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Full Time

The role

To assist in the planning and delivery of an engaging and innovative events and experiences programme at RZSS Edinburgh Zoo; enhancing visitor engagement whilst delivering income targets.

Some of the things you’ll do:

* Support and administer all of Edinburgh Zoo’s events and experiences; operational delivery of key aspects of events and continuous liaison with contractors, colleagues and partners.
* Assist with the development of an exciting and varied range of commercial events and experience products, to exceed visitor expectations and promote RZSS Edinburgh Zoo.
* Communicating key information to a diverse range of individuals, both internal and external to Edinburgh Zoo.
* Ensure that event set up, delivery and dismantle is timetabled appropriately in consultation with key teams.
* Work in partnership with EZ’s contract caterer, and in collaboration with all other departments of RZSS and external partners to ensure delivery of high quality events – specifically with Admissions/retail, Marketing Communications and Membership, IT and digital teams in respect of the sales & promotion of events and experiences.

What we’re looking for:

* Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Assertive communicator, confident in dealing with queries from internal & external sources.
* Experience of working with minimal supervision, demonstrating good organisational and planning skills.
* Experience of providing first class customer care and service, including dealing with customer queries.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please see the role profile for further information on what the role involves and essential/desirable criteria.

As part of a small team of IT staff your role will be to support the users of ICT across all sites of National Museums Scotland, and to support and develop the ICT systems and network infrastructure.

You must be educated to at least HND level, or equivalent, in a computer related discipline or have relevant industry qualifications such as MCSE, CCNA. It is essential that you have experience of working in an ICT support role within a team environment providing excellent customer service to users, and liaising with external contractors and service providers.

It is expected that you will have participated in infrastructure projects, both in terms of operating systems and networking. Experience of Cisco switch configuration and producing technical documentation is essential. It is important that you have experience of a Microsoft Windows Server environment, including migrating to newer versions, and in managing virtualisation environments using Hyper-V. You must have some knowledge of O365 administration, IP telephony, firewalls, antivirus and backup products. Experience of Microsoft Azure cloud platforms and SCCM would be advantageous.

You will provide weekend and public holiday on call support on a 1:5 rota basis and the ability to travel to the other National Museums Scotland sites outside of Edinburgh is essential.

Job Summary

This is a specialist conservator role, delivering paintings conservation across the collection. It is based within the Directorate of Conservation and Collections Management, reporting to one of the Senior Paintings Conservators. It sits alongside and compliments the other conservation specialisms of paper, sculpture, time-based media, preventive conservation and heritage science.

Key Responsibilities
Paintings conservation and research (80%)
• Assist colleagues with the planning and programming of the paintings conservation work required to deliver the loans, displays, exhibitions, acquisitions and collections care activities which are scheduled.
• Keep records of work undertaken over the course of the year and liaise with colleagues to flag up any anticipated issues with the delivery of the work programme and to advise on whether additional requests can be accommodated.
• Undertake the conservation work required for exhibitions and displays of paintings, both within NGS and at non-NGS sites, including advising on the suitability of works of art for transport and display, condition checking, conservation treatments and application of preventive conservation measures.
• Undertake paintings conservation work required to improve standards of collections care, such as condition surveys of targeted parts of the collection and remedial treatments of objects in poor condition.
• Carry out a range of written and electronic documentation, including requesting photography, communicating findings and providing data for entry onto the NGS collections management database (Multi Mimsy) and NGS website.
• With colleagues, respond to any incident reports which relate to paintings.
• Liaise with conservation technicians and art handling technicians to ensure that works are safely packed and installed, which may involve designing specialist storage and display cases.
• Where appropriate, undertake art historical research relating to parts of the NGS paintings collection, and conservation research relating to modes of deterioration and conservation materials and techniques.

The role

To support the implementation of the Health and Safety strategy and manage the development of the associated management systems, in conjunction with the Director of Finance & Resources.

Working with and supporting managers to deliver a safe and healthy environment for all staff, contractors, visitors and volunteers across Edinburgh Zoo, Highland Wildlife Park and external research sites.

