Early Bird Tickets now available for the 2024 ASVA Conference! Find out more about this key industry event and book your tickets here.

Full Time

Destination Supervisor

Scottish Canals is looking for a Destination Supervisor for The Caledonian Canal Centre in Fort Augustus. The Destination Supervisor will have responsibility for operation of the visitor centre and the successful candidate will manage all employees to ensure the smooth running running of the catering delivery and service, rooms and retail areas.

You will set the standard and ensure staff exceed visitor expectations at all times. Customer care is of primary importance. You will manage and influence the visitor journey from first engagement until they leave, satisfied with their experience. 

Training, mentoring and leading front of house staff to create a visitor experience team who greet, engage, enthuse, excite and inform all visitors and who “go the extra mile” to make a visit to the Caledonian Canal Centre the best it should be.

As well as a competitive salary, Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

The Destination Supervisor be responsible for:

•             Line management of Destination Assistants and Housekeepers

•             Destination Promotion across a variety of social media and local platforms

•             Daily finance and banking admin

•             Food hygiene compliance and labelling

•             Raising purchase orders, checking invoices/profit margins, implementing pricing changes

•             Ordering of stock & stock taking/recording and management of supplier relationships

•             Creating/maintaining/updating staff rota and cleaning schedules

•             Annualised hours administration

•             Responsibility for legal records for alcohol sales/temperature checks/VAT coding

•             Responsible for setting up of customer-facing displays

•             Meeting reps and agreeing prices for suppliers

•             Costing – ensure appropriate gross profit for all items sold

•             Waste documentation & control

•             Basic marketing and promotions

•             Ordering and compliance of staff uniforms/PPE

Skills/Experience Required:

•             Line management experience

•             Great leadership qualities

•             Social Media experience

•             Experience of working within a high-quality, hospitality environment

•             A real enjoyment for dealing with the public and the ability to deliver a professional service to customers

•             A confident, friendly, welcoming, helpful, engaging nature

•             Flexible approach to the role

•             Ability to co-operate with and support colleagues

•             Use of initiative in applying and maintaining high levels of customer service

•             Keeping brand standards at highest level

•             Strong communication skills

•             Computer literate

•             Keen to work across various disciplines

•             Good time management and organisational skills

Stalker (Mar Lodge)

PURPOSE OF THE ROLE
To assist the Head Stalker in managing and enhancing the game resource and conservation activities on Mar Lodge Estate in accordance with the management plan.

The position plays a key role in the practical implementation of written management plans on the ground. This includes carrying out works in some of the most ecologically significant wildlife communities within the Cairngorms National Park. The location of the Estate in such an area of environmental significance, as well as the high levels of public usage, means that the role is often employed in practical ways to manage the potential conflicts between these interests.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 17th September 2021.

Talisker Visitor Centre Team

REGISTER YOUR INTEREST

Talisker Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions

From rugged coastlines and wild storms to warming rays of sunshine and cloudless skies, the Isle of Skye flows through our veins and invigorates our souls. Unpredictable elements meet unadulterated beauty to create Talisker single malt scotch whisky: a whisky that is as wild, as raw and yet as refined as our island itself.

Talisker is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Talisker story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Talisker Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Glenkinchie Visitor Centre Team

REGISTER YOUR INTEREST

Glenkinchie Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions

Glenkinchie proudly serves as one of the Four Corners of Scotland distilleries of Johnnie Walker. We distil the Edinburgh Malt that is enjoyed around the world on its own and as a vital component of Johnnie Walker whiskies. Our visitor can discover the generous spirit of our garden home where we create our rare Lowland style whisky, evoking fragrant flowers, dried cut grass, and nutty cereal.

