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Full Time

Accounts and Commercial Manager

Working hours: 40 hours per week
Salary: Commensurate with experience
Location: Rothiemurchus

Accounts and Commercial Manager
Rothiemurchus is seeking exceptional candidates for the role of Accounts and Commercial Manager. This is an exciting opportunity to join the Rothiemurchus team to deliver the world class sustainable experience which enables over 350k visitors each year to care for our outstanding natural and cultural heritage; engages, inspires, drives income and induces loyalty.
Rothiemurchus is a leading destination of choice for inspiring outdoor experiences within a stunning landscape, at the heart of the Cairngorms National Park. It is sustainably managed to the highest international standards for conservation, access and
wider public benefits based on a culture of understanding and learning.
This is a full-time, varied role providing Commercial, Accounts, Finance, Payroll and HR support to the business. Previous experience of Sage 50 Payroll, Quickbooks online, excel and completing VAT returns is desirable. In this role you will have an integral role in the day to day operations as part of the management team and help your two supporting team members develop through coaching and mentoring. You will inspire, motivate and support the wider Rothiemurchus team and partners to deliver exceptional customer experiences and grow income. You will ensure that your team are an integral part of the whole Rothiemurchus team.
You will be an excellent all round, communicator with a welcoming, people first style and demonstrate the ability to lead a small accounts team. You will be highly organised, with the ability to balance multiple demands from a diverse range of internal and external stakeholders. You will also have a strong commercial approach.
This is a hugely interesting time to join Rothiemurchus and play a key role. If you would like to work in and help to care for one of the most loved and special places in the U.K., be part of the leadership team on this family owned and run business which makes a significant contribution to natural capital and delivering the aims of the Cairngorms National Park, please apply for an application form and job description to Natalia McClure natalia.mcclure@rothie.net 01479 810858 (9.30 – 3.00)

Chef

Come and join our team in the Enchanted Land! Peter Pan Moat Brae Trust is looking for an enthusiastic and inspiring Chef with a passion for menu development, to help write the next chapter in Moat Brae’s exciting story.

The Chef is responsible for the full time operation of the kitchen to assist in providing a high-class visitor service and to ensure that operational KPIs and targets are met. Delivering a high-quality standard of menu design, food preparation, ordering and production for a 40-cover café, catering for commercial events and other service offers such as meetings, conferences, and book launches, etc.

The post-holder will be responsible for all menu development, in liaison with the Visitor Attraction Manager, Front of House Managers, marketing, event planning and suppliers, as appropriate. The role is integral to the commercial and operational success of Moat Brae and the Chef is required to follow all operational and safety procedures to support this delivery.

Chef

Our busy restaurant is looking for an experienced, forward-thinking Chef who is passionate about food and service. The ideal candidate for this position will be a natural leader who always has a finger on the pulse of the restaurant industry. The Chef will be responsible for preparing meals for our diners, record keeping, managing stock and support in developing new dishes to add to our growing menu plant-based menu.

Primary Responsibilities
• Maintain an excellent level of preparation and service to exceed expectations.
• Responsibly manage stock and record keeping.
• Maintain health and hygiene standards in food preparation and service areas.

Key Work Objectives
• Employ food safety best practices and makes sure that all kitchen staff members do the same.
• Work a busy service, including cooking, quality control and presentation of hot and cold dishes.
• Catering for on-site events and functions.
• Maintaining cleaning schedules and KP duties.
• Assist in the monitoring and ordering of stock. Receiving deliveries.
• Take responsibility for daily record keeping, including temperature checks and cleaning schedules.
• Support the training of new kitchen staff.
• Support the development of our plant-based menu.
• Keep up-to-date on restaurant industry trends.
• General administration support to ensure the smooth running of the department.
• Assisting the front of house team as and when needed.