Some of the things you’ll do:

* To act as the Competent Person for health and safety in RZSS as defined under the Management of Health and Safety at Work Regulations 1999 and be the Society’s subject matter expert for health, safety and occupational hygiene.
* In conjunction with Director of Finance & Resources, to support and contribute to the management, development and implementation of RZSS’ evolving Health and Safety strategy, plans, policies and operational procedures to meet required legal standards and targets.
* To administer and co-ordinate the internal Health & safety Committee
* To provide professional technical and practical advice on all aspects of RZSS activities.
* To proactively monitor business health and safety performance improvement and devise improvement measures as appropriate.
* Ensuring that all Health and safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated. Making sure that accurate H&S training records are maintained.
* Ensuring that all accidents/near misses are documented, investigated and recommended improvements implemented. Gathering, analysing and reporting on key H&S data/statistics (KPI’s) Ensuring that safety inspections and audits are carried out, fire drills and fire alarms are correctly reported, safety inspections, risk assessments and lone working procedures are managed, and employees are aware of their responsibilities.

What we’re looking for:

* Educated to degree-level in a relevant discipline (or with equivalent practical experience) with demonstrable experience in supporting a health and safety advisory function.
* Up-to-date practical knowledge and understanding of health and safety management systems and their implementation in a complex organisation, including risk assessment; identification, assessment and control of hazardous substances; vehicles/plant/machinery; asbestos; physical agents (noise and vibration); fire risk management.
* Diploma in Occupational Safety and Health, or equivalent qualification e.g. NEBOSH
Practical experience, in the application of health and safety legislation in a complex multi-disciplinary organisation.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

The role

To act as point of contact on interpretation projects, design, deliver and maintain high quality, creative interpretation across RZSS for the enjoyment, engagement and education of visitors across both Edinburgh Zoo and the Highland Wildlife Park to the benefit of the society’s charitable aims, objectives and key messages (engaging audiences to move from empathy to action).

Some of the things you’ll do:

* Input in the development and delivery of the interpretation strategy and annual interpretation plan to meet agreed projects and targets
* Develop, design, deliver and maintain high quality, creative interpretation across RZSS including the development and delivery of creative interpretation projects.
* Be point of contact for interpretation projects
* Lead on specific interpretation projects and developments
* Carry out research, source appropriate media, write copy and liaise with relevant suppliers to deliver an end-to-end interpretation solution including signs, panels, temporary displays and interactive resources.
* Undertake appropriate quality checks to all interpretation work in terms of proof-reading

What we’re looking for:

* You’ll be educated to Degree or equivalent level of experience.
* Excellent understanding and knowledge of communicating with diverse audiences
* Excellent working knowledge of the Microsoft & Adobe Suite
* Proven graphic and interpretation skill
* Creative copywriting and proofreading, with the ability to tailor often complex messages to a wide range of audiences.
* Proven project management experience

Please see the role profile for further information on what the role involves and essential/desirable criteria.

JOB PURPOSE

As part of the team which cares for Glencoe National Nature Reserve, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore our 14,000 acre estate, including eight iconic Munros, in Glencoe and Glen Etive.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us protect the landscapes in our care, as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change.

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for camping and at our visitor centre, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will contribute to the long-term sustainability of Glencoe’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through involving volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Conservation

 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Glencoe NNR.
 Carry out site monitoring and record keeping, helping us to evaluate performance and inform conservation management decisions, including habitat and species surveys, archaeology and footpath condition checks, weather gauge observations and people counter figures.
 Perform a range of practical habitat conservation and improvement tasks, including vegetation, woodland and invasive-species management.
 Support the estate’s deer management plans, either through the coordination of contractors or by conducting practical stalking activities (if qualified).
 Achieve high standards of presentation and repair for estate infrastructure to achieve ecological, visitor service and safety outcomes, including litter clearance and path, fence, gate, wall and sign maintenance.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.

Public engagement

 Participate in estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome customers in our Visitor Centre Information Hub in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of educational and outreach activities that bring alive our stories, including social media content, on-site displays, self-guided trails, signage, guided walks, talks, events or other hands-on activities.

