in the heart of Falkirk. As this role will involve shift working patterns and will require flexibility, it is a requirement for applicants to live within a reasonable commuting distance to the distillery and have regular access to their own transport. To note, the hiring managers will discuss the shift pattern with those who are invited to interview.

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Next steps…

So… if you feel you have all the skills and experiences that we are looking for, combined with a positive attitude and passion for Rosebank, then we would love to hear from you!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out.

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

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Visitor Services Supervisor

Visitor Services Manager

People Team Apprentice

Hospitality and Events Manager

Facilities Officer

Seasonal Canal Workers – Lowlands

Creative Instigator

Visitor Services Manager

Driver/Skilled Labourer – Highland Wildlife Park

Electrician

Maintenance Manager

Distillery Operator (Rosebank)

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