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Full Time

HR Assistant

HR ASSISTANT (BAND 7)
FULL-TIME, FIXED TERM (TO 31 MAY 2022)

This fixed term role will be part of the HR team based at the Scottish National Gallery of Modern Art Two. The role will support the employee life cycle with a focus on supporting HR payroll, pension processes and general enquiries. The post holder will work closely with HR colleagues to create a culture of continuous improvement and embrace the values and objectives of the organisation.

Key Responsibilities
HR Payroll Activities:
• Processing of the HR/Payroll monthly systems process including entry for starters, leavers, contract amendments and ad-hoc updates, ensuring all data is actioned in an accurate and timely manner in line with monthly deadlines.
• Processing and maintenance of payroll timesheet information to ensure accurate and timely payment of overtime and allowances.
• Monthly e-payslip actions and responding to payslip queries.
• Support monthly payroll end processes e.g. production of payroll reports, etc.

Ownership of the HR general enquiries mailbox:
• Activities will include responding to requests as appropriate and dissemination of activity in line with agreed processes and escalating more complex requests across the HR team.

Pension Activities:
• Work with colleagues to support of pension administration in line with Civil Service Pension Employer responsibilities.
• Owning pension data cleanse projects as requested.

HR Information System Project Support
• Work with colleagues to support of the implementation and launch of the new Human Resources Information System and payroll system.

Employee Relations Support:
• Supporting HR colleagues at ER meetings including coordination of meetings and administration support (minute taking, correspondence, etc).

Employee Offboarding:
• Issue of leaver correspondence and completion of other exit processes.

• Flexibility to support other HR team members with ad hoc duties and projects.

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE:

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The role is 5 days a week and may include occasional weekend working.

KEY RESPONSIBILITIES:

As directed by the Visitor Services Supervisor to carry out a wide range of collections care duties including:

• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean and tidy.
• Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.
• Keep up to date and accurate conservation records.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date
• Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
• Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• To actively feedback visitor comments to develop and improve conservation and visitor experience.
• To assist with the set-up, stewarding and break-down of events in relation to collections.
• To ensure the site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protection equipment as provided and directed by your line manager
• To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
• Assist with collections care at other cluster properties, if required.
The Visitor Services Supervisor (Collections Care) based at Newhailes will have an overview of non-operational documentation, such as housekeeping plans.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential Qualifications and Experience

• Experience of interacting with the public and of providing excellent customer care.
• A good team player.
• A flexible approach to work, multi-tasking and working with staff across various departments.
• Good time management.
• A strong eye for detail.
• Good interpersonal and communications skills.
• Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

Desirable Qualifications & Experience

• Demonstrable experience in collections care or cleaning within historic buildings.
• Good understanding of preventive conservation and environmental monitoring.
• An interest in history, conservation and the care of collections.
• Experience of working with volunteers.
• Knowledge of Health and Safety and emergency procedures.

DIMENSIONS AND SCOPE OF JOB

Tools / equipment / systems

• All equipment and cleaning materials are provided.
• Conservation and collections care training will be provided.
• This job involves lifting and carrying, working at height and use of ladders & scaffold towers.

Workplace context

• This role is based at Newhailes, but may include occasional work at other cluster properties (The Georgian House and Gladstone’s Land).
• This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Business Manager

Scope of role and responsibilities
The Business Manager is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager.

The role reflects the devolved emphasis within the NTS and ensuring business units are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance and policy within the Region.

Their key responsibilities cover the following areas:
 Trading performance and customer insight; business analysis
 Employment and payroll management
 Market analysis (competitive, trends)
 Business development appraisals (product, events, capital projects)
 Cost analysis and appraisals (operating costs, supply, project, resources)
 Resource planning (technical services, contractors, internal resourcing)
 Project planning and appraisals (conservation and commercial)
 Process analysis and continuous improvement
 Business planning (AOPs,)
 Commissioning and appointments of contracted services
 Management information and reporting within the Region/Group
 Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management in manifested in practice through Regions. The Business Manager may have delegated responsibilities for operational management within properties.

Organisational relationships and management
 Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.
 The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.
 As a compliance and governance role, key relationships include Corporate Services and Customer & Cause.

Property planning to deliver conservation and visitor strategies
 Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and providing a basis of continuous improvement and performance management across the properties.
 High level of familiarity with the nature and direction of each property is required.
 Whilst decision-making and accountability for outcomes and results rests with the General Managers, the Business Manager is central to both devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.