Working together

 Recruit, induct and supervise volunteers to help grow our team’s capacity, and assist with the leadership of group volunteering activities.
 Build collaborative working relationships/partnerships with our neighbours and local community, including other land managers, schools, community groups and recreational users, to help deliver Trust priorities and landscape-scale benefits.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.

Funding our future

 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including timber and venison sales, encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder, but expected to liaise with the line manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Graduate level qualifications or equivalent experience in countryside management, nature conservation or environmental studies.
 Experience of practical land management and conservation work and of supervising others to conduct tasks.
 Knowledge of Scottish habitats and species, particularly upland flora and fauna, and ecological survey and monitoring techniques.
 Proven track record of delivering excellent visitor experiences within a countryside setting or engaging the public in sustainable tourism.
 Confident interacting with and influencing a wide range of staff, volunteers, visitors, educational groups and other stakeholders.
 The interpersonal skills to work in a team and the self-motivation to work alone with minimal supervision.
 Proactive approach to driving forward ideas and projects and delivering on agreed objectives.
 Confident in hill-craft or working in a mountain environment.
 Sound IT skills, familiarity with Microsoft Office products and social media channels.
 Full clean UK driving license.
 Understanding of and belief in, the work of the National Trust for Scotland, particularly with regard to the management of Highlands and Islands estates.

Desirable

 Trained to use equipment including chainsaw, brush-cutter, pesticides, woodchipper, trailers, ATV (sit in and sit astride) and confident user of other relevant tools.
 Deer management qualification (DMQ Level 1 or 2), practical stalking experience and holder of the appropriate licenses and certificates for the use of firearms in relation to this work.
 Summer Mountain Leader Certificate.
 Experience of leading groups of volunteers and visitors in an outdoor activity/learning environment.
 Confident financial acumen and some budgeting experience.
 First aid certificate.

The role will require criminal records (Disclosure Scotland) checking and clearance for safeguarding of children/vulnerable adults.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
This job delivers operational administrative support to the business, focused on routine/cyclical volunteer and employee transactions within the context of policy and procedure frameworks and business drivers. It has a pivotal role ensuring data about our people is appropriately recorded and managed both within and out with the People & Payroll System (Core HR), to drive accurate people lifecycle actions (pay, pensions, absence etc), handle ad hoc activity, and enable management information. It also supports the People Department more widely through general and financial administration.

Note: this is a fixed-term/temporary role to bring capacity to the People team as other team-members handle a set of critical People & Payroll System developments. It is unlikely that this role will be extended once these system developments are in place and functional.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Deliver routine/cyclical volunteer and employee transactional administration including:
o Change transactions;
o Starters/Leavers/Onboarding processes;
o Financial administration, including supporting with pay queries and payroll changes;
o Training administration.
o Drafting employment contracts and processing employment correspondence;
o Creating regular reports;
o Recruitment process management, along with quality assurance, including pre-employment checking;
o Long service awards and other recognition initiatives;
o Supporting pay award and pay progression processing;
o Reward and recognition initiatives;
• Deliver transactional administration relating to key external suppliers for the delivery of:
o Benefits-related products: pension scheme, income protection and death-in-service insurance, workforce discounts;
o Recruitment agencies;
o Training suppliers for statutory/compliance courses only;
o Ad hoc one-off projects, activities, advice etcAs an active user of the Trust’s People & Payroll system ensure that its data is accurate and reliable, and it seamlessly drives and reflects people transactions and management information (MI).
• As required:
o Support general administration of the function, e.g. diary management, meeting arrangements, note-taking, document and file management;
o support devolved projects/activities;
o participate in internal and external meetings
o work collegiately with (particularly) the Enquiries & Advice function to support any peaks and troughs in their workload.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Demonstrable knowledge of the basic context of either volunteer management, legislation, and best practice, or employment legislation, operations, and best practice
• Demonstrable sound administrative experience within a People function (that supports a multi- site operation), including:
o Routine life-cycle activities (from recruitment to leavers processes);
o Financial administration;
o Liaising with external suppliers/contractors;
o General administration.
• Highly proficient user of IT in general: word-processing, spreadsheets, presentations.
• Confidence and ‘presence’ to be a highly-visible and highly-effective team member within the Department, across the Trust.
• Demonstrable empathy for the aims and objectives of the National Trust for Scotland.

