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Seasonal

Visitor Services Assistant (July – September)

PURPOSE OF THE ROLE

Here at National Trust for Scotland’s INVEREWE GARDEN in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous retail or catering experience needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the property and helping our visitors have a fantastic experience and to create wonderful memories. Based in the Welcome Hub, Retail, or Catering, your role is to make it a great part of their day. You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in Visitor Services presentation and your own approach to the role. Promoting all that National Trust for Scotland has to offer and encouraging them to be part of it.

Maintenance/Gardening Assistant (Seasonal)

March – September
4 days on 4 days off

We are looking for a hardworking and motivated individual to join our team at Drumlanrig Castle, one of Dumfries & Galloway’s finest tourist destinations, during the 2022 season.

In this customer facing role you will assist with general maintenance of the playground and garden areas. Maintenance responsibilities will include litter picking, emptying bins and ensuring the playground area is maintained in excellent condition for our visitors. Garden duties will include weeding, watering and strimming as well as helping visitors in our garden centre. Working hours will be 8.30am to 4.30pm on a 4 days on 4 days off basis including weekends.

• Do you enjoy working outdoors?
• Are you hardworking with a flexible approach to work?
• Can you demonstrate strong customer service skills?

Candidates should be able to demonstrate experience in a customer facing role and have an interest in horticulture (gardening experience is not essential as training will be provided). As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 4 February.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Seasonal Waterway Operative – West District

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in outdoor working, international visitors, events, and boating then this could be the perfect job for you.

We are looking for Seasonal Waterway Operatives to join our team along the West District of the Caledonian Canal on contracts running from Spring to Autumn 2022, with roles based in Corpach. 

In our waterway operative roles, customer service is key regardless of whether our visitors travel by boat, bike or boot; so we are looking for confident communicators who enjoy meeting and helping the public. You will advise visiting tourists and boaters about the locality and assist craft through the locks. As well as this, you will take responsibility for the surrounding area including grass cutting, litter picking and some minor DIY and maintenance such as painting and weeding.

Skills and experience required:

Basic DIY skills are advantageous
Customer service experience and strong communication skills
Health and safety awareness
Team working experience
A full driving licence is essential, as well as access to your own transport

This role attracts a living wage salary plus a 10% variable rota allowance, which is pro-rated to the length of the contract. You will work on a rota which includes weekends and bank holidays. It may be a requirement of the role to participate in an out of hours standby rota system. 

Seasonal Waterway Operative – Middle District

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in outdoor working, international visitors, events, and boating then this could be the perfect job for you.

We are looking for Seasonal Waterway Operatives to join our team along the Middle District of the Caledonian Canal on contracts running from Spring to Autumn 2022, with roles based in Fort Augustus. 

In our waterway operative roles, customer service is key regardless of whether our visitors travel by boat, bike or boot; so we are looking for confident communicators who enjoy meeting and helping the public. You will advise visiting tourists and boaters about the locality and assist craft through the locks. As well as this, you will take responsibility for the surrounding area including grass cutting, litter picking and some minor DIY and maintenance such as painting and weeding.

Skills and experience required:

Basic DIY skills are advantageous
Customer service experience and strong communication skills
Health and safety awareness
Team working experience
A full driving licence is essential, as well as access to your own transport

This role attracts a living wage salary plus a 10% variable rota allowance, which is pro-rated to the length of the contract. You will work on a rota which includes weekends and bank holidays. It may be a requirement of the role to participate in an out of hours standby rota system. 

Seasonal Waterway Operative – East District

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in outdoor working, international visitors, events, and boating then this could be the perfect job for you.

We are looking for Seasonal Waterway Operatives to join our team along the East District of the Caledonian Canal on contracts running from Spring to Autumn 2022, with roles based in Clachnaharry. 

In our waterway operative roles, customer service is key regardless of whether our visitors travel by boat, bike or boot; so we are looking for confident communicators who enjoy meeting and helping the public. You will advise visiting tourists and boaters about the locality and assist craft through the locks. As well as this, you will take responsibility for the surrounding area including grass cutting, litter picking and some minor DIY and maintenance such as painting and weeding.

Skills and experience required:

Basic DIY skills are advantageous
Customer service experience and strong communication skills
Health and safety awareness
Team working experience
A full driving licence is essential, as well as access to your own transport

This role attracts a living wage salary plus a 10% variable rota allowance, which is pro-rated to the length of the contract. You will work on a rota which includes weekends and bank holidays. It may be a requirement of the role to participate in an out of hours standby rota system. 

