Full Time

Digital Marketing Assistant

We have a fantastic new job opportunity for a Digital Marketing Assistant who is motivated and enthusiastic about events and sport.

Responsible for assisting the Marketing Manager in delivering the marketing, communications and PR strategy for the racecourse.

As a Marketing Assistant you will have strong written and verbal communication skill to support the Commercial team in the concept, creation and distribution of full marketing mix engagement including original blog, emails, and social media content. You will also support the delivery of a 5-star customer service in the Racecourse Office.

Duties

Marketing and PR:
– Assisting the Marketing Manager in the provision of first-class marketing support
– Assisting with the preparation and distribution of publications and promotional materials
– Assist with the management of the Ticketing and CRM system
– Contribute to strategic marketing planning as required
– Actively be involved in tourism and racing partnerships for example East Lothian Tourism Action Group and Two Circles.
– Work closely with Racing UK to maximise opportunities such as The Champion Chase
– Assist in the management of the race programme

Digital Marketing:
– Supporting the management of the company social media accounts including customer service and engagement
– Developing digital campaigns that drive conversion rates
– Responsible for content creation for Musselburgh Races social media and website including video creation to showcase our racedays
– Management and delivery of blogger/influencer outreach and raceday activation – sourcing, fulfilment, and promotion
– Keep website up to date regarding fixtures, timings, packages and content
– Distribute the post raceday survey and circulate results

Office Support:
-When required, support the office/reception/hospitality by following up queries, answering phone calls, making appointments, printing badges, looking after guests and writing and sending letters and marketing material and emails.

The ideal candidate will have experience in the following: Facebook, Twitter, LinkedIn, Instagram, Canva and Mailchimp. It is preferable but not essential to have a proven track record in growing a social media following and creating brand identity. Some sales ability or experience would be a benefit too but not essential. This is a full time, office based role.

Salary: competitive

Please email your C.V to enquiries@musselburgh-racecourse.co.uk – please no agency enquiries.

Visitor Services Supervisor – Food & Beverage (Gladstone’s Land)

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 24th September 2021

Guide

We are currently recruiting full/part-time Guides to start in August. The job of a Guide at Camera Obscura is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception, you will be required to promote the attraction to passers-by in the street. You will need a sound knowledge of the local area to answer queries from visitors.

In return, you get a wide range of benefits, such as free entry into our attraction for friends and family, free tea and coffee, a very generous amount of breaks. We know that work-life balance is important. We always try and be as flexible with shifts as possible.

During the current COVID-19 situation, safety is of paramount importance; you will be required to clean the exhibitions during the day and adhere to all COVID-19 safety measures put in place.

Due to the situation, interviews will happen remotely; if you are selected for an interview, you will be invited to a Zoom/ Skype/ Teams call.

Please ensure your personal email is present on your CV.

Contract length: 2-3 months with an opportunity to become permanent
Expected start date: 01/09/2021
Job Types: Full-time, Temporary

Catering & Hospitality Manager (Culzean)

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through catering, weddings, private & corporate events and delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

Visitor Services Assistant – Housekeeping (Mar Lodge)

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service and ensuring that the property and its assets are protected, safe and secure.
Specifically, working to support delivery of our public facilities and services. This role is to ensure that Mar Lodge and associated buildings are cared-for and presented to the very highest standards of domestic cleanliness, and to help deliver the smooth and safe delivery of those everyday services which are available to the general public visiting Mar Lodge Estate.

Gardener (Brodick)

KEY PURPOSE
To ensure that the garden and related policies of Brodick Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodick Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the woodland garden.

Dundee Project Officer

This rare opportunity will see you working in one of Scotland’s most dynamic cities, Dundee. RSPB Scotland are looking to engage with the people who live and work in Dundee on exploring how to save nature together. This varied and exciting position is the first step of our journey in the city and has lots of scopes to be shaped by you.

What’s the role about?

With climate and biodiversity in crisis, the environment needs our help more than ever. The importance of bringing people closer to nature has arguably never been greater and we’re looking for someone to explore what matters to the people of Dundee and to make important connections.

We want to be part of a diverse, people-powered movement to take long-lasting action for nature and Dundee provides an opportunity to achieve this alongside others.

To achieve this, you will be part of the city, building relationships with the people who live and work thereby having conversations and listening to people about their experiences and what matters to them. This will be achieved through direct engagement via a variety of communication methods and you will be responsible for planning, developing and delivering this programme.

We want RSPB Scotland’s future in Dundee to be relevant, innovative and collaboratively designed but first we have to understand what is happening in Dundee now. You will spend time exploring and reporting on existing initiatives and projects, scoping multi-sector partnership working opportunities and assess and communicate on where we can add value to existing work by other organisations.