Stakeholder engagement
 The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.
 Internally, Consultancy Services suppliers are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.
 Personally, they seek out and build positive and productive relationships and act as an external networker and advocate for NTS services.

Operational and business management
 The Business Manager is part of the management team within each Region and will participate in general and operational management duties as required.
 This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment
 The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.
 Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.
 Reflect the Trust’s “Safe System of Work” within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, CoSHH, HACCP and RIDDOR reporting).
 Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Staff and Volunteer Leadership
 Promoting individual and collective responsibility for performance in all activities.
 Coaching property teams and individuals to ensure that they are fully equipped to undertake their duties to the required Trust standards and policies in relation to learning services.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 Graduate or equivalent essential; a post-graduate qualification in business management, finance or marketing highly desirable (e.g. MBA).
 A full driving license for driving in the UK.

Experience
 Direct experience of managing a commercial or trading function where business planning and business performance management are central. This may be within a range of industries (e.g. financial services, retailing, leisure and hospitality, construction)
 Direct experience of developing and implementing business plans within a trading environment.
 Demonstrable experience of supply chain management, procurement, contractor management across capital, professional services and inventory supply.
 Business analysis experience and advanced knowledge and understanding of financial reporting, marketing reporting and systems reporting.

The normal day-to-day duties of this role are such that a criminal record check or membership of the PVG scheme is not required.
 
Behaviours & Values
As a ‘Grade 5 Upper’, this role would be expected to exhibit the following competencies:

Structure
 The Business Manager is supported by the Regional Office Manager and Business Administrator.
 Central resource including catering and retail support is also provided through Commercial Enterprises & Estates from Head Office.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Sales Support

We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our field-based sales team. If you’re a people person and are passionate about customer service we’d love to talk to you.

Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a bespoke service selling books, calendars, maps, postcards, greetings cards, fridge magnets, jigsaws and toys.

This is a key role within a small and committed team. You will be responsible for order processing from various channels, supporting the field sales team plus managing your own tele-sales calls. Answering and responding to incoming calls and emails as well as taking orders and the management of these orders will comprise a significant part of your role and you will spend a large part of your day on the phone. Additionally you will be responsible for various administrative and data processing tasks to ensure the smooth running of the sales function of the company.

We’re looking for a thorough and diligent individual who has a procedural mind and a strong work ethic. IT competence is essential, with experience in Microsoft Excel and Outlook. You will work with Sage 50 Accounts, Microsoft Access, desktop publishing and other software – and while experience of these packages is not essential as we will train you fully, the ability to pick up new programmes is. You will be able to work well under your own initiative and under direction, possess good time management skills, have a great memory, and be able to handle multiple priorities with ease. Previous experience in a sales/sales support role or other similar customer facing roles will be very beneficial as will experience in a commercial environment.

Attitude is really important – you must be approachable and be able to build rapport with different types of people – plus be comfortable making recommendations and helping customers with buying decisions. You’ll take pride in your work and take satisfaction in playing an important part in your organisation. A great phone manner is essential as well as a commitment to delivering great customer service.

What you’ll be doing:

Process trade orders received from customers from various channels.
Answer and field incoming calls and deal with customer order and product queries.
Manage correspondence in generic sales and orders email inboxes.
Deal with all aspects of customer order requirements for example requesting purchase orders, taking cash with order payments, special orders, arranging overseas carriage, booking in deliveries.
Maintain customer information such as price lists, product lists, prospects information.
Produce sales presenters for the sales team and for trade show events.
Produce monthly marketing letters and catalogues.
Assist with marketing duties including blast emails and social media posts.
Provide admin/sales support to the field-based sales team and senior management plus holiday cover for the wider sales office.

What you’ll need:

SCQF Level 4 Maths and English (or equivalent).
High level of computer literacy and total familiarity with Microsoft Word, Excel and Outlook.
Confidence with letter writing, email and telephone communication.
A solid background in administration-based positions in a commercial environment with experience in a customer facing role.
The ability and desire to deliver exceptional customer service.
Pride in your work and take satisfaction in playing an important part in your organisation.
A pleasant, approachable attitude and a great phone manner – and enjoy talking and interacting with customers.
Ability to progress multiple priorities.
Able to adjust your work rate to cope with the demands of a seasonal business.
A good memory.