Desirable
• Recognised qualification(s) in HR administration (or related subjects).
• Specific experience using People & Payroll systems.
• Experience working in a people role in the charity/not-for-profit sector.

The Job Purpose, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

You will be responsible for the operational delivery of the countryside experience at Culzean Castle & Country Park. Managing and delivering performance standards/targets to ensure the enjoyment of the property by all visitors and key conservation, commercial and development objectives are achieved. The role is part of a broader property team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

THE PROPERTY PORTFOLIO

Formerly the home of the Marquess of Ailsa and the Kennedy family and with a history dating back to the sixteenth century, Culzean Castle and its landscaped grounds was acquired by the Trust in 1945 and is generally considered one of the flag-ship Trust properties. The Country Park extending to about 286 hectares, is visited by around 300,000 visitors each year, who come to enjoy the wildlife and scenery, of which the gardens, woodland and coastline are an integral part. The Country Park is open all year and the castle from April to October.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work by overseeing the work of others such as your team, contractors, volunteers, and other colleagues with some direct implementation yourself:
Team Leadership
• Work with the Operations Manager as part of the Culzean management team to help develop and implement the operating plan for the property.
• Lead your team of Rangers to implement the operating plan. Be the lead in developing and delivering outdoor conservation and engagement activities
• Develop and mobilise a wide range of resources to help implement the business plan including among others volunteers, local community groups, regional / local agencies, corporate partners, and contractors.

Nature & Habitat Management
• Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice. Focus is on bats, otters, Great crested newts, the long running monitoring programs involving warblers and fulmars and invasive species.
• Working closely with Gardens & Grounds to maintain and manage habitats, wildlife, and assist with countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services, and safety outcomes
• With Gardens & Grounds team maintain the annual tree safety reporting and action system.

Visitor Experience
• Provide information to visitors to encourage more visits/visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media. Includes delivery of a programme of walks, talks, activities and events.
• Day to day management of Adventure Cove & Wild Woodland; carry out regular inspections to ensure safety of visitors, working with Gardens & Grounds/contractors to ensure remedial work is undertaken as necessary
Community engagement & Learning
• Communicate with local stakeholders, neighbouring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
• Provide educational activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.
Livestock Management
• Overall management of the property’s livestock; deer and llama. Take lead in ensuing technical compliance with animal welfare, testing as well as staff training and development.

Other responsibilities specific to the role

• Provide site liaison role to the Culzean based Project Search to facilitate communication between NTS Culzean staff and Project Search staff.
• Deputise for the Operations Manager as and when required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Graduate level qualifications or equivalent experience in one or more of the following subject areas heritage or cultural studies, visitor services, rural land management, nature conservation, environmental studies
• Working knowledge of Scottish habitats and species and of ecological survey and monitoring techniques
• Significant practical experience in a relevant land management discipline, with a particular focus on visitor management, access, and education
• Significant experience in environmental education and interpretation
• Proven track record in planning and delivering exceptional visitor experiences within a countryside setting;
• Proven strong leadership skills, particularly in the areas of team development, communication and programme delivery;
• Significant experience of managing risk within a countryside setting, including the Health and Safety of staff, volunteers and visitors. Good working knowledge of the legislative requirements relating to managing safety in the countryside
• Experience of leading and inspiring a culture of exceptional service for customers
• Proven track record in managing finance in line with budget expectations, and financial planning to deliver operational goals and projects
• Excellent interpersonal skills, with an ability to build strong, professional relationships with a wide range of people
• Excellent presentation skills and IT skills.
• A proactive approach to driving forward ideas and projects, delivering enhanced visitor experiences
• A full, clean driving licence for driving in the UK is essential.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults.
Desirable
• A genuine understanding of and belief in, the work of the National Trust for Scotland, particularly with regard to the management of Culzean Castle & Country Park.