General
• Maintain high levels of professionalism, service and personal appearance.
• Undertake any other reasonable duties which may be requested of you by the management team.
• To be responsible, along with other staff members, for compliance with health and safety regulations for yourself, other staff and visitors.
• To support the zoos environmental practices in your day-to-day operations.

Visitor Experience Assistant

Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable experience. The role provides an opportunity to both gain experience of, and deliver, excellent customer service across our welcome point, retail, discovery experience and boat (seasonal March-October) activities. At times, you will be asked to help the wider team with light café duties, so this role is never dull!

Principal duties

We are looking for enthusiastic people who enjoy proactively engaging with others. You must have a desire to provide excellent customer care and a memorable experience. You should have an interest in Scotland’s marine and coastal environment and environmental sustainability, although opportunities to learn more about this will be provided in the role.

General

• Welcome everyone to the Centre and provide information to them on what they can do when visiting and our wider charitable activities.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.
• Support our volunteer team who assist with various activities in the Centre.
• Work safely, observing all Health & Safety policies and procedures.

Experience: You will support visitors to get the most from the exhibits, interactives, and remote live cameras within our Discovery Experience, including giving information on local wildlife sightings and presentations to groups of visitors on a range of topics (training will be given).

Retail: You will assist at our Information and Retail counter ensuring that all displays and counters are appropriately stocked and presented, assisting with stock selection and management, and supporting customer sales at the till or online. This is the key point for providing general information to our customers.

Boats: You will support customers who wish to take one of our amazing wildlife boat trips by processing bookings, providing information on what they might see and managing any cancellations and refunds to customers.

Café: At peak times you will also support our café operations which will include taking and processing orders at the till, serving meals, clearing and cleaning tables and assisting in the dishwasher area.

Essential skills and experience

• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic IT and maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

For role profile and application details please visit our website and see attached document below.

FACILITIES MANAGER – MECHANICAL & ELECTRICAL

Role Purpose:
We are seeking to appoint an experienced Mechanical and Electrical Engineer as one of our Facilities Management team to manage the existing mechanical and electrical building services, including security and fire alarm systems and to lead the electrical and security systems improvement projects. The post is responsible for all matters relating to building services, including planned and response maintenance activities by contractors, ensuring compliance with relevant statutory instruments.

This role reports into the Head of Estates which is part of the Chief Operating Office Leadership Team.

The Chief Operating Office includes our entire Operations team, consisting of Health & Safety, Security and Visitor Services (SVS), Procurement and Legal, working together with our Finance, Information Technology, Human Resources and Estates Teams.

We work together and collaborate across NGS and with external partners to ensure our collection is safe and secure, to deliver operational services that improve our visitor experience and to ensure NGS is a great place for us all to work.

This is an exciting time for the Chief Operating Office within NGS as we continue to develop and implement our 5 year improvement plans, plan to open the newly established gallery spaces at the Scottish National Gallery and input to the development of the major new collection facility at Granton – The Art Works (TAW).

The main responsibilities of this role will be

• ensure maintenance works and estates capital projects are carried out within full compliance of robust processes to ensure the integrity, safety of our staff and environmental conditions for our collection are maintained throughout
• appoint and manage the building services planned and response maintenance contracts for allocated mechanical and electrical building services for our heritage buildings
• assist in the development and manage the planned preventive maintenance and replacement plan for our electrical and security installations.

Recreation and Visitor Services Project Manager

You will lead a team of project managers to co-ordinate and deliver a number of strategic visitor services projects for Forestry and Land Scotland’s South Region, including, but not limited to, the Glentress Masterplan project, 7stanes Borderlands project and the 2023 Cycling World Championship events at Glentress.

You will work with a wide range of high level partners and stakeholders, such as Scottish Government, regional tourism and business leads, 2023 Cycling World Championship, local authorities, communities and partner businesses along with FLS teams and regional staff colleagues. You will report directly to the Regional Visitor Services Manager and work closely with the Regional Manager and Head of Visitor Services and Communities at a national level.

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