What you’ll get in return:

To be an important part of a small team.
To work closely day-to-day with the business owners who foster a positive and inclusive culture and encourage everyone to explore their own ideas and work to their personal strengths.
20 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave.
Enrolment in company pension scheme after 3 months’ service.
Generous staff discount scheme.
Sick pay scheme after 1 years’ service.
Annual cost of living salary increases based on company performance.

Interested?

Apply to Jackie Brown, Managing Director by email to jobs@lomondbooks.com with a covering letter telling us a bit about yourself and why you would like to join us and attach your current CV. Please include a phone number as a telephone call will be the first stage of the application process.

For more information visit our website and select the We Are Recruiting! tab. Full job description and person specification plus company information is available for download.

We endeavour to write to all unsuccessful applicants however if you have not heard from us within two weeks of the closing date, please assume that your application has not been shortlisted. Thank you for your interest in the company.

Visitor Centre Guide

Job Description
Reporting to the Homeplace Supervisor, the Visitor Centre Team Member will host brand experiences including tours of the distillery and tastings at Glendronach Distillery.

You will fully understand the production process, maturation and products and deliver information confidently to guests of the homeplace.

As part of a small team you must be willing to take on a number of tasks and duties including working in each area of the homeplace including the tasting bar and retail. Communication and Team work are required to succeed in this role.

Responsibilities:

Responsible for leading guests on a guided tour and other experiences.
Lead guests in an enjoyable, and safe manner, providing information about the distillery, process, history, and products in a narrative format.
Conducts guided tastings for guests.
Able to provide specialized tours for trade and other designated guests.
Assists in the training of new employees, including those learning new tours and experiences. Training to consist mostly of having staff shadow and answer questions.
Work across all areas of the visitor centre operations including tasting bar and retail.
As needed, performs duties including but not limited to set-up and breakdown of tastings, greeting of guests, and retail customer service and sales. Also able to assist in directing vehicles to parking areas when needed, as well as monitor activities of guests on grounds for security concerns.
Ensure compliance with daily checks and requirements
Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.
Builds company image by collaborating with employees and customers, following and enforcing ethical business practices.
Ensure the Homeplace is kept clean, tidy and free from hazards at all times.
Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.
Ensure compliance with BF quality policies, standards, and systems.
May be required to represent the brand at events off property.

Additional Job Description
Additional Job Description
Requirements:

Be at least 18 years of age

Demonstrated skills and ability to develop and maintain effective relationships with people at all levels including internal and external; management groups; sales, marketing; wholesalers, and retailers.

Previous customer service experience

Strong oral presentation skills as well as interpersonal skills

Welcoming, professional and courteous manner

Ability to take direction and work at a fast pace when necessary.

Proactive and able to make decisions

Must be available weekends, holidays, and occasional evenings

Previous experience within the spirits industry or strong retail background preferred

Operations Manager (Dumfries & Galloway)

Job Description Sep 2021

Role: Operations Manager (Dumfries & Galloway)
Region / Department: South & West

Reports to: General Manager, South & West Pay Band: Grade 5 Upper (£41,550 – FCR £46,167) plus Essential Business Car User Allowance £3,800 pa
Location: Threave Estate, Castle Douglas DG7 1RX Type of Contract: Permanent / Full time
Terms and conditions
The post is subject to the standard terms and conditions provided with the application pack and the following special terms also apply: Some flexibility will be required as to when hours are worked, but frequent weekend and occasional evening working will be required, for example, to support functions and events.

1. Purpose
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Overseeing significant heritage properties including Threave, Broughton, Carlyles Birthplace and Rockcliffe the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

It should be noted that the Operations Manager will also hold overall responsibility for the School of Heritage Gardening at Threave.

2. Positioning within the structure
The Operations Manager for the Dumfries & Galloway area will be based at Threave reporting to the General Manager for the South and West Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of their division, working collaboratively with the local property teams.

The role is also part of the South & West Regional Management Team which includes the General Manager, Business Manager, Office Manager, Gardens & Designed Landscapes Manager and 6 other Operations Managers. The Operations Manager, in their role as the operational lead in the Dumfries & Galloway area will hold primacy over all operations and planning for the properties, with functional managers managing their respective services-functions on their behalf. It is therefore a matrix management structure within the region.

The role works closely with the role of Business Manager who oversees trading performance and business analysis for the regional properties, coordinates and oversees business planning and ensures the region (and its properties) are compliant with and supported with compliance across a range of NTS policy areas (e.g. Health & Safety, procurement).