Glenkinchie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Glenkinchie Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Glenkinchie story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Glenkinchie Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Blair Athol Visitor Centre Team

REGISTER YOUR INTEREST

Blair Athol Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions

Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Blair Athol Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Blair Athol story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Blair Athol Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Visitor Services Supervisor (Haddo House)

JOB PURPOSE

Engaging visitor experience and excellent customer service are vital to any visit to Haddo House. And as Scotland’s largest conservation membership charity, every penny we make supports our work protecting the nation’s natural and cultural heritage.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and is very often the “face” of the Trust to visitors and suppliers.

As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation and work with stakeholders.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 17th September 2021.

Visitor Services Supervisor (Tenement House, Holmwood House and Weaver’s Cottage)

JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, holiday accommodation and events at Tenement House, Holmwood House and Weavers Cottage in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 10th September 2021.

Visitor Services Assistant – Regional Business Administrator

PURPOSE OF THE ROLE:

To maximise our visitors’ enjoyment of National Trust for Scotland sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the sites and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations of our regional residential portfolio. The Edinburgh & East region has a significant residential portfolio From North Perthshire to the Borders. However, most of these properties are located in Dunkeld and Culross. Regular travel to these sites will be expected.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 17th September 2021.

Food & Beverage Manager (Brodie)

KEY PURPOSE

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through food and beverage operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 1st October 2021.

Guide

Camera Obscura and World of Illusions are currently recruiting full/part-time Guides to start in September. The job of a Guide at Camera Obscura is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception, you will be required to promote the attraction to passers-by in the street. You will need a sound knowledge of the local area to answer queries from visitors.

In return, you get a wide range of benefits, such as free entry into our attraction for friends and family, free tea and coffee, a very generous amount of breaks. We know that work-life balance is important. We always try and be as flexible with shifts as possible.

During the current COVID-19 situation, safety is of paramount importance; you will be required to clean the exhibitions during the day and adhere to all COVID-19 safety measures put in place.

Due to the situation, interviews will happen remotely; if you are selected for an interview, you will be invited to a Zoom/ Skype/ Teams call.

Please ensure your personal email is present on your CV.

Contract length: 2-3 months with an opportunity to become permanent
Expected start date: 05/09/2021
Job Types: Full-time, Temporary

Estates Business Manager

Job Summary
This will be a pivotal role within the Estates Dept. to work with others in the estates and IT team to modernise existing estates information management and reporting systems and develop and implement new processes, methodologies and software systems to streamline working practices in the tracking and monitoring of all estates activities (eg planned maintenance, response maintenance and asset information).
The post holder will report to the Head of Estates and Facilities Management and will work closely with other members of the Dept. and key stakeholders to streamline and rationalise Estates processes and information and data management, with the aim of improving standards of service and performance management and reporting. The role will also co-ordinate and oversee critical admin activities including task allocation, work activities tracking and performance management, contract and project administration and information management/record keeping.

Digital Content Officer

We are looking for a self-motivated and enthusiastic individual to support marketing activity. You will have the marketing knowledge and skills to administer, co-ordinate and prepare content for a range of digital channels.

Based at our HQ at Falkirk Stadium, you will work closely with staff in all functional areas of the Trust to help achieve the mission of the Trust which is to enrich people’s lives in the Falkirk area. Joining us, you will co-ordinate material across all culture, heritage, tourism, recreation, sport and library services.

You will have in-depth knowledge of contributing to web based material in a relevant business environment with experience in using Google analytics and paid social media and PPC advertising. You will have copywriting skills and well developed and comprehensive IT skills. You will be a good communicator, able to network effectively and be able to interpret and assess a wide range of information. A degree in Marketing or a similar discipline is desirable.

The successful applicant will be employed by Falkirk Community Trust. You will receive a generous benefits package which includes free membership of our health and fitness services.

It is planned that the services currently provided by Falkirk Community Trust will transfer to Falkirk Council with effect from 1st April 2022. On that basis, all employees working for the Trust on this date will transfer to the Council in line with Transfer of Undertakings Protection of Employment (TUPE) legislation.

If you are interested in applying for this role, please visit My Job Scotland .

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2020 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812