DIMENSIONS AND SCOPE OF JOB

Scale
• 235 hectares of mixed woodland, gardens, polices and coastland
• Country Park designation, SSSI, Semi-natural deciduous woodland, Historic Garden and Designed Landscape
• Over 300,00 visitors per year
• Culzean has a rich diversity of habitats with a very wide range of key species of international, national and local significance.
• The coastal strip under Trust ownership is recognised as being of national significance and the Trust’s influence is extended by a Trust Conservation Agreement over the area north to Dunure. It is designated as a SSSI and has rich intertidal areas and supports regionally important populations of plants, invertebrates and birds.
• Other habitats within the estate are Scottish Wildlife Trust Listed Wildlife Sites, non-statutory designations recognising their regional importance, particularly their rarity in Ayrshire; these include the diverse mosaic of semi-natural and planted woodlands, and the freshwater sites, particularly the Swan Pond, which is a key wildfowl wintering site in Ayrshire.
• These habitats are home to a rich diversity of species of international, national and local significance, as recognised under the EC Habitats and Birds Directives, UK Biodiversity Action Plans, Local Biodiversity Action Plans and RSPB Red and Amber Lists and other assessments.
• Most notable are breeding peregrine falcons, warblers, otters, bats, butterflies, moths (Culzean is a Rothamsted recording site), dragonflies, fungi and lichens.
• However, it is the overall species richness within Culzean that makes the property such an important wildlife site. This lushness of biodiversity is sustained by the prevailing moist, mild climate and by sensitive land management.

People Management
• Direct line management of 2 full-time Rangers, seasonal staff and a team of volunteers and interns.

Finance Management
• This role is a budget-holder for the Rangers activities.

Tools / equipment / systems
• Demonstrable experience of using relevant tools and equipment in the appropriate setting; this may include use of strimmers, brush cutters and chain saws.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

You will be responsible for providing administration support to the Office Manager and wider team based at Balnain House, Inverness and across the Highland & Islands region. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Property correspondence (mail, email, and telephone).
• Filing and record-keeping.
• Reception (operating switchboard, entry buzzer system).
• Logging all visitors, escort to meetings.
• Meeting’s support (bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management.
• Recording and producing statistical reports
• Purchase ordering – as required.
• Balnain Office Staff -provide support as required.
• Balnain Buildings, monitor mailbox, respond to emails, book, and liaise with contractors

You must be flexible to meet the needs of the property.

Department specific – visitor services

• Embody the Trust’s values.
• Provide excellent customer service and care to all staff, visitors, and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with excellent eye for detail.
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.

Desirable
 Previous experience providing administrative support to several different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Balnain House was built in the 1720s and re-styled in the 1790s as a Georgian town house. It was lived in until the 1960s when it quickly fell into disrepair. Saved by the Balnain Trust, it became The Home of Highland Music in the 1990s. It is now the Highlands and Islands regional office for the National Trust for Scotland and its tenants.
• 20 staff and tenants are based at Balnain House, with other NTS staff and visitors using hot desks and meeting rooms as and when required.
• Balnain House office hours are 9am – 5pm, Monday to Friday year-round although some flexibility required by the post holder as on occasion travel will be required.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and successful regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

CONTEXT
The National Trust for Scotland is a charity, established in 1931, to provide access and enjoyment to the properties, places and collections in its care. We also exist to protect what we look after for future generations to enjoy; and increasingly we are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

The Trust is the largest membership organisation in Scotland with well over 300,000 members who experience access to our places and play an important part in supporting our charitable work. As well as being proud of having such a strong membership following, the Trust attracts millions of visits to its properties and places each year. Visitors can from around the world, across the UK, and there is very strong following within Scotland too.

One of the key directorates at the Trust is called ‘Customer & Cause’. The directorate of circa 40 people exists to inspire people to visit, join and donate to the Charity. The directorate consists of four teams: Marketing, Membership, Fundraising and Communications.

PURPOSE OF THE ROLE
The Head of Marketing is a senior leadership role at the Trust. The role exists to connect what the Trust has to offer to as many people as possible, including ensuring we are proactive about reaching new audiences who will benefit from what we have to offer. Key to the role is presenting the Trust in new and compelling ways so that the full breadth of our offer is understand and viewed positively.

Since 2018 the Trust has been following a brand-led approach to its marketing encapsulated in our multi-year campaign, For the Love of Scotland. Giving everyone we want to reach an easy starting-point about why we matter and how they can get involved is crucial. Ensuring this common and compelling way of presenting the Trust is carried through into all that we do and say is a key part of the role.