3. Scope of role and responsibilities
Property Planning

The Operations Manager is responsible for the process of business and operational planning for their properties. They will play an active part in the ongoing development of conservation management plans, working cross-functionally with regional management colleagues and with consultancy services specialists, either: those assigned to their region and including curatorial, conservation and estates management staff, or; nationally based technical and functional services and including for example, archaeology and nature conservation. They will be recognisably responsible for annual business and operating plans and be supported in this endeavour by the regional team. They will be accountable for its effective implementation.

Visitor Services and Operational Standards

The Operations Manager is the custodian and standard bearer of visitor services excellence and service quality for the properties. Staff and volunteers will exhibit excellence as required in these areas which sees the property offer unparalleled visitor experience and service. This extends to standards of amenities and facilities, retailing and food services (supported by the Retail Development Manager and Catering and Hospitality Manager) and gardening (supported by the Gardens & Designed Landscapes Manager), activities and interpretation and events.

Enterprise and trading

The Operations Manager is the business leader for the properties and working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management

The Operations Manager coaches and mentors property teams and staff directly reporting to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage

The Operations Manager supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Leading, Inspiring and Managing Change

The Operations Manager leads and inspires the wider team, including property staff and volunteers through on-going activity as well as when the management of change is required.

Matrix Management and Working

The Operations Manager leads multi-disciplinary teams. These teams include retail, catering and hospitality and Gardening with also regionally-based Consultancy Services personnel. The role sits within a matrix structure with the Operations Manager supported by the property teams taking the leading role in the delivery of property performance. Under the guidance and supervision of the regional General Manager, the Operations Manager is central to ensuring focus on delivering against property plans and objectives and will assume responsibility for effective direct leadership where required or cross-functional management.

Enabling, Expediting, Brokering

The Operations Manager acts as a two-way conduit and facilitator between properties and Trust consultancy services, to ensure necessary progress in relation to property plans (and other plans as appropriate), projects and overall alignment of work and activity in line with Trust standards and requirement.

Championing and Advocacy – Stakeholder engagement

The Operations Manager supports property staff in maintaining positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders. S/he supports the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. S/he acts as an external networker and advocate for the property, with membership of appropriate external bodies in the property’s geographical area, or through the regional management team.

Marketing, Membership and Supporter Development

The Operations Manager ensures business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

The Operations Manager also has a critical role in the development of new supporters for the Trust, both in general around empathy and engagement with the Trust’s (and property’s) Cause and specifically, in terms of leading on converting visitors to becoming Members of the Trust. This forms a key part of the property’s Cause and financial objectives. Again, working with the NTS Customer and Cause directorate and through the regional management team on this area presents a primary focus for Operations Managers.

Financial Management, Compliance and Scheme of Delegation

The Operations Manager is responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies and procedures.

Health, Safety and the Environment

The Operations Manager undertakes duties under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS

The Operations Manager leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership

 Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation). In particular reinforcing individual and collective responsibility and Accountability for performance in all activities.
 Leading, inspiring and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Health and Safety, Environment Matters

 Ensuring personal and delegated compliance with Trust requirements and initiatives relating to Health and Safety.

Stakeholder Management

 Ensuring that visitor experience at the properties is optimised through excellent customer care and in particular that the value of membership recruitment and engagement is recognised and championed.
 Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.
 Ensuring property staff maintain positive relationships with their localised stakeholders (e.g. local communities, local businesses, local partnerships Members Centres and Friends Groups).

Reporting and Management Information

 Proactively gathering and analysing trading, operational and management information to inform decision-making and manage risk and operational performance.
 Ensuring that property staff understand and utilise meaningful management information as part of normal performance management.

4. Person Specification

Qualifications

 Graduate or equivalent essential; post-graduate studies in heritage or business management desirable.
 A full, clean driving licence for driving in the UK is essential.
 This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure / Standard Disclosure

Experience

 Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, foods, leisure).
 Responsibility for combined operating revenue budgets of c.£1m per annum.
 Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
 Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
 Effective stakeholder management experience, notable examples: media, local government.
 Line management experience of staff groups in excess of 60, including supervisory staff.
 Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
 Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
 Heritage sector experience highly desirable.