Assistant Gardener

The position of Assistant Gardener has arisen at Inveraray Castle. You will assist the Head Gardener who is responsible for maintaining the gardens at the Castle which are open to the public 7-months of the year. The successful candidate should be hardworking and conscientious with practical experience and the ability to communicate.

This position is seasonal with the potential to become permanent.

For more information and to apply, please send your updated CV to enquiries@inveraray-castle.com or post to: The Factor, Argyll Estates Office, Cherry Park, Inveraray, PA32 8XE.

The closing date for applications is 7th February 2022

Retail & Admissions Assistant

Looking for a job with plenty of variety? We’re currently looking for friendly, enthusiastic people to join our Retail & Admissions team from spring until early Winter. We also have a number of student positions available. The successful applicants will enjoy plenty of variety, dividing their day between Reception, the Gift Shop and Xplore Store. These positions are all full time – seasonal. Availability over weekends and school holidays is necessary and full training will be provided.

For more information, or to apply now, visit www.landmarkpark.co.uk

Ticketing & Admissions Assistant

Would you like to join our 5 star team this season? We are looking for customer service champion who is a strong team player, and self motivated hard worker. If that sound like you please do get in touch, the job spec details are below.

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Up selling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.
MAIN DUTIES:

1. Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
2. Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
3. Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
4. Reconciliation of cash at end of day and appropriate reporting.
5. Ensuring the security of all cash and payment vouchers at all times.
6. Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
7. Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
8. Administration as required including help to maintain/photocopy stationery and equipment stocks.
9. Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
10. Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
11. Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
12. Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
13. Comply with health & safety directives and organisational policy, including regular fire drills.
14. Comply with organisational policy for green tourism and recycling policies.
15. Attend team meetings and training sessions as required including after hours sessions – reasonable notice is given and staff are paid for their time.

To apply please contact- kerryw@blair-castle.co.uk

Seasonal Contract length: 7 months

Salary: £8.91 per hour

Contract length: 7 months

Application deadline: 18/02/2022

Expected start date: 01/04/2022

Salary: £8.72-£8.91 per hour

Castle Storyteller

Would you like to join our 5 star team this season? We are recruiting for staff to be our castle storytellers. If you have a passion for Scotland and an enthusiasm for making memories then we’d like to hear from you.

Full training will be provided and you will be given a tour script that you’ll be expected to make your own.

Duties:

1. To welcome groups and individual castle visitors and assist the castle team in providing a 5 Star visitor experience.

2. To conduct guided tours as requested (full training given), deal with visitor enquiries and support interpretation activities as they arise throughout the season (training provided as required) e.g. seasonally themed tours, children’s holiday activities, special event days, etc.

3. Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books.

4. Assist in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.

5. Assist and support ticketing staff in meeting and greeting visitors, sales and checking tickets, as required.

6. To contribute to the security of the castle, its contents and the safety of its visitors and staff.

7. Working closely with castle administration personnel and complying with directives and requests as appropriate

8. Provide assistance to and support teams within the castle enterprise as required, including reception, retail, housekeeping and administration teams.

9. Comply with health & safety directives and organizational policy, including regular fire drills.

10. Comply with organizational policy for green tourism and recycling policies.

11. Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Job Types: Full-time, Part-time, Contract

Contract length: 7 months

Application deadline: 18/02/2022

Applications sent to kerryw@blair-castle.co.uk

Expected start date: 01/04/2022

Job Types: Full-time, Contract

Salary: £8.72-£8.91 per hour

Museum Attendant

Seasonal Museum Attendant  (Fixed Term)

Hours per week: From 10.50 – up to 33

Museum Attendants are responsible for safeguarding museum exhibitions and buildings and for keeping facilities clean and tidy.  Working front of house, they ensure that museum visitors enjoy their visit by providing a high quality of customer service.  This involves answering queries, giving presentations and visitor information and the sale of goods and tickets.

You should be a reliable, trustworthy, conscientious and enthusiastic person with good general education and experience of cleaning and keeping public facilities in good order.  A high level of communication and customer care skills are essential as are experience of working in visitor services and with security systems.  Basic computer skills and a current driving licence are desirable.

More details available via the link below.

 

Steward

Working Hours: 23.7 hours per week, worked over 3 days (Sat, Sun, Mon), 01 April to 30 September.

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Craigmillar Castle. This is a fixed term and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Craigmillar Castle working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

Steward

Working Hours: 37 hours per week (5 days out of 7, including weekends), 01 April to 30 September.

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Craigmillar Castle. This is a permanent and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Craigmillar Castle working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

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