The senior directorate leadership is detailed below. An organogram of the Marketing function is contained at the back of this document.

KEY RESPONSIBILITIES
• Shared leadership responsibilities – As a senior role in the Customer & Cause directorate, the role involves working closely with the Director and other Heads of Function to develop the annual Visitor-Member-Donor Plan and review its performance against income and other metrics on a continuous basis. Additionally, the role is part of the Management Leadership Group which brings together senior leaders across the Trust to review and inform the charity’s ongoing direction and performance.
• Be responsible for brand strategy – You are responsible for leading on all matters that involve formal brand reviews, repositioning opportunities, the development of key messages, visual identity and the application of the brand through frameworks that colleagues can access and enact. The responsibility for brand extends to ensuring it is embedded across the Charity through initiatives like common signage and other branding solutions across the Trust’s estate. You will commission and review ongoing brand insights (including uGov & focus groups) to ensure the Trust has a data-driven mechanism for determining how it will wish to develop its brand in the future.
• Audience definition and development – You will lead on developing, rolling-out and maintaining a consistent approach to audience for the Trust, including advising on how the Trust can engage with new audience groups. You will lead on informing the way audience framework needs to be considered when planning major projects or campaigns across the Trust. In this way the Trust will be clear on who it engages with today and which audiences it will engage with in the future.
• Marketing strategy and campaign development – You will lead on developing and delivering the annual campaign plan, including defining the brief for national advertising campaigns to support visitation, membership and fundraising plans. You will do this with clear income targets to support, defined marketing metrics to achieve, and a budget allocation to manage activity within. Regular reporting, and revision of activity where required, are essential to ensure the Trust’s marketing is responsive to performance data and wider shifts in market conditions.
• Strategy and deployment of content marketing across Trust ‘own channels’ – The stories we share in our member magazine, on our website and through social media are key. You will lead on ensuring there is a clear set of themes and prioritisation for storytelling across Trust channels. You will work closely with the Head of Communications to ensure these stories are aligned with earnt media opportunities through PR activity. You will ensure there are effective tracking pf results to ensure that the content is performing as effectively as possible as a form of marketing activity.
• Oversee the Trust’s inhouse studio team – You will have oversight of the editors, in-house designers and approach to managing a network of freelance creatives. You will ensure there are established business processes for prioritising the extensive requests from across the Trust for content solutions to be developed, ensuring deadlines are achieved, and budgets and internal client needs are all considered.
• Digital marketing – You will lead on managing the Trust’s approach to how it markets its activities on nts.org.uk as a key communication platform and any other subject-specific websites. You will ensure we have a clear plan for SEO, digital affiliate programmes, website performing tracking, and conversion optimisation for all end-user outcomes we wish to inspire. You will ensure that the Trust’s website is continually optimized to support it being the ecommerce solution that carries 90% of membership sales, plus growing donations and online shop sales.
• Digital development ¬– You will develop a strategic plan for how digital experiences can offer new ways to interact with Trust properties, places and collections. You will lead on commissioning and overseeing the projects for national digital experiences, and providing support to property-specific immersive digital experiences as required on a consultancy basis. You will also provide digital solutions, where required, to support recruitment, volunteering, advocacy, participation and online retail.
• Supporting our ambitions for membership development – You will work closely with the Head of Membership to ensure that the marketing activity maximises our ability to attract the annual recruitment plan of new members, and provide marketing services to ensure we maximise member engagement and member retention. You will ensure marketing activity is monitored constantly in line with the sales targets for membership which brings in a third of the charity’s total income.
• Supporting our ambitions for voluntary income growth – You will work closely with the Head of Fundraising to ensure that our approach to brand, marketing, content, digital and consents maximises our ability to inspire donations to the Trust. In particular, you will focus on ensuring that the cause message of why the Trust exists is consistently applied to create the right conditions for success for driving donations. Where specific marketing campaigns are needed for fundraising products or corporate partnerships, you will work with the Head of Marketing to define the brief, commission creative development, and advise on media planning buying.
• Financial planning and reporting – You will manage a large budget and ensure that the annual planning and phased spend are in line with agreed parameters. You will support ongoing performance review and reforecasting processes.
• Team management – You will manage a team of 10+ people (see organogram) that covers marketing, content specialists, digital experts and account management. You will manage recruitment, annual objective setting, monthly reviews and career development for members of your team.
• Agency selection and management – You will lead on managing agency selection, briefing and ongoing review for above-the-line, media planning and buying, digital and contract publishing.
• Data gathering through marketing initiatives – You will develop initiatives to ensure we’re maximising the levels of consent from our member base as well as building a pipeline of engaged audiences that we can continue to cultivate individuals along a supporter journey to become visitors, members and donors and increase their contribution to the Trust.