Behaviours and Values

 Creates a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve key objectives.
 Smooths relationships when difficult circumstances prevail and develops a culture of trust.
 Generally motivates people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
 Takes decisions as appropriate whilst at the same time ensuring others do likewise.
 Continually seeks out opportunity, practising and encouraging a culture of excellence.
 Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
 Provides the best solutions in terms of quality and cost.
 Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

Skills and Objectives

 Safety, Health and Environment: Actively leads and promotes a safe working environment where the health, safety and wellbeing of visitors, staff, volunteers and contractors come first. Leads the maintenance of safe systems of work within the property.
 Financial Management: Has detailed and up to date awareness of all property financial positions. Proactively and prudently manages the properties budgets and actively seeks new and better ways to minimise cost, gain value and raise income. Works in partnership with the Business Manager.
 Visitor Experience / Management: Leads the provision of excellent internal and external customer service via themselves and the team, promoting a customer-focussed attitude and culture.
 Heritage Knowledge and Understanding: Develops and maintains a detailed understanding of the conservation principles and how they underpin our conservation work. Has an overview understanding of all aspects of conservation at the Trust and in particular at the property. Has a strong working knowledge of the heritage character and profile of the property. Develops effective integration of Visitor Services, Conservation, Learning and Commercial activities.
 Stakeholder Management: Seeks out and fosters positive and productive relationships with internal and external stakeholders. Promotes a partnership approach to community relations via themselves as Property Manager and their property staff and volunteers.
 NTS Strategy Knowledge: Has a detailed understanding of the Trust’s core purpose; guiding principles; vision; strategic objectives and priorities. Further, is able to lead articulate a linking of the strategy and yearly NTS Corporate plans into local plans and objectives.
 Planning and Projects: Has the skills and knowledge required to develop effective operational plans. Effectively manages their own priorities and personal effectiveness through appropriate planning and personal managements and promotes the same amongst their staff colleagues.
 Communication and Engagement: Has a very high level of communication skills and constantly seeks to engage in a positive and productive manner with the team, community and other internal and external stakeholders. Demonstrates strong insight and understanding of their heritage property, its visitor profile, trading profile and value of its educational and conservation activity.
 Change Management: Has the ability to lead and inspire the wider team through change.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Head of Membership

Head of Membership

37 hours per week, permanent, based in Edinburgh/remotely

Salary £39,502 to £44,054 (Band E), plus civil service pension and other benefits

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement and education.

We have an exciting opportunity to join our growing Development division as Head of Membership. Working alongside our Director of Development, the successful candidate will increase income from individual giving and membership, a strategic priority for the organisation. With support from the team, you will manage the Membership programme, alumni relations, fundraising appeals, and other individual giving initiatives. You will also ensure a high standard of stewardship is provided to all RBGE supporters.

This is a key post within Development and applicants must have extensive knowledge of membership programmes, and fundraising theory and practice. You should also have knowledge of Annual Giving or digital fundraising, and experience of using Raiser’s Edge or another CRM database. You should be able to demonstrate a good understanding of gift aid and data protection legislation.

Full details of the post, including a job description and person specification can be downloaded from our website.  Informal enquiries on the role can be made to elacroix@rbge.org.uk

We would encourage applications from all suitable candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, race, religion or belief, sex, and sexual orientation.

Applicants should send a CV and covering letter which outlines their suitability for this vacancy to recruitment@rbge.org.uk as well as complete and submit an online equal opportunities questionnaire by noon on Friday, 1 October 2021. Interviews will likely take place mid October 2021.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please

Shop Manager

BOTANICS TRADING COMPANY LTD

Shop Manager

Full Time position based in Edinburgh (37 hours per week working across 5 days)

Starting salary £23,000

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 26th September.

 

Oban Visitor Centre Team

REGISTER YOUR INTEREST
Oban Visitor Centre Team
Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Oban Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Oban story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Oban Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Lagavulin Visitor Centre Team

REGISTER YOUR INTEREST

Lagavulin Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Lagavulin Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Lagavulin story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Lagavulin Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Dalwhinnie Visitor Centre Team

REGISTER YOUR INTEREST

Dalwhinnie Visitor Centre Team

Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Dalwhinnie Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Dalwhinnie story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Dalwhinnie Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Clynelish Visitor Centre Team

REGISTER YOUR INTEREST
Clynelish Visitor Centre Team
Permanent – Full Time and Part-Time (Annualised Hours) Contracts

About Us 
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Positions
Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Brand Home Leads, Brand Home Guides, Health and Safety professionals and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a personalised experience for each customer.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

If this sounds like your dream location to start an outstanding career, then register your interest today and we will keep you updated on future vacancies.

About You
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Clynelish Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Clynelish story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team.

If you have experience within Hospitality/Retail/Travel and Tourism, then we want to hear from you!

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Clynelish Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

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