Through this project, you will begin to identify new strands of work and opportunities for RSPB Scotland and will work closely with the Senior Conservation Officer on making recommendations to inform the next stage of the project.

There are already a number of successful and innovative environmental initiatives across the city and the need for meaningful collaborative environmental action as a force for transformational, positive change has arguably never been greater. The successful candidate will immerse themselves in this environment as RSPB Scotland’s representative in the city.

We want a creative, passionate individual to drive our work in Dundee, bringing energy, fresh ideas and problem-solving skills. This exciting position is the first step on RSPB Scotland’s journey in Dundee and has lots of scope to be shaped by you. If this sounds like the role for you, then we’d love to hear from you.

This post is managed by the Senior Conservation Officer covering Loch Lomond, The Trossachs, and Tayside. The Project Officer will also be supported by the Engagement team based in Edinburgh and the Giving Nature a Home Glasgow team as necessary.

The base location for this role is flexible and can be home-based. The successful candidate will however need to be able to and travel within Dundee frequently and regularly liaise with communities and organisations based there.

What we need from you?

As Project Officer in Dundee, you will lead on all agreed project outcomes and work independently to drive forward our aspiration in a professional and enthusiastic manner. Therefore, you will have:

– Excellent verbal communications skills; being able to passionately communicate about your work in a credible manner
– An ability to produce clear written communications in the form of reports and articles
– Excellent problem-solving skills and the ability to find creative solutions
– Experience of developing and working in partnerships
– Proven time management and organisational skills
– Interpersonal skills and the ability to effectively engage with and enthuse a wide range of people
– The ability to work under your own initiative and adapt to changing circumstances
– The ability to work well as part of a cross-functional team
– Competent IT skills (e.g. Microsoft Office)
– Energy and passion
– As this role involves request travel – Access to transport is important

For all application/role enquiries please contact – David.Hunt@rspb.org.uk

Please note that you will be required to only complete an online application form.

Before applying to this role we would encourage you to read through the candidate guidance notes attached to the top of this advert.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the fixed term.

Marketing & Events Officer

The Place:

Xpress are delighted to be working with one of our Scottish based ASVA members. {Association of Scottish Visitor Attractions} Our client has recent expanded their Historical Visitor venue and owing to additional investment our client is now looking to strengthen the existing team by appointing in a newly created role the position of a Marketing and Events Officer.

The Job:

As Marketing and Events Officer you will be fully responsible for the day to day marketing activities which you will be fully involved in as part of your job remit as M&E officer you will work closely with the Venue Management team and manage, implement and communicate internally and externally the full marketing strategy and plan, thus ensuring all staff are aware of the key marketing objectives of the Visitor Attraction within the Scottish Tourism sector.

Within your role you will must be able to have a solid understanding of all marketing tools as well as up to speed with all new social media platforms and devices so that the venue is being represented on all advertising channels

Within your role as M&E Officer you will be based at the venue premises which are based in Fife your hours of work would generally be normal Venue hours however as M&E Officer you would be expect from time to time to attend evening events and weekend events.

The Person:

Ideally, we are looking to attract a marketing graduate that has perhaps gained a couple of years in a Marketing Admin position and is not looking to progress their career up within a broader remit incorporating events or perhaps you might be experienced in working in a Tourism Visitor attraction environment and have been commuting into perhaps Edinburgh and now wish to work local to fife

The Rewards:

Our client is looking to pay a basic salary of £21,000 with a salary review in April 2022; we would also look for the right person compounding the working week for a rolling 5 days over 7 to 3 days over 7 day week

Visitor Experience Host

We are currently recruiting for a Visitor Experience Host to join our team in maximising our visitors’ enjoyment of their experience at Belhaven Brewery whilst optimising opportunities to generate income. This role is very much the face of Belhaven, as the first person visitors to the brewery meet.

This is an exciting new role which offers a broad scope of activities that support the smooth and safe operations of our visitor experience and shop, including; Meet & Greet, Admissions, Retail, Food & Drink, Events, Guiding activities and general administrative duties together with promoting Belhaven beers at events, where required.

The role will work on split shift Monday to Friday with some evening and weekend work (8:30-16:45 // 9:45-18:30).

