Full Time

Experience Team – Johnnie Walker Princes Street
Register Your Interest
Full-Time and Part-Time (Annualised Hours) Contracts Available

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then we may have the opportunity for you.

About the Positions
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Johnnie Walker Princes Street. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Johnnie Walker story to the world.

We have iconic roles such as Experience Ambassadors, Experience Support Assistants and Performance Artists that bring the story of Johnnie Walker to life for our guests. Each member of the Experience team plays a crucial role in the success of Johnnie Walker Princes Street and are passionate about providing truly bespoke and world-class experiences for our visitors.

Creating a real sense of adventure and pioneering spirit at every stage of the journey, you’ll be part of the team that brings the legacy of Johnnie Walker to life through compelling storytelling and exceptional customer service. You’ll make people think differently about whisky – converting the curious and making existing fans even more passionate about their favourite drink.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.

About You
To be successful, you’ll have a real passion for our craft, our character and our products and you’ll be guided by a customer-first mindset. Working with both visitors and staff, you’ll have strong collaboration and communication skills and be passionate about enhancing every customer experience.

If you have proven experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create a world-class visitor experience. We have created Johnnie Walker Princes Street for everyone. So, join us on a journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment with no rules.

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Johnnie Walker Princes Street.

If this sounds like your dream location to start a world-class career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Working across the National Museum of Scotland and the National War Museum within Edinburgh Castle, you will work within a group of Team Leaders leading your own team to provide an excellent visitor experience.

You will lead by example encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house. You’ll also be successful through your strong administrative, ICT and planning abilities.

As this role involves working evenings, weekends and public holidays on a regular basis and occasional overtime, it is important that you have a flexible approach towards work.

Background Information

Forestry and Land Scotland (FLS) is an agency of the Scottish Government, and manages Scotland’s national forests. Nationally, we are a major provider of outdoor recreation opportunities across Scotland and we host around 10 million visits each year. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits.

This post covers sites in the west of the North Region, covering the beat areas of Wester Ross, Urquart / Affric and Loch Ness. This includes the iconic Glen Affric National Nature Reserve, woodlands around Loch Ness and woodlands on the islands of Skye and Raasay.

Job description

We are looking for an enthusiastic, motivated and experienced recreation manager to help us plan and deliver high quality visitor experiences in some of Scotland’s most popular and beautiful areas.

Responsibilities

Visitor Facilities Management

Work with colleagues to provide a high quality visitor experience, in a safe and cost effective way:

• Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks;

• Specify and monitor routine maintenance work for your sites; liaise with colleagues to support standards;

• Specify project work for your sites to maintain and develop high quality recreation facilities: create work plans as needed and work closely with delivery colleagues to get this work done;

• Directly manage buildings in your area as agreed including the Glen Affric toilets, Kylerhea toilets and Kylerhea Otter Hide;

• Work with the Regional Visitor Services Manager, Commercial Recreation Manager and Area Land Agent to manage recreation leases in your area;

• Work with other Area VS Managers to create a regional standard across all areas of delivery;

• Monitor expenditure and income throughout the year, flagging up issues to the regional Visitor Services Manager. Provide a quarterly report in advance of the business monitoring review;

• Facilitate recreation-related events via the permissions system, following FLS guidance.

Visitor Experience Planning

With support from the regional Visitor Services Manager and national staff, use visitor experience planning to ensure your sites continue to improve and evolve, to effectively meet Scottish Government objectives and the needs of our target audiences:

• Complete an annual visitor experience planning exercise for each of your sites and review the trail portfolio analysis. Prioritise key sites to inform the business planning process;

• Monitor and act on visitor data for your destinations, through site counters, visitor studies, digital channels etc;

• Work with our landscape architects, civil engineers and delivery colleagues to specify, design and cost work needed;

• Assist the regional Visitor Services Manager in building a costed 2 year work programme for the North Region; provide relevant information the end of July;

• Input proactively and positively to the Land Management Plan reviews and revisions, representing visitor services interests. Take responsibility for VS actions required. Attend meetings as needed and discuss issues with regional Visitor Services Manager;

• Input proactively and positively to relevant sections of all Work Plans, representing visitor services interests. Attend meetings as needed and discuss issues with regional Visitor Services Manager.

Staff Management

Lead your staff (currently one ranger) in a positive and supportive way:

• Manage your local visitor services staff by agreeing clear responsibilities and work programmes, in line with regional and national priorities;

• Promote a high level of customer focus and high standards of delivery amongst staff;

• Monitor and support skills and knowledge development for staff, through coaching and access to training.

Representation, Communication and Team Working

Represent FLS and the work of the Visitor Services team in a positive and professional way:

• Work positively and proactively with customers, stakeholders, communities, businesses and partners;

• Represent FLS at community, business, partner and stakeholder meetings;

• Deal promptly and helpfully with any enquiries and complaints;

• Deputise for the regional Visitor Services Manager as required;

• Develop strong and positive relationships across the region and promote excellent internal communications;

• Support local and national web editors by providing timely and accurate updates as needed;

• Engage positively with regional duties e.g. fire duty;

• Contribute to building a culture of one team with regional and national staff.

Projects, Opportunities and Innovation

Look for opportunities to develop and improve what we do, and how we do it:

• Keep up to date with local, regional and national developments in tourism and recreation;

• In line with national strategy and regional plans seek out new ideas, opportunities and projects to develop the business within your area: revenue opportunities, partnerships and enhanced experiences;

• Develop ideas to improve our financial bottom-line.

Health & Safety, Wellbeing and Equality

Health & Safety, Wellbeing and Equality should be part of our normal working procedure and practice:

• Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice;

• Use the lone worker safety system as appropriate;

• Report all accidents and near misses via the SHE Assure system;

• Check all VS site risk assessments and update as necessary;

• Ensure appropriate checks are being carried out, and appropriate records are being kept for your sites;

• Champion inclusive practice and consider equality issues in all visitor experience planning; seeking ways to ensure our visitor profile more closely matches the diverse make up of Scotland;

• Challenge outdated thinking to improve both the service delivered to our customers, and the efficiency of our business;

• Take responsibility for your own wellbeing, and seek support if needed.

For more information and to apply, please visit our website:
www.civilservicejobs.service.gov.uk

hr@forestryandland.gov.scot

Please quote ref 128849
Closing date: 22nd August 2021, 23:55