SCOPE OF ROLE

People Management
• Direct Line management of Brand Manager, Destination Marketing Manager, Membership Marketing Manager, Account Manager, Digital Engagement Manager. You will manage a wider of team of 10+ people that includes the editors, designers and digital specialists, as well as the other members of the Marketing Team (see organogram).
• Key internal relationships with Executive Team, Management Leadership Group, Heads of function in Customer & Cause, operations managers in the regions and colleagues in C&C directorate
• Manage external agencies as necessary.

Financial Management
• Budget holder, responsible for budget preparation, forecasting, phasing, monitoring and control; examining return on investment and ensuring all actions are taking with a view to the long-term financial stability of the Trust
• Advise and support the Membership, Fundraising, and Communications teams in terms of allocating campaign budgets for maximum reach and ROI
SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Experience of developing and building successful brands preferably in the not-for-profit sector
• Significant marketing experience in a multi-site environment
• Clear understanding of the marketing mix as well as above and below the line marketing tools, with an eye to future marketing approaches.
• Experience of working in a results driven environment, delivering success against key targets.
• Experience of leading a team
• Demonstrable skills in successful budget and financial management, combined with clear evidence of commercial awareness.
• A proactive approach with problem solving skills and a keenness to push the boundaries.
• Demonstrable high levels of interpersonal and communication skills and confidence in dealing with a wide range stakeholders
• Ability to manage time efficiently and effectively in an environment of changing priorities.
• A relevant degree or Marketing specific qualifications or equivalent experience
• Competent user of Microsoft Office products

Desirable
• Knowledge & understanding of Customer Relationship Management Systems
• A current valid driving license

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

The role

To undertake designated activities, related to your trade, for the maintenance and refurbishment of all buildings, facilities and infrastructure owned by the RZSS; to ensure that all areas of the site are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision

Some of the things you’ll do:

* Take the day-to-day lead to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget and recommend cost-effective opportunities to minimise the impact of its operations on the environment.
* Undertake all forms of painting works (e.g. interior/exterior, wallpapering, pre-treatment works, sign writing, road marking including enclosures) and be able to take the lead on projects including measuring up for materials and planning the works with minimal supervision.
* Ensure all buildings and street furniture is inspected, maintained and documented to meet relevant legislation and best practice standards at all times.
* Maintain a consolidated stock list of all materials, and order supplies required for the daily operation of your activity according to the formal procedures set down by RZSS, maximising value for money.
* Maintain all relevant record systems, inspections and testing in line with legislation for park and building and infrastructure.

What we’re looking for:

* Relevant City and Guilds certification or S/NVQ Level 3
* Up-to-date knowledge and understanding of basic building related H&S legislation.
* Working knowledge of the risk assessment processes.
* Trained and competent on all paint finishes and timber treatments.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Front of House Team Member

FT Permanent positions available. Be part of the great new developments at Cairngorm Mountain and a very friendly team

The role will primarily be to ensure the catering is operating to the highest standards, to ensure the provision of hospitality, and Food & Beveridge services to Cairngorm Mountain customers. This role will be varied, also working in the Retail and Ticketing areas

Experience in working within a busy Café
Training opportunities SQA/SVQ – Modern Apprentice route through external training provider
Being attentive to the needs of the customer
Taking orders and serving food and drinks
Cleaning and resetting tables
Observing a high standard of cleanliness front and back of house
Processing Card and Cash payments.

Opportunity to learn to ski and just have fun on our ski slopes in the winter season