Key Responsibilities

– Provide a consistently high standard of visitor experience at all times
– Greet all business visitors and trade customers in a professional and warm manner, manage registration and allocation of passes, ensure they watch H&S video where necessary, phone the relevant Belhaven staff their guest is in reception
– Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act
– Provide information about the site, its history, contents, offers and merchandise
– Handle general deliveries to and enquiries about the site, notifying the relevant Belhaven staff of deliveries
– Maintain excellent standards of site and personal presentation
– Maintain general tidiness of all areas as necessary e.g. toilets, waste bins, shelving, stock items and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required
– Assist with Retail/Food & Drink/Events/Guiding duties
– Manage the new Belhaven shop, from stock control to sales of beer and merchandise
– Correctly handle all cash and card transaction, reconciling sales and revenue at the end of each business day
– Be prepared to work flexibly across departments and sites as needed
– Assist with additional hospitality events. Staff may be asked to work late hours and / weekends
– Provide information on the history and stories of the Brewery to visitors and being a guide as and when is required (training will be given for this)

About you…

– Demonstrable experience in a customer-facing retail-based role, ideally food and drink, delivering impeccable customer care through excellent inter-personal skills
– Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation
– Experience in EPOS style till operation and excellent cash handling skills
– Good selling skills – adaptable to customer type and product
– Delightful “front of house” persona – warm, welcoming, patient, understanding
– Demonstrable time management skills and the ability to prioritise
– Flexible, helpful outlook to customers and colleagues
– Living the values of Belhaven / GK and encourage colleagues to do the same
– The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone
– An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view
– A pro-active approach to taking initiative and so improve daily operations and deliver an exceptional visitor experience

Senior Tourism Manager

Glasgow Life is responsible for providing inspiration and opportunity for Glasgow’s citizens and visitors. With responsibility for museums, the arts, music, sport and world-class events, Glasgow Life is also the lead organisation responsible for the Convention Bureau, Destination Marketing and Tourism for the city of Glasgow; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s citizens and creates unforgettable experiences for our visitors.

We are recruiting a Senior Tourism Manager, to join our Tourism and Conventions Team. You will provide a leadership role in taking forward the delivery of Glasgow’s Tourism and Visitor Plan to 2023 and beyond, collaborating with stakeholders, industry and partners to realise the ambition for the city, as set out in the Plan, to deliver economic benefit and global reputation to Glasgow through tourism and destination management.

This is an outward facing role with responsibility for building strong relationships with sector partners and tourism and hospitality businesses.

The role requires an awareness and understanding of the wider tourism sector, both locally, nationally and internationally, as well as the role of destination management to benefit the citizens and visitors to our city.

To be successful in this role you have the following skills and experience:
– Be educated to degree level or have equivalent experience
– Have strong communication, interpersonal and influencing skills
– Have senior destination management/tourism industry knowledge and experience
– Ability to work with research, data and insights to plan and evaluate activity
– Demonstratable an ability to contribute to and sustain relationships with a variety of senior partners and stakeholders
– Project management/Event management experience and skills
– Have an active interest in Music, Heritage, Culture, Food & Drink, Travel, Sustainability and Accessibility

If you want to work with a great team, dedicated to the success of Glasgow as a tourism destination, we’d love to hear from you!

In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.

At Glasgow Life we value diversity and inclusion. We are particularly interested in receiving applications from BAME groups who are currently under represented in our organisation.

Guide

Camera Obscura and World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and shop.

During the current COVID-19 situation, safety is of paramount importance; you will be required to clean the exhibitions during the day and adhere to all COVID-19 safety measures put in place.

Due to the situation, interviews will happen remotely; if you are selected for an interview, you will be invited to a Zoom/ Skype/ Teams call.

Please ensure your personal email is present on your CV.

Contract length: 2-3 months with an opportunity to become permanent
Expected start date: 23/08/2021
Job Types: Full-time, Temporary
Salary: £9.00 per hour

COVID-19 considerations:

Safety screens have been installed at till points; staff start timings are staggered, staff room numbers are restricted. All staff and visitors are required to wear a mask unless exempt.

To apply for the position, please send your CV and cover letter to Lars@camera-obscura.co.uk. Deadline: 18th of August 2021

When applying, please add your availability into the Cover Letter; please let us know how many days a week you’re wishing to work, what days of the week you can work and if you have any holidays planned.

Please ensure your personal email is present on your CV.

Visitor Services Supervisor (Pitmedden)

To provide operational coordination and supervision of retail, visitor services, holiday accommodation and events at Pitmedden Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 27th August 2021.

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Digital Marketing Assistant

Visitor Services Supervisor – Food & Beverage (Gladstone’s Land)

Guide

Catering & Hospitality Manager (Culzean)

Visitor Services Assistant – Housekeeping (Mar Lodge)

Gardener (Brodick)

Dundee Project Officer

Marketing & Events Officer

Visitor Experience Host

Senior Tourism Manager

Guide

Visitor Services Supervisor (Pitmedden)

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About ASVA

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